UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,845 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,845 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Continually spammed with £10 off discounts at eventually decided to use one. Payment page showed the £10 discount yet charged full price when the transaction went through. Wont refund either so having to do a chargeback with my bank. Avoid!”

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Posted 3 years ago

“Pretty much everything has always gone wrong with my interactions with this pathetic excuse for a company. I’ve paid for priority and had to wait over an hour for breakfast that was 1km away, then received what I can only describe as inedible slop. They refused to give any refund or credit, I had to pay $30 for literal garbage. It had sat so long that the eggs were RED from the paper under the takeout. I’ve had drivers not understand how my neighbourhood works despite the internet and google maps and then have been charged $10-$20 for nothing. Tonight my kid (4years old) mistakenly cancelled an order within 30-60seconds after placing and they told me they had to charge me $28. Regardless of the stated instructions and policy. I called the restaurant and they had barely received, let alone started any order from Uber. I then had to spend 45min trying to get the refund they themselves offer apparently once a lifetime 😒 This is a pathetic excuse for a business. They rip everyone off. The customers, the drivers and the restaurants. It’s a disgusting company that profiteers off those who require service.”

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Posted 3 years ago

“Uber eats(not the restaurant or drivers) straight up look for every way to steal your money. Dont use!!!”

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Posted 3 years ago

“I placed a order at Bubbakoo Burrito on new Brunswick thru uber eats than I canceled it, called to see if I can get a refund they told me that my order was still being prepared so I can pick it up , so when I contact Bubbakoo they threw my food away so I think I should have been refund without a fight now I have to file a dispute with my credit card company 11 days later I'm done with uber eats bad business and they over charge for there services”

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Posted 3 years ago

“Really shocking service - don't use it. You'll lose your money and your food won't be delivered and they won't want to help you. Absolutely hopeless company!”

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Posted 3 years ago

“Terrible service. Wrong item, food came late and reimbursed me less than half of the item which was wrong. Have contacted to no avail.”

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Posted 3 years ago

“Uber Eats takes advantage of their drivers, so the drivers retaliate, and steal food from customers. The customers are not tipping, and the drivers are tired of working for free. In the end Uber Eats are the only ones making money the money.”

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Posted 3 years ago

“The order never came and the driver tried to act like he tried to contact me - total bs!! He probably ate it. I did get a refund after my wife made a complaint but I never did get the pre-paid tip back. I will never order food from these guys again!!”

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Posted 3 years ago

“ordered twice and food never came, bro probably ate my food, stole my money and dipped, didnt get refunds either. don't order from this dogshit app lmao”

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Posted 3 years ago

“Customer service you have to take photos they ask so many questions you spend all your time on it and they give you eight dollars back on an $80 order that was over cooked freezing cold took forever to arrive. Very disappointing.”

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Posted 3 years ago

“It was horrible. The driver did not deliver my whole order. I tried to call him immediately afterwards and no one answered. I was then told that I would get no refund because I was not eligible. So I was out half my order and all of the money with NO help from the support team.”

Helpful Report

Posted 3 years ago

“Ordered grocery items as we needed them for dinner and were both too ill to leave yhe house. Only ordered 11 items and 4 were missing, there is no way Asda didn't have eggs, bread or chicken, absolute joke! Also substituted an item of no similarity so we had no food for dinner and no bread for breakfast plus an item that we won't use. Customer service is non existent. Total waste of money! Won't use again.”

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Posted 3 years ago

“Customer service is the creamiest most rancid dogshit you have ever experienced, coincidentally that seems to be what they have for brains as well”

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Posted 3 years ago

“My husband ordered two quarter pounders with cheese and two fries from McDonald's. Ended up getting 16 Whoppers and eight fries from Burger King that we didn't order. Then they charged us $88.95 for the order! After trying to call them to tell let them that they have sent out the wrong order nobody and I mean nobody returned our phone calls and nobody tried to come back and get the order! This was our first and last time with this horrible service! Should get rid of uber eats!”

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Posted 3 years ago

“Service is horrible and customer service is worse! Don't order here you won't get your food and you will wait a week for your $ back.”

Helpful Report

Posted 3 years ago

“2hrs for a delivery. I called to ask what was the problem. CSR I 1st spoke with hung up/dropped. Called back, rep argued with me about delivery time. Could not see the same info as me. I expressed it was a stupid that she cannot see what I can see. Then told me they will not tolerate profanity and discrimination. I was very confused and then asked for a supervisor as I was not discriminating against anyone and to have someone accuse me of such is ridiculous. Then hung up. What a terrible experience!”

Helpful Report

Posted 3 years ago

“I deliver food orders for them. They run these promotions to entice more drivers to work certain times. Now, they keep giving me excuses as to why they won't pay me. According to my internet research, they have been doing this to drivers as far back as 2016. Another night, they said I only received $7 in tips. I know that is not accurate, but we are very limited to the information they allow us to see. The CEO of Uber Eats made $20m in salary for the year 2021. That explains why they won't pay me for the promotion I signed up for.”

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Posted 3 years ago

“Uber eats grocery delivery is terrible. Be aware. Once you place the order they will after advise you that some items are unavailable in the shop and you end up paying £4 or £5 for rest of the items from your basket for example just one pack of crisps. That's what has happened to me. I bought 3 packs of beer worth around £25 plus pack of crisps... Only pack of crisps arrived and I payed £4 for delivery. Also I could not cancel delivery on line in the meantime. Had to call Customer service and they said you placed the order you must pay.”

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Posted 3 years ago

“It would be best to walk 12 miles to get your food versus using Ubereats. Horrible experience more than once.”

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Posted 3 years ago

“The single most frustrating and disappointing experience EVER!! Scheduled a christmas dinner to be delivered to a sick friend that could not leave the apartment. Order was placed and paid for 4 days in advance. Delivery never came and when finally reaching someone at the company was given attitude and told that my acct was credited and there was nothing more they could do..”

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Posted 3 years ago

UberEATS is rated 1.1 based on 10,845 reviews