UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a driver for uber eats. I got into an accident while doing a delivery. Now I have no car. No way to go to work. And uber eats is not helping to get a rental or helping me to get a vehicle while my car is getting fixed or tow. They won’t take care you to get a new car. Or helping you with lost of wage while you have no car to go to work. You are on your own. I will never never work for uber never again or recommend you to work for this company. If you gave an accident you are on your own.”

Helpful Report

Posted 11 months ago

“What a joke. Placed an order and the restaurant ddid not have what I ordered. Still charged and nothing delivered.”

Helpful Report

Posted 11 months ago

“Terrible service, if driver messes up your order you don’t get anything in return. They make it a huge hassle to even get your money back.”

Helpful Report

Posted 11 months ago

“Uber Eats is disgraceful. They have terrible customer service and refuse to investigate systems failures. Avoid this service at all costs since they appear to believe the customer is always wrong and will take money from you without authority for non existant orders.”

Helpful Report

Posted 11 months ago

“Charge me a fee for canceling but never told me it before I canceled. Never buying from them again”

Helpful Report

Posted 11 months ago

“Negative stars if I could! I spent my entire evening dealing with their live customer chat that is useless. I canceled an order within seconds as the location was incorrect and was charged for the entire order. Beware before you place an order, if a problem arises there is no way to contact anyone. This company needs to be investigated.”

Helpful Report

Posted 11 months ago

“Be very careful when it comes to Uber eats. Their not trustworthy unless your getting a ride from them. They will side with delivery driver over non compliance sad! See attached responses.”

UberEATS 1 star review on 12th January 2025

Helpful Report

Posted 11 months ago

“Beware! They will double charge and zero accountability”

Helpful Report

Posted 11 months ago

“Place a $200 order for Thai and they were delayed over 30 minutes and I filled a help text and no response. I will never order from them again. The worst company”

Helpful Report

Posted 11 months ago

“ZERO STARS!!! Garbage customer service and thief's at this organization. I canceled a $100 order within seconds as the location was incorrect and was charged an $87.16 cancelation fee! This is robbery! I did not get my food and was robbed for my money.”

Helpful Report

Posted 11 months ago

“Uber Eats steals money from customers. Their customer support service is absolutely horrible. The drivers are often unreliable, steal orders, steal food items, take a long time, and park in your yard. I am fed up with this scam of a company. Where is the accountability?”

Helpful Report

Posted 11 months ago

“I am soo disappointed with Uber Eats! I ordered onion rings and they were burnt! Uber Eats replied and said they won’t do anything about it! Also, they don’t have live people you can talk too! That’s because they don’t want to deal with customers, so they tell us to go online, but they are useless on line because they just reply saying case is closed without asking anything about it! I have now switched to DoorDash and Skip the Dishes with are a much better service AND better deals and pricing! Soo there you go Uber Eats! I’m soo glad people can read this AND you can’t delete my comment! Ha!”

Helpful Report

Posted 11 months ago

“During covid-19 I was hospitalized and order food via Uber eats and paid with my card online but never received my order and I called Uber eats but my efforts went in vein and I deleted their dirty app. Today the 11th January 2025 around 17h00 pm I received multiple notifications from my bank notifying me of attempts from Uber eats to steal money from my account”

Helpful Report

Posted 11 months ago

“I put in a hotel for South Carolina. My food got delivered to a hotel in North Carolina. I called Uber eats to tell them it was delivered to the wrong state so they could either re-deliver it or send me my money back. They said They could do because I sent the driver my pin. I never knew this because I never used Uber eats so I told the lady that I want my food because I paid for it like y’all aren’t just gonna get free food. Send the food back to the restaurant so I just bought somebody else dinner. She said I’m not allowed to yell at her. I’m not allowed to say profanity all I can do it is just take what they say and basically be happy. I think not those other steps I’m taking so have a nice day. Uber eats”

Helpful Report

Posted 11 months ago

“My order never showed up, because the driver couldn't understand English and therefore couldn't read the directions. And the customer service phone number doesn't work anymore. The only option is an online chat with bots who are not the least bit helpful. Save yourself some money and aggravation and just pick up your food. Don't waste one penny to Uber Eats, they don't deserve it.”

Helpful Report

Posted 11 months ago

“Shame it is not possible to give -10 starts, this company is a mess! Scammers!!! I was staying in a hotel with my partner and we decided to order food from Uber eats at 6:48pm I got a message around 9pm telling me to rate my driver and the restaurant but when I opened the hotel room not food was left outside I went down to the front desk and the lady told me that no delivery driver showed up at the hotel, after that everything was a nightmare!! We ended it up ordering again from a different restaurant as at the time we were hungry I finally managed to get some food at 10:51pm when I got in touch with uber eats they refused to return my money even though I told them to get in touch with the hotel as they reviewed the cámara and was proof that the delivery guy never showed up, they refused to get in touch with the hotel and the answer was that my food wasn’t eligible for a refund!!!!!! I managed to get money back after 3 days because I had to open a dispute with my bank! Awful food company! They ruined my 3 days holidays as I had to be over the phone for 3 days trying to get my money back which I did only because of my bank.”

Helpful Report

Posted 11 months ago

“0 stars. Worst customer support there is. My card info was stolen and used to order $100’s of food. Cancelled my card with bank called uber eats support who refused to give me any info as to the address or email that was used for the “protection of my account”. Funny never had an account until someone ordered tons of food I never got. Asked for a correct email, which I gave them they sent me a link to reset a password for an account t I never set up. But still refused to give me any info for my account. My account my name I should have access to it. Nope nothing solved there. Just another link to reset password for an account I don’t have. I’ve never used uber eats and never will. Sketchy is what they are. Thankfully my bank was a whole lot easier to work with.”

Helpful Report

Posted 11 months ago

“If i could put 0 stars i would. Absolutely horrible app. DoorDash and postmates and literally ANY other food delivery app is better than them. They overcharge, they are extremely taxed. And thats not even their problem, they took 2 hours to deliver my food, at 10pm with no traffic. Maybe just the delivery guys fault i thought at first but it has happened multiple times. Do yourself a favor and order from anywhere else or save yourself the money and go to the place.”

Helpful Report

Posted 11 months ago

“We never seem to get our full order. My last order we ordered from 5 guys. 6 burgers fries shakes. All we received was shakes and fries. When I tried to resolve it, I was not eligible for any resolve per Ubers words.”

Helpful Report

Posted 11 months ago

“I ordered from Uber grocery 2 times today. Two separate order one item i noted if you couldn't find to refund they decided to get something else both times. Tried to dispute with customer service so i can get what i orderd from another store. They REFUSE to refund for both items. Lesson learned today. Might as well shop for myself UBER EATS & UBER GROCERY is a waste of money.”

Helpful Report

Posted 11 months ago

UberEATS is rated 1.1 based on 10,456 reviews