UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“No service from support, they repeat the same thing and close the chat, they repeat : I'm afraid we have already provided the needed information. Again we apologize for the inconvenience this has caused. If there are issues in the future please don't hesitate to contact us. and the chat is over and closed and you talk to someone else that does the same , 5 times In A row 😵‍💫 just awful”

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Posted 1 year ago

“I’d say 90% of the time i order something on uber eats it’s either missing, comes to me wrong, goes to a different house and the compensation is not worth the hassle. You pay way too much for poor service. Don’t recommend anyone using this.”

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Posted 1 year ago

“Horrendous customer service led me to end my membership with Uber one and delete the app forever. Their customer service seems to be trained to be inexplicably inefficient and unhelpful. It’s almost like they get off on being completely useless, even with the most seemingly benign of requests. I’m done. I will spend all of my money happily with DoorDash or another service.”

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Posted 1 year ago

“If I could rate 0 stars, I would because even 1 star is too generous. First, the Uber Eats app was not clear about the pricing. My meal with taxes should have cost close to 35 (29$ + 5$ tip). Uber Eats charged me a delivery fee and a system fee that bumped my order to 41+ dollars. These hidden fees were exactly that — hidden and when I complained, Uber Eats did nothing to rectify the situation. They just provided a breakdown of the price. This shouldn’t be allowed. It’s called transparency! Uber Eats should have indicated that they charged these fees. If Skip the Dishes does and it’s up front and centre, why should Uber Eats not behave in a similar way? Second, my food arrived cold. And I mean really cold. I had to put it in the microwave, for crying out loud. I mean, you don’t order takeout or delivery to have it delivered cold. Again, Uber Eats refused to do anything about that. The least they could have done is give me a 10-15$ credit if they didn’t want to reimburse me. It’s the second time I order from Uber Eats. And the first time was just as horrific as the second. So, needless to say it’ll be the last! As the saying goes: Shame on you if you fool me once, shame on me if you fool me twice. I don’t like to play the fool so there you go.”

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Posted 1 year ago

“Tried twice to order groceries from them. First time they just cancelled with now explanation. Second time a delivery man showed up with nothing I had ordered,and then charged me when u sent him away. Even though u received nothing. Customer service was completely unavailable. NEVER order from UberEATS!!!”

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Posted 1 year ago

“Uber Eats delivered a duplicate order that I did not accept and charged me for the duplicate order. I advised them of what happened and requested a credit but they have refused to credit me for the duplicate order. Customer service responses have been worthless!”

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Posted 1 year ago

“Well I'm still waiting on dinner which keeps on getting delayed! At this rate it might be breakfast! First there was a delivery before which held it up. Called restaurant they said she just left...then another notice from uber, there's another delivery before mine so it's later again!”

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Posted 1 year ago

“I am always missing items from my order! Now they delivered to the wrong house … they took a picture to show it was delivered, but it wasn’t my house. I didn’t even report a couple bc I was too upset. I think you guys are preying on all the customers that don’t report it! Is this a scam??? How can my order be wrong every time?!?!”

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Posted 1 year ago

“I have had so many bad experiences dealing with Uber eats. If it's not cold food, it's customer service not wanting to give me my refund. I've had drivers not follow instructions. People sending there kids to deliver for them cause they don't want to hand me my food. Drivers setting in their cars not wanting to get out and hand me my food. Just lazy if you ask me. Just lazy. And someone needs to take over Uber eats cause it's getting worse the more I use it. Just ridiculous. Delivering cold food....Shame on them customer, restaurant employees, managers, Uber eats, corporate too. Shame on em all👎”

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Posted 1 year ago

“Had notification to say food delivered but it hadn't been. Phoned and got out through to the driver who said he was 10 minutes away, could I send him my address as he couldn't access it, I advised couldn't as the food was showing as delivered. He said he would call me back and get the address, he didn't. Submitted twice on Uber site food not delivered and heard nothing. Rubbish”

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Posted 1 year ago

“I will think twice before ordering on Uber Eats again. This is the second time this has happened! 😡 Every complaint isn't about a refund, but you should communicate customer complaints to the vendor. McDonald's sent me cold food, and all you said was "no refund." The vendor needs feedback! You can do better!!! #UberEats #CustomerService #FoodDelivery #Complaint #McDonald's #Problem”

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Posted 1 year ago

“Horrible customer service. Items were missing and upon multiple tries to contact them, there was always a generic chat bot answer saying we won't refund you. I had sent proof that there were missing items. Never got through to a human being to answer my request. Ordered thru paypal and revoked the payment throigh there. Won't order again.”

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Posted 1 year ago

“I Submitted an order,canceled within two minutes. The order was "already started" so they charged me as a fee the totality of the order. Customer service was a joke and cut off on me.”

UberEATS 1 star review on 1st March 2025

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Posted 1 year ago

“It was the first and last time. Never again. I ordered food for my grandchildren,, as I'm disabled.. it took 2 full hours to receive it. Panda is only 10 minutes from my home. Everything arrived cold. Awful experience considering the high cost. No way to complain, or contact makes it more difficult.”

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Posted 1 year ago

“Worst customer service ever.”

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Posted 1 year ago

“This is the second time I used uber eats and this is the second time the order was wrong and Uber eats will do nothing about it I paid them so they don’t care Worst company to deal with I will be using door dash for all orders going forward they take care of a person when the order is wrong”

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Posted 1 year ago

“My order from Hometown Pizza never arrived even after an hour. Restaurants number was unreachable. No presence online either. Ubereats refused to refund. We are left without food and no refund. Ubereats don't take any accountability either. Very frustrating and disappointed.”

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Posted 1 year ago

“**Issue: Uber Eats Payment Error and Account Restriction** I am writing to report an issue with my Uber Eats account, which has been preventing me from completing my orders. The issue began when I attempted to place an order and use my Uber Eats rewards for payment. Everything was going fine until I reached the final step, where the payment would not go through. Despite multiple attempts, I kept encountering an error at the payment stage. At the time, I was extremely hungry, and the frustration of not being able to complete my order was very disappointing. I immediately contacted customer support, hoping to get some assistance, but unfortunately, their response was far from helpful. The issue has been ongoing for the past three days, and no one has been able to resolve it. I was told that my account had been restricted due to certain terms and conditions, but there was no clear explanation or proper support provided to help me understand or rectify the situation. I tried reaching out to the technical team, but they never responded to my queries, leaving me feeling unheard and unsupported. This entire experience has been incredibly frustrating and has made me lose confidence in Uber Eats as a service. I am disappointed with the lack of proper support and resolution, and as a result, I would not recommend Uber Eats to my friends or anyone else.”

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Posted 1 year ago

“Didn’t pay me may payments and no one can solve my issue”

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Posted 1 year ago

“Terrible experience with uber eats, driver never arrived, no way to make contact. Absolutely awful customer experience have learnt our lesson and will never order again they don't deserve to make a profit I hope this sentiment is shared and makes a meaningful impact on their bottom line”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,758 reviews