UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Totally scam customer service. They can see all the evidence of issues with an order and still refuse to refund. This has happened more than once for me with them. It's shocking that you're just screwed if the driver or restaurant messes up your order...”

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Posted 1 year ago

“My order never arrived I was waiting early, no show. Delivery drive failed to answer call. This was my first and last order 😡”

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Posted 1 year ago

“I placed an order way too early in the day when I meant to schedule later, i canceled it right away but because the restaurant had just accepted my ride they charged me a fee of 43 dollars to compensate the restaurant! They couldn’t even have started my order then and then refused to issue me a refund when that was the last of my money. Disgusting and a ripoff I will never use them again”

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Posted 1 year ago

“Terrible experience with Uber Eats – No food, no refund! My order was accidentally canceled by my child. Uber Eats gave no warning that I’d lose my money and offered no direct support. The restaurant didn’t receive payment and hadn’t even started preparing the food, yet Uber Eats kept the full amount. Customer service refuses to help. Complete scam – do not order from them!”

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Posted 1 year ago

“Received the wrong order. Receipt had someone else's name. I ordered for a family of three totaling $60 and I received and order for $15. I immediately called the driver, who says she swapped my order-her fault-I'll make sure you get a refund. I have never had an issue getting a refund, so I take her word for it. I still submit information through the app, and the message I receive is that they will review the info and respond. I got an email saying the order does not qualify for a refund. Having to go through the bank to be reimbursed. Never again. Screw uber eats.”

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Posted 1 year ago

“Tip in app... Driver was supposed to hand off food at door & get code. They left it unattended in carport, no verification that it was even at the right location, or that we'd know it was there. Not the first time disappointed.”

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Posted 1 year ago

“this is the last order I’m doing with Uber eats. their drivers are horrible. I don’t know why DoorDash is so much better but might as well just use them. That’s stupid that you don’t get any money back if your food comes like melted or cold especially when it takes like an hour and a half for the food to even get to your house. an hour and a half is absurd timing”

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Posted 1 year ago

“Stay away worst serves ever”

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Posted 1 year ago

“Pretty sad..when your a new uber 1 eats customer, and delivery time keeps changing. They stated when I paid for it delivery time was 1:35..now it keeps changing, and it's 2:40. That means we waited almost 2 hours for our food. ABSOLUTELY ridiculous. Still haven't received our order. I spoke on chat with an agent..who offered no resolutions. I asked for customer service number..no response in chat. The guy was very unsympathetic without resolutions..kept repeating self. I'm not sitting up all night waiting for food to arrive. This will be our last order, and I'm canceling subscription. Don't recommend.”

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Posted 1 year ago

“Worst customer support ever. I had a 60% discount promotion because of a new membership. Somehow I couldn’t use it. I contacted customer support and they made me wait 3 days to tell me they disabled my discount without any reason!!! They say uber has a right to disable promotions. Then, why did you even give it in the first place??? Never gonna use uber anymore. We have lots of better options like DoorDash.”

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Posted 1 year ago

“Although I’ve been an uber eats One member for the second year in a row now. When something goes wrong, NO SUPPORT WHATSOEVER! Extremely disappointed, last ever uber one subscription. Can you imagine when we ordered burgers through uber eats, the beef smelled horrible, it has clearly gone off, and unfortunately we discovered that after our kids had some. So contacted uber eats help and support. The response was: There is nothing we can help you with this time! Then our kids were poorly the next day, so went in to report the health safety issue again, EXACTLY same response again: There is nothing we can help you with this time!!! And asked us to rate the restaurant and that’s all what has been offered. Extremely poor customer service and unsafe!”

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Posted 1 year ago

“Horrible customer service. The people disconnect you while you’re on hold, have extreme accents and speak so fast it’s like they’re not even trying to be understood by the customer. They kill you with exorbitant fees and don’t even really help you solve the problem. Awful and memebership is a total waste of money.”

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Posted 1 year ago

“PULLED PORK WAS MISSING! WILL NOT PAY FOR SOMETHING I DID NOT RECEIVE”

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Posted 1 year ago

“Abysmal service. Customer service is non existing and certainly AI generated responses copying and pasting a script”

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Posted 1 year ago

“I will never use Uber Eats again. They charged a $14 service fee which I did not see before placing the order. It was not included in the total before placed the order. Once I saw it I canceled the ordered and was charged the full amount any way. I ordered the same order with Door Dash instead.”

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Posted 1 year ago

“We ordered the food from osmows and never got delivered through UberEATS, when I checked with them, they said driver must have eaten the food and they will refund the money. What a shame Uber eats.”

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Posted 1 year ago

“The delivery person charge me the cash when he knew the order was paid with card. AND uber eats said THEY COULDN'T DO ANYTHING!!!!!!! HORRIBLE SERVICE”

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Posted 1 year ago

“I placed an order. Within 2 minutes I saw that the delivery address was NOT my home address but the last place they dropped me off 3 days ago. I immediately canceled yet was charged the full 17.99. I was robbed by Uber Eats. The address is NOT listed anywhere on my profile. Uber really just took my money.”

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Posted 1 year ago

“Uber eats rob you when you don't receive food I called the restaurant who advise they missed a item but Uber refuses to refund ..”

UberEATS 1 star review on 23rd February 2025

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Posted 1 year ago

“Worst customer service EVER! I will not use uber eats or uber due to the worst customer service experience I’ve ever received with multiple uber eats representatives. Three different chat reps said they couldn’t help me and abruptly ended chat. Finally got a person on the phone and they were not at all helpful.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,758 reviews