UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“The courier did not complete the delivery. The photo shows the bag in their hand—not at my door inside the building or any secure location. When I went out in a few minutes, I did not find the delivery package. I paid money for an order to delivered. The restaurant is situated in two minutes to work. The courier could have returned the order to the restaurant.”

UberEATS 1 star review on 10th January 2025

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Posted 11 months ago

“Havs a supervisor in Upsher won’t give me money back i currently spoke with a representative and they told me they will give me a refund now they are not owning up to what the previous associate said and hornoring my refund please someone help”

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Posted 11 months ago

“Driver was sent to the wrong set of flats and i got a mouthfull of him when he arrived He rung and i explained to drive 20 yards up the road which he didnt want to do Opened food up stone cold This is twice in less than 2 weeks ive had diabolical service so i will be shutting the account down once and for all Dont have this problem when i order direct with the shop”

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Posted 11 months ago

“they sent the food to the wrong address and wouldn't replace or reemberse me”

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Posted 11 months ago

“Uber eats literally pays there employees 5-12 bucks an hour. They don’t even cover gas expenses or anything. I have a few friends that do it. They will get 10 dollars for going into a mall and getting two orders. After that 20 minutes, another 25 minute drive to the first stop. After that dropped off which would approximately be 15 minutes. They then drive another 24 minutes with an approximate drop off of 10-15 mins. This is by far against any human rights code I have ever seen. Equal pay for everyone working.”

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Posted 11 months ago

“Never ordering through Uber eats again. My driver dropped off my food at the wrong unit in my building and I had to go door to door to try and find it. I wasted my lunch break and I received cold food. Uber eats then tells me it’s not eligible for refund? Crazy.”

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Posted 11 months ago

“I have not used Uber Eats in over a year. I downloaded the app because little Caesars was having a special buy one get one free wanted to have one delivered at checkout. I thought it was gonna ask for my address and it just took my payment then after it accepted my payment it showed me the address it was going to which was over two hours away, so I immediately canceled on the order so I could order it in the right city I was in. It charged me an $18 cancellation fee, which cost more than the damn pizza And when I try to call Uber customer service it says they’re no longer accepting phone calls so it took me 10 minutes to find their so-called help section of their app only to be informed by two people there’s nothing they could do and they wouldn’t even give me a credit even though they make millions of dollars a year for the $18 of the cancellation fee I didn’t want to refund. I just wanted to credit on the app so I could order the pizza in the right city that I was in. They refused to do that. I have contacted the BBB and I’m going to leave a horrible review on every website I can and I will never ever.”

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Posted 11 months ago

“Wasn't allowed to work for Uber bc of a ticket I received 3 years ago on the 13th for an expired license, not suspended. My license has obviously since been renewed. Judging by all these horrible reviews, you're in serious need of employees that can actually be competent. Good thing I have DoorDash.”

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Posted 11 months ago

“The delivery guy dumped our food and put a photo of the wrong address. He did not even speak to us. We have been walking in the cold for one hour trying to locate our meal when we have guests at home. There is no customer support number and the chat is useless with automated responses. Terrible horrific service! I am not even receiving a call from them despite pleading.”

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Posted 11 months ago

“I am a Merchant of uber Eats! I been going back and forth regarding money that they should have sent to my account for a previous week and they have yet to do so! I have proof that it was not sent and I sure someone in the company has stolen my information and my money and they refuse to give me my money!”

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Posted 11 months ago

“Order was cancelled in seconds and was charged for food. They could cancel after 20 minutes of waiting for food and they are okay. This is a scam”

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Posted 11 months ago

“Uber eats is GARBAGE. Let's start with the customer service, Your drivers are so lazy they don't want to use the buzzer in apartment buildings and take the elevator to deliver the food. (At least when dealing with a pizza shop directly or any restaurant that have their own drivers, they are willing to get in the elevator and deliver the food to the door like it should be) It's not acceptable to do half a job at my work, so it should not be acceptable for a driver to not complete their task......poor service. And Uber eats don't even have a number to call and complain about your pathetic lazy drivers. Secondly, 80% of the time there's missing items from orders, i feel like the Uber drivers are stealing the customers food. I can't trust a company that can't keep tabs on their drivers. Thirdly when we explain to your drivers that we have people who can't walk very well in the apartment, they are so ignorant and self centered and still refuse to deliver the food to the door. I have told the girlfriend if she orders any more stuff from Uber eats instead of the restaurant directly, our relationship is done. Uber eats is filled with scammers, thieves and people who don't do their jobs properly..also half the time the food is cold cause half your drivers use electric bike on the cold. This is the worse business that been created”

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Posted 11 months ago

“They stoled almost 50 dollars from me. I did not recieve any of my order and they resuse to refund my money. Use door dash. Doordash will 100% refund your money if you do not recieve your food.. Uber Eats is a scam and theives. I'm going to include a picture of where my uber eats driver threw my food on the ground which wasn't even my house.”

