UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,772 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I was not offered a replacement on my Breyers ice cream although I'm sure there was other kinds at the store...I messaged while he was still at the store that I would take a replacement, he did not respond, ice cream was the only reason I put in the order, sure to my disappointment I tried to contact support who were extremely rude and almost provoking pricing they do not care at all about their customers”

Helpful Report

Posted 1 year ago

“I called UberEats to dispute charges that they claimed were for cancellation. I spoke with (3) different Reps 2 of them hung up when they pulled up my account. My issue was they charged me for cancellation on an attempted that did not process because they did not deliver at the address I entered. So I backed out. I asked all 3 Reps that I spoke with the same questions. (1st question): does uber eats apps acknowledge your order with a "thank you for your order" when it's completed. All 3 Reps responded yes. (2nd question) I asked if you don't deliver at an address am I able to complete the order, all 3 responded no. (3rd question) I asked would agree that if there is no order then there is nothing to cancel. All 3 Reps responded, yes. Then I asked why am I being charged a cancellation fee? 2 reps hung up on me (Ken and Yen) 3rd Rep Jenny tried to convince me that I cancelled the order. She said the system says you cancelled, I told her that there was no order to cancel because they didn't deliver at my address so I couldn't complete the order. She said you won't let me explain, I responded why should I let you explain...do you think I'm stupid you are trying to get me to believe that you yourself don't believe. Thieves, pathetic. I deleted my account and cancelled the debit card and changed my email password. They are not to be trusted w/your personal. Protect yourself. No lie they are stealing, there is no other way to put. After reading all the negative reviews I'm convinced. It only takes one time for me. I am DONE with UberEats!”

Helpful Report

Posted 1 year ago

“We placed an order through Uber Eats tonight. After waiting an appropriate time, our driver informed us that she was waiting for our order. Shortly after, our driver called and said that the restaurant told her that they were no longer affiliated with Uber Eats and that they would not be making our food. The driver didn’t know what to do as she was there to pick up. I didn’t know what to do as I ordered through the Uber Eats app so they should have been affiliated. So, I called the store and the manager informed me that they gave all their stuff back to Uber and that I would have to cancel my order because they didn’t have the tablet to accept the order. So, I contacted customer support and after going through the automated system, customer support refused to give me a full refund because I canceled the order ‘after the restaurant started to prepare my order’. I told them over and over that the restaurant didn’t even accept my order. They didn’t see my order because they returned the tablet. I even asked customer support to contact both the manager at the restaurant and the driver to confirm my complaint. They refused to do so and refused to return my full refund. I understand the fee if I order and I cancel on my part. But, the restaurant refused the order so this was not on my part in any way. In fact, I had very hungry kiddos that were eagerly awaiting their food. This was bad on the restaurant and on Uber Eats. I want to know who I need to contact to get my full refund. This is definitely not okay.”

Helpful Report

Posted 1 year ago

“I tried a new restaurant. After a really bad day My rehab facility served us a white bread sandwich with bad deli meat & a slice of American cheese. I never eat deli meat, American cheese or white bread. To that they added a some iceberg lettuce on the side. I don't eat that either. So I decided to order from Uber Eats. It was a very bad Monday. What should have taken me 3 hrs took me over 6 due to the staff incompetence. My regular places were closed on Monday & I wasn't going to order from the other bad Chinese I got My last order from ( No1 Chinese). So I like the looks of " Pie in the Sky" pizza & it's close by here. I was delighted by the dozens of selections for toppings. I decided to treat Myself. I got feta cheese, spinach, Portobello mushrooms, 1/2 Italian sausage 1/2 meatballs( a bit tiny) on thin crust. The only thing I was disappointed in was thin crust was not crispy crust. In fact it was a bit soggy. But being diabetic I usually only eat a tiny bit of the crust, concertating on the toppings.All in all I would order from this place again. I would give it 5 stars but for the thin crust being a bit soggy not crisp. The spinach was a bit sparse also.”

Helpful Report

Posted 1 year ago

“For the first time on Father's day I ordered a family meal from Popey's chicken. Due to health issues I have not eaten junk food in over 5 years. If I'm going to do this I want it to be what I ordered and like instead of the opposite of what I ordered with partial order missing. After wasting more time searching how to get them to come pick this up as it is now a waste of our time. I had to fill out a report of what was wrong and take a picture. A family meal from Popey that is supposed to be spicy artery clogger as a Cijun person regular is not my order and I will not set my health back over something I did not want. My daughter ordered fries and sauces that never made the order. We tossed this in the garbage and drove to the grocery store for me to cook a healthy meal. $59.91 for a completely wrong meal I find out today I was only credited $45.78. Confused to why I have to be robbed of the remaining money taken from my account I come to find out they pro rated my refund over biscuits. Who in the world eats those powdery biscuits with raw vegitable salad we ended up making. They can get their biscuits out of the garbage and sell them to the next clients who they screw over. I would understand pro-rating if someone were missing an appetizer but still allowing the family to eat with maybe 1 angry kid that is missing a small item. Pro-rate that all day but missing 95% of the meal and pro-rate biscuits that are supposed to be free with a family meal and ends up in the garbage with the wrong meal missing half the order is being robbed by Uber. That is 2 totally different scenerios. No one eats 5% of a meal during a holiday due to Uber's complete screw up. Uber itself is very unethical with allowing their rides to accept a ride while driving 20 minutes away from you and charging to cancel rides after wating 45 minute but now Uber eats is just as unethical if not worse. $11.13 for 2 biscuits that ended up in the trash since that is the only part of that meal that actually showed up. You cannot pro-rate the free buiscuts that no one ever eats in the wrong family meal.”

