UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered uber eats and they said that they needed to show I.D. to the delivery driver???? We have had our identification stolen before by giving our drivers license before. We did not order alcohol. The delivery driver wanted to scan my drivers license on his personal phone! You have my credit card ,it was approved and was paid for. Why do I need to show I.D.???? With all the scams and identity theft going on today. If this is your new policy, we will never use you again!!! I refused to give him my identification and he was very adimet that I needed to. He gave up, but then called after delivering the food to come back and get get my drivers license scanned. Again, I said no!!! Very sketchy!!! If this is your policy, then I would definitely think twice about that! Horrible experience and will never do business with you again!”

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Posted 1 year ago

“Service unacceptable! Pas livré, pas de contact possible et pas de remboursement. C est sûr pour nous, Uber eats c'est fini!”

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Posted 1 year ago

“My wife ordered dinner payment went through and all of a sudden order got cancelled leaving us with no answer as to why rang shop and the order hadn't gone through but ok for them to keep $82.00 of our money for 3 to 10 days this is not the first time they have done this not acceptable and fraudulent you have people's money sitting in your bank for days collecting interest from money that is not yours will never use them again”

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Posted 1 year ago

“My order was not fully delivered. Got a receipt clearly stating a refund and DID NOT receive the refund. When I contacted uber eats they told me I was past the 48 hours. They are STEALING our monies!! Customer service not even responding to me! I will NEVER use this service again!”

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Posted 1 year ago

“They ne er delivered my order, never notified me of a problem and charged me $70.00 for the privilege! They are TERRIBLE!!!”

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Posted 1 year ago

“Tired of seeing different people delivering other than the ones they show on the app. Integrity is gone.”

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Posted 1 year ago

“I honestly saved $27 by switching from Uber Eats to Door Dash. No hidden markups on Door Dash.”

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Posted 1 year ago

“I haven't ordered from UberEATS in years and decided to do so a few days ago. I didn't realize they had my Florida address saved until I ordered, so I immediately canceled my order as I was in a completely different State. UberEATS refused to refund me even though I ordered at 10:27 and canceled at 10:28 claiming that the Merchant had "accepted" my order (these orders are automated so the merchant always "accepts" the order). Further, my receipt claimed I would not receive a refund because the restaurant had "already started my order" when they would not have had time to glance at the screen to see my order. I finally got through to a customer service manager and he at first tried to blame me for canceling the order before contacting uberEATS (I find this ironic as I thought this to be a natural way in "contacting" uberEATS especially since they have no customer service phone number). He said he "couldn't do anything" since it was just passed 48 hours (this was when I realized the credit card was charged). When I pressed him on this point, he admitted that "once the merchant accepts the order, they "couldn't" do anything anyways. I don't think this is correct (i.e. how many of us have accidentally sent the amazon order to the wrong location - wouldn't it be ludicrous to be charged for it even if we were never to receive the package?). If this is uberEATS policy, it is an attempt to profit at mistakes made by customers who are simply trying to order food. Clearly they need managers with common sense and I simply don't believe that they are incapable of "canceling" an order that's been accepted within 60 seconds. This is clearly a bad business model in the long run, and I hope loss of future business from me and anyone else I can tell about this is worth the $23.10 they charged me.”

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Posted 1 year ago

“If I could give a zero I certainly would. Driver took my order and did not move for 1 hour. I could not contact him. Customer support insisted me to wait for another hour until I could get the refund. That makes me think they tamper with my food.”

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Posted 1 year ago

“Horrible customer service would pay me my money back and wouldn't deliver my food on time at all and end the chat without resolving my issues!”

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Posted 1 year ago

“Uber eats has definitely dropped the ball it's not worth it”

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Posted 1 year ago

“If I could give 0 stars, I would. They take money for undelivered items and this needs to be exposed. DO NOT USE!”

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Posted 1 year ago

“Awful services. Ordered food through their services and restaurant didn’t deliver on food. Neither Uber eats or restaurant is taking ownership on refunding money.”

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Posted 1 year ago

“Ordered from chick filled thru uber eats. Sandwich, fries and drink. I never received the drink. Uber eats refuses to reimburse me. Numerous calls and chatting did nothing. Worst company”

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Posted 1 year ago

“Uber eats charged me even though they didn't deliver”

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Posted 1 year ago

“Paid for a drink that was not received but they refuse to refund me for it.”

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Posted 1 year ago

“Hello, I placed order #3AEF1 with Uber Eats for 3 pizzas from Jet's pizza and cancelled the order within seconds of the order being placed. I was then informed that I was charged for the cancellation. I immediately reached out to Uber Eats support for a resolution as I should not have been charged for an order that had only been placed seconds before. I offered multiple solutions including being refunded for the order, receiving a credit for the amount charged as I would still like to place an order with Jet's, only for a different crust, or still having the order delivered. I reached out via chat support and 2 agents ghosted me after refusing to hear what had happened, only saying that the merchant had already received the order. This was clearly untrue as I did not receive a notification that the merchant had received the order until 20 minutes later while I was on hold with phone support. I believe that the phone support agent, Josh, who was extremely condescending and rude purposely pushed my order through 20 minutes after it was canceled so that I could not receive a resolution. He refused to allow me to speak with his manager, Josh and repeatedly spoke over me and insulted me. This is egregious conduct for a business. I have now been charged $72.50 with absolutely nothing to show for this charge: no refund, no credit, no pizza.”

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Posted 1 year ago

“Everything”

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Posted 1 year ago

“I placed a order for pizza and forgot to add some items I immediately canceled the order but was still charged a service fee by the restaurant I contacted Uber Eats to let them know what happened and was told it's nothing can do so I asked how do I delete my account and was told that someone would contact me so I figured it out myself and un-installed the app I know there was no way that the restaurant started my order that fast. Very poor customer service”

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Posted 1 year ago

“Disgusting service, extremely late. Only 15 mins distance is covered in 1 hour. Kids wait for food and the process is always delayed. I ordered food from Ekta Indian cuisine and it arrived 1 hour late.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,758 reviews