UberEATS 1 star review on 9th January 2025

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Posted 11 months ago

“This is directed at UberEats specifically As a UberOne member I expected decent services but boy was I wrong 1. On the 7th of December I ordered 15 Devils Peak 300ml beers from Bar Keeper Liquor Store, CBD for a total of R240 - They only delivered 2(as the store didn't have enough stock which is more than understandable) for a total of R32 - I was never refunded the R208 after Uber Support stated that the refund is pending (its been a little over a month now and still waiting) 2. Today, the 9th of January, I ordered 2 whole cooked chickens along with 5 rolls and a value pack of 2-minute noodles from Spar for the total of R216 - I was told again that my refund is pending - Which again hasn't reflected on my account So the grand total amount UBER has ****** from me is R388 - Will be taking seeking legal advise against them as this is absolutely crazy. How can a company ***** money from a customer. THE WORST COMPANY ON THE PLANET”

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Posted 11 months ago

“I had a terrible experience a delivery driver took my food. I reported it missing. They claim that they investigated, and there was no way they could refund me so pretty much stole from me. The customer support doesn’t investigate nor ask you questions nobody’s ever available and when they are available, they do nothing about a missing order or anything else. I just deleted Uber eats today and if I were you, I would too. DoorDash is the best place to go because not only do they communicate with you further to understand the situation but there’s always someone 24 seven. And they refund you if it’s a reasonable refund Uber eats is beyond the worst place to get food. They will steal your money and not help you add on avoided all cost. Also the drivers are very unprofessional.”

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Posted 11 months ago

“Description of complaint: To BBB, Better Business Bureau I am almost 80 years old and had two $50 Uber Eats gift card that I received which gave Uber Eats net address but no instructions how to activate the cards. I Signed on to Uber Eats on 12/25/2024, I tried putting in the numbers that are on top of the card and on the top lower right hand corner, all failed then I found the sticker on the bottom and peeled it off reveling the correct validation number. I entered this number for both cards and the $100 total was added to Uber Eats. I was sent a verification number via e-mail and I entered the number, the number was not accepted, I entered it again, got another number which did not work, rechecking to see if I was entering the correct number but again it would not accept. I did this early in the morning as sleeping is hard for me, the reason my wife's family gave us this generous gift was because my wife has Parkinson's and is wheel chair bound, I must do all the house work and cooking. My cooking is heating things in the microwave or oven, thus her family thought this card for Uber Eats might get her a decent meal. Uber Eats has not been defrauded out of anything, we our out $100 because I put in too many numbers and their computer kicked me out. Uber Eats has my name and address etc., I supplied them with my home phone number to help resolve this issue. My next Coarse of action is Calling Costco where the gift cards were purchased and I have the receipt! I have done nothing wrong other then being old and not up to date on gift cards and Uber Eats has my money, I want the money refunded or let me use my Uber Eats account.”

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Posted 11 months ago

“I paid extra for delivery and these guys decided that it would be best to have someone on a bicycle pick it up”

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Posted 11 months ago

“Repeatedly screws up orders. First order choose a fast food place in down town LA 20 miles from my neighborhood during rush hour. For no good reason. The second time a different delivery address was added to my account for the delivery. This app is buggy and has so many problems.”

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Posted 11 months ago

“ordered from their app and cancelled an order within 1 MINUTE as the wrong card was charged. i called them to get a refund on my purchase and they told me they couldn't because it had been a day since i ordered and that they marked it as a "cancellation fee"????? how are you going to charge me a cancellation fee and then not tell me about it???. Never ordering from this app again!!”

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Posted 11 months ago

“The delivery driver did not try to contact me. I didn't get any phone calls at all. I also don't think it's fair that just because they pretend to get a hold of you but don't actually do it that they can just leave things laying around in undisclosed places When the customer has paid for it. That is not good customer service that is actually horrible because twice now l have lost out on food due to the fact that these so-called delivery drivers say that they're trying to get a hold of me when they aren't and then they put my food who knows where And leave to me that is unfair. Your delivery drivers should not be allowed to do that if anything, they should return the food back to the restaurant and have the restaurant try and get a hold of the customer. The customer service for this company for Uber eats is ridiculous”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,456 reviews