UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything has gone to a charge. If u want your order faster pay more or they do other deliveries before you. No guarantee anymore on what time your food is even delivered.”

Helpful Report

Posted 2 years ago

“Well I ordered a food but then I cancel it for a few minutes they still charge me. So frustrating”

Helpful Report

Posted 2 years ago

“Uber eat is horrible and they up the cost on the food, however I still used them in spite. I place an order and was confuse about my Uber cash promo $20 if it was applied to the account and did not mean to cancel my order they still charged me 33.34 for a pizza from Marcos but the receipt says 26.71 sorry which would have only been 6.71 out of my pocket but the was not the case Uber charged me 13.34 and that’s not the price customer service told me!!!!! I am extremely upset with this company and they need to come up with a better solution like not allowing cancellation if u still are going to charge full price just bring me the FOOD that’s not fair and they don’t even care or care to send another driver out. They take the food and your hard earn money and all you get is you should have cancel on your end !!!!! I hate this company”

Helpful Report

Posted 2 years ago

“Ubereats is trash. So many bad experiences.”

Helpful Report

Posted 2 years ago

“If I could give a zero, I'd still demand a "below zero" rating. Ordered via Uber Eats, which was a disaster in itself. Once our food finally arrived, it was extremely disappointing. My (canned,) green bean side was submersed in a pool of green liquid and was tasteless. The chicken wrap was equally disappointing both in size and taste. My wife's two meat meal was similarly unsatisfactory. Brisket was soggy and flaccid. If it wasn't for the very small portions of sauce, the brisket would have had no taste at all. The ribs were equally bland. Admittedly, the delayed delivery (due to the Uber Driver admitting to having not read our clear directions) may be responsible for some of the disastrous presentation. We'll never order from both Black Bear Bbw and Uber Eats again!”

Helpful Report

Posted 2 years ago

“Their customer service is horrible. All about the money and dont care about customers.”

Helpful Report

Posted 2 years ago

“They don’t have a customer service. Tried to order using a coupon like 40 times and each time it says I’m not eligible! HOW??? Plus it’s not just 1 time thing. I have gotten countless emails with over 10 different coupons saying I’m eligible and when I’m at checkout? Somehow it doesn’t work! So over it”

Helpful Report

Posted 2 years ago

“They have horrible customer support and they are trying to get over on people I was charged for an order I never received and they refused to refund me”

Helpful Report

Posted 2 years ago

“I didn't get my order then they refused me a refund even I put message for delivery to call me when outside never did just sent me a picture of my food on someone's wall also explained this is there proof of trying to contact me what is the point of adding additional information if they wont use it”

Helpful Report

Posted 2 years ago

“AFTER WAITING A HALF HOUR FOR IT TO SAY PICKING UP THE ORDER, i TRACKED THE DRIVER 40 MINUTES AWAY, I CONTACTED HELP CHAT THEY RUSHED ME, CANCELLED MY ORDERM CHARGED ME AND DISCONNECTED ME, THEN I CALL AND THEY WERE RUDE , SIAD IT WAS MY FAULT AND HUNG UP ON ME.. GREAT CUSTOMER SERVICE.... NOT! GOING BACK TO DOOR DASH, MUCH BETTER SERVICE”

Helpful Report

Posted 2 years ago

“I. 2 days I've had 3 bad orders abd they won't refund or credit my account. Consumer shouldn't have to pay for missing items or undercooked/overcooked food that can cause food poisoning!!”

Helpful Report

Posted 2 years ago

“Worst customer service ever. What they could do for me is refund me my money after delivering my food to the wrong address. It took talking to what I assume is a bot to get all of it back. Would not give me a phone number to call and talk to someone”

Helpful Report

Posted 2 years ago

“First they charged me delivery, should of been free, then another charge for faster delivery and was still late. Paid 30$ total for a 7$ sub! Refused to cancel order and refund anything back. Will never use them again”

Helpful Report

Posted 2 years ago

“I would give you no stars if I could. No customer service. I tried to cancel a very late order and was then charged for the total amount of the bill. This is ridiculous! Had I known and been able to reverse the cancellation I would have.”

Helpful Report

Posted 2 years ago

“I had a very disappointing experience with Uber Eats recently. I placed an order, but due to their app's confusing interface, the order got canceled. Despite this being a fault with their app, Uber Eats did not refund my money or even offer store credit. To make matters worse, finding a way to contact their customer support was incredibly difficult. The app does not make it easy to find a phone number or access support. When I finally managed to reach out, the customer service was abysmal. They were unhelpful and did not take responsibility for the issue. Overall, this experience has left a bad taste in my mouth (pun intended). Uber Eats needs to improve both their app usability and their customer service significantly. I will not be using their services again.”

Helpful Report

Posted 2 years ago

“first time using this service. ordered food at 1130am. Said it would be here by 130 at latest. at 120 they canceled my order. refuse to compensate me, refuse to deliver the food, refuse to do anything. constantly ended live chat on me with no resolution avoid at all costs. I will be closing my account asap.”

Helpful Report

Posted 2 years ago

“1 star cause there's no lower rating. All I can say never before and never again. I hope your driver enjoyed my shrimp and ribs”

Helpful Report

Posted 2 years ago

“The last 7/10 orders have been an issue. Last order the driver was outside my building and cancelled my $110 order. I won’t be using it anymore. I’ve had enough of this very unreliable service. I’ve had more issues than actually good service. It’s time to move on.”

Helpful Report

Posted 2 years ago

“Bar customer service ufaroo is the worst”

Helpful Report

Posted 2 years ago

“Terrible. I left clear instructions to leave the food outside the house. Instead they waited and then threw away my food and took £30. Not acceptable. Greedy company. Customer service does not care and are rude and dismissive. Do not use them. Deleting the app.”

Helpful Report

Posted 2 years ago

UberEATS is rated 1.1 based on 10,877 reviews