Helpful Report

Posted 1 year ago

“Always have late deliveries and usually they come damaged or they steal from my orders, both from food I order and my groceries. I will not be using them anymore, this is getting ridiculous and their only response to fixing it is giving a very small Uber cash offer, instead of looking into their drivers or even offering the full amount so we can try and reorder what we needed.”

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Posted 1 year ago

“if I could give the customer service department a 0 I would !!! I am a merchant and they sent us a tablet to start taking orders and the guy on the other line could not find our account 28 minutes just for him to tell me he could find us ! I guess we got a free tablet out of it !”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. They lie about delivery times and take your money when you want a refund. Horrible customer service. They trick you into paying for priority delivery which is a lie.”

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Posted 1 year ago

“What a bunch of absolute thieves. I'm not going to waste my time with all the details. Like getting my food from the 10th furthest location and taking 1hr to do a 17 minute drive. Their $25 promotion...didn't apply to the ridiculous fees, which was 100% unclear. I didn't agree to that. So a $17 burger and fries became $37 and they charged my card $12 after saying "free meal." They did not display the real full total. I never agreed to having my card charged. My payment method did not appear, it was all through the $25 promo and I kept it under $25. I connected and explained respectfully and the agent said, "That's all I can do from my end" and he disconnected from our chat. A 2nd agent, opening with the same disingenuous concern, said I needed a screenshot of the promo to proceed. Which I couldn't provide without exiting the chat since it was in the app. As much as I need that money, I may let it go and never order from them for as long as I live. What an absolute joke. You provide a promo to get a lifelong customer, not be as horrible as possible to guarantee I'll never use it again. Horrific. Oh, and my order...wrote 3x for BBQ sauce...none. Large fries? Container was 1/3 empty. Driver took loads of detours at 12:57-1:48am. Garbage. Garbage. Garbage. Nearly $8 in fees, plus tax, they pressure you to tip on top of that, and didn't show that all that didn't come out of the promotion amount until after the order was delivered (attached picture is the receipt afterwards). Every single element of the equation was garbage. The order, the delivery time and logistics, the bill/promo clarity (deceptive thievery), the customer service agent. Negative 1,000,000 out of 10. Never again.”

UberEATS 1 star review on 17th June 2024

Helpful Report

Posted 1 year ago

“Delivery guy stole my food and ‘customer support’ is worse than terrible. Have always been a profound user of this app but never using it again.”

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Posted 1 year ago

“They usually get it my order wrong or deliver to the wrong house or deliver right in front of my door so that I have to push over the order. Just open my door and get it! Absolutely useless service agents. I just started using GrubHub and my first order was literally $10 cheaper… I ordered the same thing into my cart on Uber Eats and Grubhub and literally saved $10 right out of the gate. Uber eats is trash. I’ve not used Grubhub a lot… But so far it’s saving me money. Also, if you can just drive and go get it, you will save between 10 $ to $20! I’m done that a few times on Uber Eats.”

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Posted 1 year ago

“Tried to deliver the wrong order then driver could not speak English turned around and canceled my order through the employee app.”

Helpful Report

Posted 1 year ago

“Uber eats is trash! Customer service is absolutely garbage! Never will use them again! When you call to complain they will ask for your information and put you on hold to confirm with the restaurant if your story was true. None sense!!! Don’t waste my time! I don’t call around for fun! I call you means there is an issue. Period! You put me on hold???? Total sham! I’m glad they have competition. Bye Uber eats 👋🏾”

Helpful Report

Posted 1 year ago

“Uber eats is one of the worst online delivery services I have ever used. It was my first time due to receiving a gift card. Every step of the way was rough. It can be brought to a faulty system where nothing works right in any way. You have to give your driver a PIN. Door dash would never. I had to leave my building to find my driver. Again door dash would never. Anyway it’s a 0/10 for me. I hated the experience and never want to do it again.”

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Posted 1 year ago

“Driver spilled the soda in the food bag. The help center will take 24-48 hours to look into the problem.”

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Posted 1 year ago

“Driver delivered very late and to the wrong address and was very rude about it. We had to waste more time getting a refund, they didn't bother to help us out any more over the minimum and we had to get food from somewhere else. Abosolte worst company to deal with”

Helpful Report

Posted 1 year ago

“Are we all starting to feel the extra expense using Uber eats as well as the poor service but delivery drivers . It’s become so expensive to order food and then when your driver picks up other orders you’re getting a meal now that is 40 - 50 and it’s cold . There are also so many drivers calling or saying I’m here but can’t find the entrance but yet are sitting in their cars out the front on the phone . The cost of food now is high and yes we would pay for convenience but I’ve now received so many meals that are cold and I have to heat and some I can’t for quality taste like burgers or chips , kebabs But paying 50 bucks for some meals I have to reheat and go find a car on the street it’s no longer worth it any more . It’s gone and it’s think we are all starting to feel the cost of living but to order food at high cost and it’s cold and taste bad or you need to reheat it’s now a no go anymore”

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Posted 1 year ago

“I ordered a couple coffees and sandwiches from a gas station about 1.5 miles away. It estimated the delivery in about 20 minutes. An hour later it still isn’t hear. Their chat function took just enough time arguing with me to get a driver and deliver it… 1 hour and 30 minutes later.”

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Posted 1 year ago

“Uber Eats had 4 pending charges, one attempted order NEVER completed, but one did charged 3 times 2 charges debited on the same day and another one debited the day after. DISHONEST PRACTICES. CONTACT BBB and file a complaint.”

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Posted 1 year ago

“I had food missing in my order, I contacted the support number to be told they have written my problem down but no refund or delivery of food can be done. The manager didn’t want to know, he spoke over me and treated me like rubbish. He proceeded to hang up on me when I was asking if there was anything I can do apart from what I was trying to do. Definitely will not use uber eats ever again!!!!!!”

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,772 reviews