UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,878 Reviews

1 %

of reviewers recommend UberEATS

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1.1

Based on 10,878 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote a previous review now they wanna say my review is not “genuine” and need to verify. If you wouldn’t have hung up in my husbands face then I wouldn’t need to do any of this. Yes I’m a human yes my posts are real and YES YALL ARE THIEVES! I went to the merchant and they let me know that y’all called and told him to cancel the order the same night? I won’t be ordering from you anymore because you guys are thieves. NOW VERIFY THAT!”

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Posted 2 years ago

“I was asked to tip while I was eating my order. I didn’t want to tip. When I clicked continue it automatically tipped. Now I can edit my tip since 1 hour has passed after delivery. It’s a trap. I want to get back my money. Also, once my order got cancelled at night. Though the money was returned, my time was wasted. I waited more than a hour for my order. UberEats has to look into it’s unfair rules and regulations. Not customer friendly. More of a trap.”

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Posted 2 years ago

“Uber Eats will absolutely STEAL YOUR MONEY. I placed an order, and IMMEDIATELY realized that I had put the wrong delivery instructions. I canceled the order within SECONDS to attempt to reorder. The system cancelled immediately, but STILL CHARGED ME FULL PRICE FOR THE ORDER, claiming that was their policy. ZERO warning that the food would not be delivered AND they would keep the money!!! When I got on with their "support" to get it fixed, their support essentially said, "Oh well, you should be more careful next time. Nothing we can do." I'm currently disputing the charge with my credit card company, but I will NEVER use Uber Eats again, and VERY strongly recommend you don't either.”

UberEATS 1 star review on 23rd June 2024

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Posted 2 years ago

“Worst customer service and support. Also pretty useless with sales. 5 days and not even one order received not to talk about the uber eats paper bags which I was supposed to receive for free at start but they never arrived and support told me to order them and pay . What a joke lol Rubbish company Go with Menulog. Way better”

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Posted 2 years ago

“WHOEVER HUNG UP IN MY HUSBANDS FACE YOUR DISRESPECTFUL ASF! My husband called because we did not receive our order at all and she said we can’t do nothing about it and hung up. Uber eats is trash they don’t give you your money back when you didn’t receive your order and their customer service reps are just as trash!”

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Posted 2 years ago

“Worst experience ever!!! They lie even when they don’t have drivers in the area they won’t inform you. They wait till it’s time for your food delivery to tell you they are delayed due to driver. My food went from 3:05 to 3:45 to 4pm and they won’t refund you because they say it’s in the delivery window. Never use them there are plenty of companies with way better service use GrubHub or Doordash”

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Posted 2 years ago

“This is the worst company, next to DoorDash, to deal with. When you place an order and it’s wrong this company will use every excuse not to refund your money to you. Even if pictures are provided of the food you received or the drink that was missing. Their customer service is rude and nasty and it does not matter if you’re an Uber one member or not. They are greedy and only care about their profits. I cancelled any membership with them and do not intend on dealing with this company anymore. I’d rather deal with Grubhub than deal with the nasty practice's of Uber eats. I would not be surprised if Uber eats and DoorDash are in fact the same companies. They both behave the same way. I am reporting them to BBB.”

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Posted 2 years ago

“I deliver food and buy groceries for uber eats. The company is a scam! They pay us peanuts for our work...how can you accept an order where you are paid only 8$ for 20kms plus delivery?that's ridiculous!! I was happy working with Cornershop untill Uber bought the company and closed it to reduce their competition...Uber eats sucks!! Hell with them!!!”

