UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,767 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely pathetic company no concern for loyal customers everyone should boycott them !!!!”

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Posted 1 year ago

“Driver sat around for 2 hours waiting for the store to close so he can get the cancellation fee, called customer service was put on hold mid sentence and hung up on. Don’t recommend at all. I hope someone that work for Uber eats sees this.”

UberEATS 1 star review on 21st July 2024

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Posted 1 year ago

“Horrible in everything. I don't know how it's still operating.”

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Posted 1 year ago

“Horrible app. Do not use. Haven't gotten am order correct yet. Only used because Amex recommended. Deleting now.”

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Posted 1 year ago

“If I could give zero star what would be great. I order pizza and their driver never showed up and customer service agent forced me to cancel to get refund. Well it’s it’s your driver fault you guys should take responsibility and order for free. I am Never ordering from them again.”

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Posted 1 year ago

“I made an order and noticed uber could not find a driver for 40 minutes so I cancelled it. Uber give me option to cancel but never informing about charge. I ended up getting charged with almost full and never got food.”

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Posted 1 year ago

“Order was missing items and came with spilled drinks and ice cream. Uber Eats won't even refund the missing items. This is fraud and unacceptable behavior. Problems with the order were ignored. Shame on you.”

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Posted 1 year ago

“Only 2 times l have used Uber Eats it was more than an hour after it left the restaurant to arrive. Please hire english understanding driver's.”

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Posted 1 year ago

“One of the worst customer services I’ve ever had contact with. The staff just reel off their script without answering or even letting you finish asking your specific questions. Regardless of the outcome, which was shocking to start with. The way these people don’t give an ounce of care about their customers losing money (a fairly large sum). Absolutely disgusting customer service. If I could give 0 stars, I would.”

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Posted 1 year ago

“Better systems out there”

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Posted 1 year ago

“When I first started using Uber Eats, it was always on time never an issue last 3 to 4 times have been an issue. I have not received my order or it goes to the wrong address. I think drivers who are hired, must understand the English language”

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Posted 1 year ago

“I’ve done Uber eats three times. The strikes. All three times were the worse experiences. The drivers hold the food for an hour before delivering. So it’s ice cold by the time you get it. They never bring drinks. I just watched my driver park down the street for five mins before pulling up to my house. I took pictures because I couldn’t believe it. First time I ordered over $100 in food that took I’m not lying four hours to come and I was told if I canceled the order I’d be charged anyway. The food was so hard I had to trash it all. Second time no drinks and charged twice for the same order. I’m just done with this company. Idk how they stay in business. We really need to get together and boycott these businesses”

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Posted 1 year ago

“Found hair in my baby’s food and they didn’t refund me because I pulled it out the food.”

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Posted 1 year ago

“I ordered Uber eats to my work. I accidentally delivered it to my house . I IMMEDIATELTLY canceled my order . Uber eats still charged me 21.00 for a canceled 35.00 order lmao. I got in touch with customer service and was told they will not refund my order because the restaurant had already accepted it within the 5 seconds it took to cancel it. I asked for the manager and was told a manager will get back to me when they can. They never did. And I will never order from there again.”

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Posted 1 year ago

“Uber eats is the worst company ever . Don’t us them . Don’t”

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Posted 1 year ago

“I didn't know these people could just take your order, mark as delivered and get away with it. Customer service say they are sorry for your bad experience but they can't do anything about it. That's why the driver do it, they know they steal and get away with it.”

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Posted 1 year ago

“DO NOT USE UBER EATS UNTIL THEY FIRE THIS MAN!!!”

UberEATS 1 star review on 18th July 2024

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Posted 1 year ago

“So firstly I must point out that Uber Eats are thieves. They are happy to break the law without a care in the world. I'll tell you more... So today, I placed a large order for my workplace through the Mcdonalds app (order handled by Uber Eats). When the order arrived there was one item missing. Firstly, they make it very very hard to contact them when you order through a third party app. The only option through the Mcdonalds app is to contact Mcdonalds (but they are unable to help as the order is handled by Uber Eats). I went into the Mcdonalds restaurant and they confirmed it would need to go through Uber Eats. The order also isn't tracked through the Uber Eats website so you can't contact them through the website either. When you call Uber Eats, they recognise the phone number you are calling for and can identify that you haven't ordered through their website so then the phone line cuts you off and tells you to make contact on the website (which isn't possible). Eventually I called a number for Uber which I knew was incorrect but the person I got through to was able to transfer me to someone who I could discuss the order with. When I finally got through, I gave all of my details and told them which item was missing and was told they would not provide me with a refund but would 'make a note of the problem I had'. I also asked to speak to a manager and this person also refused to do anything. They constantly quoted to me that it was their policy to not provide a refund. I asked several times for more information about this policy and they refused and told me they were unable to share this information with customers. I specifically asked if it was their policy to steal from customers as this is what they had done. The 'manager' told me that was my 'opinion'. They refused however to directly answer that question. Luckily my bank are assisting me in getting my money back but it really shouldn't have to go that far for the sake of one missing item. I'm shocked and disgusted in how Uber Eats have treated me today and that they are able to keep on trading whilst stealing money from people. I really hope this review goes part way at least in stopping people using them although poor service through these food delivery providers does seem to be a common occurrence. Please stay far away from these scammers.”

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Posted 1 year ago

“Was charged twice and they still haven't credited back the second charge.”

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Posted 1 year ago

“Fraudolent customer service. A discount that was applicable to my order didn't apply upon checkout. Customer service tried to make it difficult, then said that my order didn't fulfill the minimum basket. Minimum basket was 20 € and I ordered 60...”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,767 reviews