UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,878 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Immediately (really not exaggerating) after I placed an order, I realized I made a mistake in the delivery address. The only way to stop the order was to cancel and reorder, there was no way of getting in touch with anybody and get some help. By canceling I had to pay for the entire value of the order. Tried to get my money back and they refused. Even my credit card company wouldnt accept my claim. Horrible system, feel completely scammed.”

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Posted 2 years ago

“Uber eats takes your money they are frauds I canceled my order not even 5 seconds after I placed and they told me they can’t give me a refund DONT ORDER FROM THEM they will take your money even if you don’t receive your order they take your money low life’s than there is not a live person to talk to will never orders from them ever again and I will never recommend Uber eats to anyone I hope this app gets shut down”

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Posted 2 years ago

“This company sucks. You don’t get the right food or the items are missing and they never reimburse you. They have the most idiotic drivers who can’t find an address for three hours. Their service fees are off the chart there are primary reason for the increase in food cost. They’re just a parasite. They charge 30% off the top to the restaurant so the restaurant has to raise their prices that we now have to pay and then they charge us delivery fees service fees and then plus we have to tip every time missing items in my delivery or poor food quality , they say they’re gonna get back to me and they never do. We should start boycotting these companies to get it back to the way it used to be with free delivery from restaurants.”

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Posted 2 years ago

“First time trying and I got over charge so disappointed it's okay am losing my money but never used this app again”

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Posted 2 years ago

“I would rate this company a -100. They are disgusting. Complete rip off. I also ordered from the wrong place, caught it in a minute, contacted both the restaurant and Uber eats immediately. They did nothing and said all they could do was cancel my order but charge me full price…. Ummm what? Why would I pay full price to have my order cancelled. The customer service rep was a joke, and apparently a supervisor was supposed to call me. Never happened. I will never order from any Uber service ever again. Completely ruined my evening.”

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Posted 2 years ago

“This app is a SCAM DO NOT WASTE YOUR MONEY!! I ordered uber eats one night and my driver literally stole my food, as soon as he stepped out of the restaurant he pressed ‘order delivered’ and I never got my food so I contacted Uber and they refunded me the money which was THE RIGHT THING TO DO. So that same night I placed another with a different because I was still hungry and the restaurant forgot one of my items so I had to contact Uber again and sent them a picture showing that one of my items was missing. They contacted me back saying that they were not going to refund THE ITEM I NEVER received because apparently I have a history of asking for a refund. And please keep in mind that I don’t cook so I order Uber eats EVERY SINGLE DAY!!! And I only complain when something is seriously wrong or missing!!! I mean how ABSURD is that??? Not only my first order was never delivered now I still have to pay for an item I never got??? I’M NEVER ORDERING FROM UBER EATS AGAIN!!! They have a HORRIBLE CUSTOMER SERVICE!! I even had their Uber one monthly membership WHICH I JUST CANCELED!! Uber eats should be ashamed of how they treat customers!!”

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Posted 2 years ago

“Great service Fast to the door! Customer service is very nice . What a gift to have restaurant food to the door! Thank you!”

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Posted 2 years ago

“Your drivers keep trespassing on my property, jumping my fence, causing damage to it and parking on a business that is not connected to the plaza they are getting their food to deliver from. These drivers have no respect and clearly your driver was having a very, very, very bad day and doesnt know how to treat others with respect; especially other peoples businesses. Enjoy the photos of your wonderful driver, his plate and his face. Your driver doesnt deserve to deliver food if he wants to trespass on private property. This is unacceptable”

UberEATS 1 star review on 25th June 2024

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Posted 2 years ago

“Ordered, paid. Never got my order. Called driver. " No speak english" click. How am I supposed to figure out where my order is?”

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Posted 2 years ago

“Uber eats had sent me an offer for 50% off a year membership. I had accepted this offer to only have an agent accidentally cancel my membership. Offer is no longer available and uber is either unable or unwilling to fix it so I will not be using Uber. I still wanted the offer. I tried to have it fixed to only get copy and paste responses from over 20 agents. I order at least 5 times a week but after getting the run around for 2 days I am too exhausted. I am angry that I am losing out on a deal because of an agents incompetence.”

