UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever and I feel like it has been moved to India who are handling all the complaints who ends the conversation before I am finished with my complain. I attempted 3 times for a wrongful order I received where I had followed the same steps from a same restaurant which I have ordered over 8-10 times and that too same plate. Instead of just listening to the complain and doing something about it, they all had same automated reply and then ticket closed.”

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Posted 2 years ago

“Promised a 15% discount on food order as first time user. This offer was not honoured though the code was right and the order was for over $80. Why?”

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Posted 2 years ago

“They cancelled my order an hour after I placed it with no explanation!!! Do not order fro this company!!!!”

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Posted 2 years ago

“I got someone else's order. No way to exchange it. No problem person to talk to. Driver could not come back or straighten out order because "he no longer had my address and even though the person who received my order had also called him. Until today UberEats had been our favorite place to order food. We always have large tips. No more! If someone cannot be available to correct problems I will consider not using. Even the driver, who caused the problem, could not help. Why bother giving out his name?”

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Posted 2 years ago

“This company is sadly unprofessional where they get these people from!!!”

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Posted 2 years ago

“I love uber eats my food is always hot and fresh when it's brought to my 🏡”

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Posted 2 years ago

“Awful. On a strike with how expensive this trash is for ghetto workers and people who can’t follow a damn GPS. Greedy company.”

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Posted 2 years ago

“Horrible , RUN , don’t Use this app to get your Oder delivered. I recently went to Florida and order from Uber Eats from “Rejoice restaurant and bar” the Uber delivery had multiple orders and gave me the wrong oder , I reported my food to be wrong on the app and over the phone . The costumers service I got was horrible , the denied to give me my refund back knowing the receipt didn’t match with the food I was supposed to get. They lied to me over the phone telling me they will give me my refund back and that I should wait 3-5 business days to get my money but which I waited but never reciprocated my money back, I called them to inform of them about the issue they told me they can’t refund me back my money because it’s been past 48hours, I had to go to my bank to get my money refunded back to me . Don’t waist your time using Uber eats to get your food delivered because they don’t help the customers when issues arise.”

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Posted 2 years ago

“Cold food. Drivers don’t show up. They add on other deliveries without telling you prior to payment. They change the wait time. Don’t offer to put situations right. Awful”

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Posted 2 years ago

“Absolutely shocking! They have no care for people whatsoever. Missing or cold food, it can take forever to arrive and now they just cancel orders after 20 mins of waiting for the food. I wish the takeaway places would invest in a sum up and reader to avoid all this. They charge lots more for the orders and are not even doing the job they should. I'm disgusted and annoyed at both the Company and drivers, there is no customer service involved just take money and don't give a toss. I'm not using unber eats, deliveroo or just eat anymore!”

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Posted 2 years ago

“Customer support is useless. If you have an issue, you speak to a helpless customer rep who cannot do anything or refer you to anyone”

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Posted 2 years ago

“Absolutely trash customer service. In fact to the point that I don’t care about uber eats or uber as a company anymore. I will never be using any of their services moving forward because every time I have, something went wrong and they failed to fix it appropriately. This was the icing on the cake. I ordered from Sapporo and realized that I put in the wrong address within 2 minutes of placing the order. So I cancelled it, waited 15 minutes and ordered the same food plus more! I found out today that they charged me for the original order and uber refused to compensate me in any capacity. I’ve spent 10 years in all kinds of kitchens so I know when an order comes in, you have a few minutes before they start working on it because that is the nature of the beast. You have to get your ducks in a row so to speak. If I had waited 10-15 minutes it would be fair and I would be in the wrong, however this happened within 2 minutes of placing the order. So I know that there is no way that the sushi I was ordering was already being made. This is an illegitimate charge.”

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Posted 2 years ago

“The delivery of the food was fast, tracking was on point, and the Uber driver was polite and maintained good contact. ”

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Posted 2 years ago

“Order breakfast...waiting for more than 80min now. If i wanted cold food for breakfast, i would have had some yogurt. Deleting you from my phone. Cheers”

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Posted 2 years ago

“I am currently trying to get an agent on the phone my driver cannot cancel my order and wasn't able to pick it up. When I try to cancel they want to charge me more then my order was. They ripped me off last week, the driver delivered food that wasn't mine it was even the wrong name on the ticket and all u er eats does is send me a message saying my order isn't eligible for refund....they are con artists and belong in jail. I am going to see if I can contact an attorney or someone and I'm not letting this go. They have never fixed it or given me any of my money back. What's worse is I have had no other option but to use them.”

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Posted 2 years ago

“Screw this company! Worst support ever! I will never order from them again. I say we file a class action lawsuit!”

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Posted 2 years ago

“Expensive. The delivery time is always at least double of what they claim. If you read a delivery time is 20-40 minutes, you will get your order over 1 and half hour. They always say it is not usually happens, but it always happen. Beside it gets extra fee. Unfortunately, sometimes thats only a option to oder from there. If there was other similar service, I would definitely went for that”

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Posted 2 years ago

“Complete garbage. If you think they're going to bring your food sooner it's legitimately a lie. Placed an order and the second it was placed the delivery time doubled to over an hour. Chatted their customer service and they were pathetically unhelpful, not willing to do anything. I'm floored by how horrible this is.”

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Posted 2 years ago

“Had our $55 pizza delivered tonight and it was a cheese pizza with extra cheese. Somehow the driver managed to cause the cheese topping to slide off the entire pizza and just leaving crust to eat. I told Uber Eats AB’s they would only refund me $4.65. Which is bs. The driver took a turn to sharp or something happened to the box and it caused all the hot cheese to slide off. The box wasn’t stored flat during delivery. Been a long time customer of this pizza place ( Momma Lucia’s). Deleted there app and will never use Uber Eats again. They should have gave me the $55 back. I even gave them a pic of the how the pizza arrived. Never again ordering from them. They have gotten to jig for their britches. I will use Grubhub or anyone else for future deliveries b”

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Posted 2 years ago

“Uber eat is big scam app. I just lost almost $100. I was new to this app and as I was learning the process of how to order, I accidentaly end up ordering the food but with in minute I cancelled the order. That time its was showimg cancel but once I got my bill end of the month these Scamer charged me. When I called them they refuse to pay me back my money.”

UberEATS 1 star review on 30th June 2024

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,877 reviews