UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terribile esperienza. Ho cancellato l'ordine ma mi sono stati addebitati i soldi. Non mi hanno avvisato quindi è stato molto scorretto trattenersi i miei soldi senza prima avvisare. Ordine 5ebf4”

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Posted 1 year ago

“They can’t find delivery people they prolong the delivery time over and over and will not allow customers to cancel order and refund the money in full despite it being their fault that they took an order knowing they didn’t have any drivers in the area.”

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Posted 1 year ago

“I'm not rating the restaurant or a delivery person I am a delivery person. There is no way to contact a customer service rep for any questions as of recently. You have to go on and do a live chat, and no one has been able to answer any of my questions. This is unacceptable there are things I need to know that this app cannot help me with there needs to be a live representative to be able to speak with people that are working for their company.”

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Posted 1 year ago

“On February 26, 2025, I placed an order from The Boiling Crab through Uber Eats, and it was a complete waste of money. Not only was the food horrible and not fresh, but I was also overcharged! The shrimp was on sale for $17.99 each, and I ordered two, yet I was charged $34 twice—a blatant overcharge! When I reached out to The Boiling Crab, the manager, Nee, told me that since I ordered through Uber Eats, it was out of her hands. I spent $86.93 on food my family and I couldn’t even enjoy. When I requested a refund, all I got was the runaround! This is completely unacceptable. Uber Eats and The Boiling Crab, you should be ashamed of this poor service, lack of accountability, and shady business practices. I deserve a refund and expect better from companies that claim to value their customers!”

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Posted 1 year ago

“Great service literally have to just sit and wait for the food to literally knock on the door. Drivers are very fast and prompt couldn’t of made life easier for people”

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Posted 1 year ago

“Worse customer service. I order food for my sister in the hospital and left detailed instructions with her room number and which neuro nurse station to talk too. Food was left at the wrong building and wrong department at labor and delivery. Even the picture shows they left the food unattended. UberEats refused to give a refund because they had a picture it was delivered just sitting somewhere. I requested hand to me not leave at door.”

UberEATS 1 star review on 4th March 2025

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Posted 1 year ago

“The customer service didn't help me at all. Very dissapointed. The first order went to the wrong address, But the customer service said it's nothing they can do.”

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Posted 1 year ago

“I ordered a pizza then cancelled it right away. I was still charged and pizza was not delivered”

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Posted 1 year ago

“You people are nothing but scammers you take 71$ from my account after my order was canceled pos company”

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Posted 1 year ago

“Really bad customer service experience. Don’t know what’s worse uber eats or DoorDash …. Honestly, just listen to customer.”

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Posted 1 year ago

“This is my third time ordering from this app and it has took an over two hours each time definitely will never use it again Terrible”

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Posted 1 year ago

“Worst customer service imaginable.”

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Posted 1 year ago

“I cannot give 0 stars otherwise I would. I ordered from a really lovely restaurant on Uber eats, and then witnessed our delivery driver take a photo of our food on the wall outside and then run off with it. I have tried raising this with uber eats but their customer service is absolutely shocking and all I have been told is that the driver followed policy by taking a photo. The fact that our driver stole our food has not been addressed at all. I have used Uber eats several times before and never had an issue, but this is enough to put me off using again.”

Helpful Report

Posted 1 year ago

“Unfair Charges and Terrible Customer Services I recently had a terrible experience with Uber Eats due to their app malfunctioning. My order went through three times instead of once, causing duplicate charges. I canceled the first two orders within five minutes, well before the restaurant started preparing them. I even called Sushi Circle in Fulham, who confirmed they had not begun making the food and assured me they would notify Uber Eats to issue a refund. Despite this, Uber Eats has still charged me for both canceled orders, leaving me with a £111 charge for just one £37 order that I actually received. This is completely unacceptable and violates Uber Eats’ own terms and conditions, which state that if an order is canceled before the restaurant starts preparing it, a refund should be issued. Uber Eats’ customer service has been completely unhelpful, refusing to take responsibility despite clear evidence from the restaurant. Their unfair and misleading policies leave customers out of pocket for errors caused by their own app. I will be disputing this charge with my bank and would strongly warn others to be cautious when using Uber Eats. As Uber Eats’ customer service team will not help me resolve this issue and I am unable to speak to a representative from Uber Eats over the phone, despite requesting they call me a number of times. I will have no choice but to escalate the matter further, including disputing the charge with my bank and reporting it to the Competition and Markets Authority (CMA) and Citizens Advice, as this appears to be an unfair business practice. Unfair cancellation charges order numbers - #BC26D and #3F8DA”

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Posted 1 year ago

“Uber eats a bunch of theives they steal your money”

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Posted 1 year ago

“We’ve been customers for years. However we got horrible service tonight through the chat in the app!!!! Switching to DoorDash, etc… ANYTHING but Ubereats. Multiple chat agents were not helpful and had horrible customer service. They did NOT resolve my issue and ending the chat. My food has now been waiting at the restraint for an hour because they can’t find someone to pick it up but if I cancel, I will not be refunded. No one would help me and when I asked for a manager, they said they didn’t have anyone. WOW. AWFUL service. Definitely taking my concerns to all social platforms regarding Ubereats horrible service.”

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Posted 1 year ago

“Worst experience of my life Ordered estimated time was 40 min 2 hours later i gave up and collected my order and then try to get a refund for the delivery and um, yeah, Uber. Rejected my request for refund”

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Posted 1 year ago

“Horrible customer service. Food arrived very late causing me to be late for work. Because food was late and the hot food was in sealed containers, it was cold and mushy when I received it. Customer service promised a refund after I sent a photo. Sent photo and called back. Next rep refused to give refund offered 25% off next order. There will be no next order. I'll starve before I EVER use Uber eats again!”

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Posted 1 year ago

“Ordered 2 TIMES and got the compleatly diferent thing i paid like 40€ of food and got 30€ worth of food DO NOT RECOMEND”

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Posted 1 year ago

“Worst customer service ever. I canceled my order exactly after 2 minutes (from even their references, I made the order 12:42 and canceled it 12:44). They made me pay the whole amount and I got nothing, refusing to refund me or even compensating me by any other way. They really don't care about their customers and not even their drivers. We should stop using this app.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,758 reviews