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Posted 2 years ago

“Absolutely garbage customer service. We placed an order at a wrong Chinese restaurant (the same name, but somehow the one far from us showed up on the top). After one sec I placed an order I immediately noticed the wrong address, so I called the Chinese restaurant (yes, it not even took one min after I placed an order) and let them know I just placed an order and wanted to cancel it. The lady I talked to said “I will talk to the manager and I will call you back.” Waited for 5min or so but I didn’t get a call so I called them again. The same Chinese lady got the phone call and said “Talk to Uber Eats!” Then hanged up. I called the Uber Eats and explained what had just happed, then they told me “I need to pick up. “ What is wrong with those people. Since I called immediately, it was supposed to be easy to fix. The Uber Eats rip you off in this way. No manner or service.”

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Posted 2 years ago

“Woow. what a bunch of thieves & false prophets! after a long writing back&forth with multiple support members where i had explained my case multiple times over & over again, they finally decided to refund me my money. but the money never got transferred back to my account again. so i stopped using their services.”

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Posted 2 years ago

“Thieves!!!!! I was upstairs he waited 7. mins he said stole my food shop 48 pounds worth no refund ..never will I order again sometimes they come early so if you miss them again they take your food they overcharge before you buy in the first place don'take same mistake as me”

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Posted 2 years ago

“i usually do not use uber eats due to the high total costs of an order. today i made exception and order two pizzas (buy 1 get 1 free at 4 @ $29/pizza) from Waldo Cooneys in Chicago. So after I placed the order i noticed that i got for the second pizza. i cancelled it about a minute after i placed the order. they still charged me. i cant get a refund bc they had "started" the order. fuk them i will never use this bitcccch asss app again”

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Posted 2 years ago

“Just horrible. They don't take responsibility for anything. Unreachable and rude. They offered a $5 refund for an order that was totally wrong and then they took it away! Wow!!!”

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Posted 2 years ago

“They said they would give me a $25 credit because my entire order was wrong, never got it! They said I shoulda contacted 48hrs after I had an issue and which I did! Now they saying I can’t get a refund or credit because it’s been more than 48hrs. Mind you I got an email that said I had a 15$ credit but it never was in my account wallet … smhhh”

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Posted 2 years ago

“Consistently late, paying for priority makes no difference. Food is always cold. Don’t use Ubereats”

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Posted 2 years ago

“My food never showed up. They gave me a refund but then 15 minutes after refunding my money they took five dollars out of my account for the delivery driver tip. Never returning.”

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Posted 2 years ago

“Worst experience by ordering today for an order from Indian cave munich. Order never arrived and no response from restaurant and from Uber eats. I called Uber eats several times but they cancelled call. Such a worst experience and pathetic service. Atleast being responsible and reachable will be expected. Will never use the app and few of my friends had the same experience so can never trust food to be on time”

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Posted 2 years ago

“I have never had an issue with getting my food, missing items etc. So the next day I was checking my bank account which I do periodically and noticed I was charged twice. So I disputed it through the app( a waste of time). So I called customer service and was given the runaround, but it eventually got fixed. Then a couple of days later they charged me for my food item minus the tip. Called them back and they claimed they didn't see that charge. So I called my bank to file a claim and within 24 hours it was refunded. Do better Uber eats.”

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Posted 2 years ago

“I placed an order last night to have a pizza delivered. 2 hours and never showed. Called the pizza shop direct and had it delivered. 3 and 1/2 hours later I finally got something to eat. I won't try that again.”

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Posted 2 years ago

“I was happy that I didn't need to travel to pick up the food but I was under the impression that I didn't have to pay a delivery fee if I spent over £15, but not only did I have to pay a delivery fee but I was charged a service fee of just under £3, which was added afterwards. I did not see the additional expenses at the time of placing the order. The app asked if I wanted to tip the driver but if they are charging a 10% service charge, that means I don't have a choice of whether I want to tip the driver. It also means, had I agreed to tip the driver, I would have been charged twice! It was my very first time of using Uber Eats. I knew nothing about the pin number I was supposed to give them and not could I find it! That wasted a lot of time. In the end (after about ten minutes he took a photo of the house number.”

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Posted 2 years ago

UberEATS is rated 1.1 based on 10,878 reviews