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Posted 2 years ago

“I kept getting missing items from my orders. Usually I contact customer service and they resolve it by offering a partial refund. Today they flat out refused to refund me for an item I paid for and didn’t receive because I had a history of price adjustments. So if they screw up my order I get penalized instead of the restaurants.”

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Posted 2 years ago

“Ordered from a local pizzeria through uber eats. The pizzeria called me and told me they no longer had the product available as they were out of product and they could not make my order. They told me to cancel the order through the App as they were unable to. So I did so and ordered from a different restaurant that had what I originally ordered from the other original order. Uber eats still charged me for the order that was cancelled even though the restaurant could not make and send my order. I contacted support and they said they could do nothing for me. I tried the next day and they said they would refund me. I checked a few days later and noticed no refund was given so I contacted uber eats support again. They told me nothing could be done as the 48hr limit to complain was over. So not only did they lie to me they stole my money. It was close to 50$ for an order that the restaurant could not deliver as they no longer had te product available. I canceled my membership and will never order from them again. They told me they have to keep my information on file for 7 years. This is ridiculous!! I wish I could give a zero for they stole my money!!”

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Posted 2 years ago

“I paid $59 to feed a family of four. The order was delivered and I pointed out to the driver that two of our sandwiches were missing. He said he would contact Uber and let them know. I also contacted Uber… you can only use a “chat” to which I got repeated automated messages saying that my order was not eligible for a price adjustment. I tried several times to no avail. I just deleted my Uber app and will not be using them ever again.”

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Posted 2 years ago

“I never received my food and had to cancel the order because I never received my food. I was charged $57.85 and $72.85 for an order I NEVER RECEIVED, will never use Uber eats again, they robbed me.”

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Posted 2 years ago

“Absolutely useless, they will take your money, deliver a quarter of the order, the give you back a flat percentage of the money back and not for the missing items. All their customer service workers are idiots who just about dead off a script and stutter their way through any other conversation, useless. If you value your money and time never order from Uber, always use a different service.”

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Posted 2 years ago

“Francisco insulted me and stole my food. It was a goat rope to get a refund. There is no accountability for the drivers.”

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Posted 2 years ago

“Horrible service. I will not recommend this app to anyone. They have zero responsibility and no care for their customer issues.”

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Posted 2 years ago

“Terrible decision to order from there. Honestly so hard to get through to them and they were not receptive to anything. They refused to call and refused responsibility. No refund. Told me I got the refund and asked for a screenshot of proof I did not get it. I sent it and they told me they sent it on there end anyways so that was my problem”

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Posted 2 years ago

“In my area, Uber Eats is relatively new, but not so new that the kinks shouldn't already be worked out. I ordered a 4 item Taco Bell order, no one was available for delivery so I went for pickup. When I got there (This was a long enough time for me to have changed from delivery to pickup since no delivery driver was available, at least an hour after my initial order) my Uber Eats still wasn't ready when I finally made it to Taco Bell so I attempted to cancel. Uber Eats refused to refund me despite no services being rendered in over an hour even though Taco Bell is less than 7 minutes from my house. They have an awful customer chat as well. I was offered for my order to be cancelled, but still be fully charged which is just insane to even think an 'offer' like that would ever be okay. I ended up working things out with my local Taco Bell because of how horribly unhelpful Uber Eats was. I will not be using them ever again. I'll be removing my card from my profile immediately and warning friends and family of their issues. It's no wonder most people in my area only use DoorDash.”

UberEATS 1 star review on 24th June 2024

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Posted 2 years ago

“This worthless company kept my money I ordered from IHOP and then had a emergency come up so I cancelled the order... It gives you the option to cancel order if you want so I did . And Uber tells me since the restraunt accepted the order that they aren't gonna refund my money... $29.91 is what they kept them they charge me a 1.38 for service fee ... I received nothing from IHOP...So they kept my 30.00$ I'm reporting them and then I'm gonna sue them for this.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,878 reviews