UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Awful service. Order was never delivered and driver claimed car troubles. He waited until after restaurant closed so I couldn’t even complain the the restaurant.”

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Posted 11 months ago

“They allow restaurants to partially fill orders. I had missing items from my lunch order. Then, my dinner order was cancelled. I will be sticking to DoorDash.”

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Posted 11 months ago

“We were lied to by the driver and were told they needed our code to pick up our order and it was marked as complete and the order was never delivered”

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Posted 11 months ago

“This company steals people’s money every day. I don’t understand how they’re still in business.”

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Posted 11 months ago

“I order Bw3s I realized my brother wanted an order so I cancelled order not even 60 seconds later and they said we will not refund a dime so they kept my whole $35 that my order cost and they have no number for life customer service just a text box too a computer generated message don’t ever make that mistake cost me $35 they will never get a dime from me I will report them too bbb and tell everyone I know don’t ever spend money cause they won’t give you your money back”

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Posted 11 months ago

“huge fraud company I'm a 3rd party restaurant and they have done fraud on my account and took my money no one calls you or responds”

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Posted 11 months ago

“Just had KFC delivered in Barcelona. Ordered Pepsi max and Pepsi came, ordered chicken and came stone cold and threw it out. Worst delivery service and will never use again.”

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Posted 11 months ago

“Pay for the mthly subscription and order regularly. 3 weeks ago despite me having a code set up a order was not received. I contacted support on the app. There is no live person. Was told they would be in contact. They wasn't. I called and was told they would escalate it. I've called and sent messages on the app daily for over 3 weeks. Nothing in response! Finally called my bank today and money was returned from them within 2 hours. Canceling my subscription. They lost a loyal customer that has spent hundreds with them. All over a $36 order!”

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Posted 11 months ago

“Sämsta företaget”

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Posted 11 months ago

“DON'T USE UBEREATS. They are commiting theft and also selling/ giving your information to thrid parties, we have proof and evidence. Robocalls only after we order. And they don't refund items that done come with the orders. We've been on UBEREATS for over four years and it's happened to many times, now we are taking action. BOYCOTT UBEREATS.”

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Posted 11 months ago

“My order was delivered or left somewhere,they don't even specify where they left it so that atleast you can go and pick it up.They just left a vague picture.Mind You on the address it is stated the room number at the lodge,so I don't understand what the problem was.If he didn't know the way he could have asked at reception..”

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Posted 11 months ago

“UberEats will rob you of new user promotions because of a checkout "glitch" and when you try to reach out to support, you find that the only way to reach them is via twitter, which is just embarrassing. When you actually get a response from their slow support, they just give you a canned response about how they "reserve the right to blah blah blah." It's absolutely disgraceful they charge such high service fees. What service? You don't do anything.”

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Posted 11 months ago

“Please be very careful with Uber eat driver. My daughter ordered 40 dollars worth of food. The food was never delivered and they refused to refund the money. I have a ring doorbell which showed no delivery but they still refused to refund the money. I always have issues with the service. I had stopped using uber eats because of my terrible experience with them but my children will not stop now they know that they are ripped off”

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Posted 11 months ago

“Uber eats is a racket and a hack. They use idiot drivers who don’t know what they’re doing and then they steal your money. The driver after waiting two hours for my meal text me three minutes before delivery and said he didn’t know where my order was and that he didn’t have it. Uber eats did a generic message to let me know that I still had to pay for the order that their driver stole for me. This is a complete racket and I hope this company goes out of business, I will be contacting the Better Business Bureau. These people are disgusting and have no problem ripping you off and taking your money and then giving you a robot for customer service who sent you generic message over and over and over again.”

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Posted 11 months ago

“I am extremely disappointed with my recent Uber delivery experience. I waited for 75 minutes for my order to be picked up, and when the driver was near my home, I was waiting right in front of my door. Suddenly, the driver canceled the order without any explanation. This was incredibly frustrating after such a long wait. To make matters worse, Uber’s customer service only offered a $10 credit, which feels completely unacceptable for the inconvenience I faced. I expected better service and a more reasonable resolution.”

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Posted 11 months ago

“Yeah they have canceled my order on more than one occasion as if it's was an inconvenience. F that company, I will Never download app or order from them again.”

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Posted 11 months ago

“The worst service and company . I ored some drinks at Starbucks never recived the drinks and they say they can’t refound my money even when I send prove that my drinks never arrived !”

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Posted 11 months ago

“I put a grocery order as I had a promo for Farm boy for a 50% discount over orders $70. My order exceeded well over $70. I got a call from the uber driver that the yoghurts I ordered were not available. I told him to replace it with blueberries pint. The blueberries were never put in the order and a full amount was charged on my credit card. I called and wrote to them. Even had the manager call me, but they made it sound like it was all my fault. Even refused to apply the discount or refund me my money. Very unprofessional and unethical indeed. So frustrating and stressful 😞”

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Posted 11 months ago

“There are price mark ups on everything. They mark up the price on the food. You get taxed plus a delivery fee if you don’t have the, “ membership”. Plus the tip. I’ve literally used this app for years. And it seems like it’s getting worse and worse.. If you need customer service, you’re going to get a bot. If the delivery driver messes something up, they won’t fix it and they are rude. And I’m sorry, but with how much money you spend for all the fees and the markup plus the membership fee, having your order be wrong well over half the time or have things missing well over half the time.. is inconvenient. The whole point of this app is convenience. If I’m paying so many fees for that convenience, in the very least my order shouldn’t be wrong over 65% of the time. I have literally driven for Uber eats and the app even tells you to verify the food before you leave the restaurant. What’s worse is I have read several reviews, where if you have too many complaints or refunds they will either ban your account or you will no longer be eligible For a refund on future orders. Considering how many of my orders are either missing food or completely wrong, I find this policy to be ridiculous. Yeah, sure there are people who do abuse the system, but when you have a 65% failure rate, a majority of people complaining are probably not trying to get free food. I use this app. It’s almost religiously several times a week. And yeah, sure you get a refund if something is missing from your order, but part of the reason I love this app is it convenient for me as a parent so I don’t have to leave the house and get toddlers in the car. It’s part of my order is missing or most of it. That means either me or my children aren’t going to eat. And if I have to re-order because the order originally was incorrect.. I am now paying more fees, and an additional tip. At some point, there has to be some kind of an accountability for the driver is not doing a good job. They are rude, they don’t read directions, and they don’t make sure your order is correct. That’s literally the entire job other than dropping it off at a house. Yet I see Uber drivers on social media complaining that they aren’t getting tipped well. It is the same as every other job. You have to be nice, you do your best to resolve any customer issues, and you review your work before you call it completed. Again, this is coming from someone who has done Uber Eats for supplemental income. Overall, everything about this service is lacking. The “promotion” that stay pedal half the time don’t work. Customer service is a joke on all accounts. And you pay an absorb amount of fees for the inconvenience of your order being wrong or missing over half the time. This year, I finally decided to cancel my service. I’ll either be using another service, or I’ll just get my own food. If I went to the restaurant myself my order would be $20 If I go through Uber Uber eats it’s more like 45. Plus the monthly membership fee that I pay. If I’m paying double the price for the food, the service might as well be decent. What’s even crazier is, this is not the only complaint I’ve seen like this. There are countless in the App Store. And countless everywhere online. Do yourself a favor and just use Postmates or something better like DoorDash”

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Posted 11 months ago

“Absolutely discusted, ordered food and it came cold from shop 10 mins walk away. Excuse was i was 4th in delivery queue. Ubereats refuses refund”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,456 reviews