UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“They use drivers and guys who just come with the food and just in seconds they take the food that they delivered. I don’t recommend this at all”

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Posted 1 year ago

“I had a terrible experience with Uber Eats. My order was delivered wrong and missing items, and their customer service was completely unprofessional. They refused to issue a proper refund and showed no concern for their customers. It’s frustrating to pay for a service that doesn’t deliver what you ordered and fails to resolve the issue. They need to do better at taking care of their customers. Uber Eats is the worst delivery service I’ve ever used. They consistently deliver wrong or incomplete orders, and their customer service is a joke. When I reported missing items, they refused to issue a refund and showed no accountability for their mistakes. They clearly don’t care about their customers, only their profits. Save your time and money, use a more reliable service that actually values its customers.”

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Posted 1 year ago

“Would like to leave zero stars.Multiple occasions of leaving orders on my doorstep with no contact, so the food goes cold. I don’t have a dog, so I don’t understand why this happens. Most recent order proudly proclaimed that the order was early. Clear instructions “meet me at my door”. No way to leave a Google review, but would welcome the ability to do so. Don’t use this company if you want a reliable deliver service (which I need, due to my disability). If your driver has some disorder that means he/she doesn’t want to meet the customer, maybe you warn me in advance and make arrangements that means my food doesn’t go cold.”

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Posted 1 year ago

“I ordered food from olive garden my food was delivered fully exposed, no closure at all. Anyone could have done anything to the good. Spoke to OG and they say they are no longer supposed to close the bags. This is unacceptable! Please beware of orders being delivered from olive garden, they will be no closure. Food in the garbage and no refund.”

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Posted 1 year ago

“What the hell is this.. From Red Lobster in Concord NC.. It’s hard enough in the world but for me to pay for a meal and get this.. I pray who ever sent this or touch my meal have a blessed life.. cause this was evil.. I’m a single parent who treats myself once a month and this is what I get 8013 Concord Mills Blvd Concord NC Red Lobster either it’s Red Lobster or the guy who brought it to my door.. And they wouldn’t allow me to upload the meal or the pic of who brought this to me..”

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Posted 1 year ago

“I ordered dinner last night off of Uber eats and we only received HALF of the meal. When I contacted customer support, they said they could not refund the purchase because “the delivery matched the order.” They are thieves, and I will NEVER use UE again.”

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Posted 1 year ago

“I have had drivers not deliver my whole order and have had missing items…….that I paid for……..they say they’re “reviewing” the details then tell you they won’t be refunding you for what you’ve paid for. I’m canceling my UberOne membership and I’m done with this app. I’ll be spreading the word aggressively on this matter.”

Helpful Report

Posted 1 year ago

“Uber eats is the worst!!! They refuse to give you credit and think that their apology will suffice. I will never use that service again.”

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Posted 1 year ago

“They don't stand by their deliveries. Had someone not deliver what I paid $100 for and then told me they took a photo (without showing me the photo). Use at your own risk.”

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Posted 1 year ago

“I order food that was never delivered. They did not want to give me a refund. They also tried to make it seem like it was my fault. Uber Eats is a scam they do not care about their customers they make that very clear. I will never use their services again.”

Helpful Report

Posted 1 year ago

“Ridiculous. Ordered to wrong address by error and contacted the Uber chat option to cancel 2 minutes after order was placed. The Clowns charged me $70 (full price of my order) to "compensate the restaurant". Must be nice to get paid for food that was never prepared and delivered.”

Helpful Report

Posted 1 year ago

“Bunch of scammers. i ordered food from a restaurant that didnt turn up. when i contacted the restaurant i found that it was a new business and that the restaurant was no longer there. customer support on Uber Eats refused to cancel the order and then when i was charged refused to refund me. i was a loyal user spending alot of money with uber and now will be taking my account offline and also closing my company accounts too. They do not car about customer service and they are stealing your money. I cannot believe that you allow a company to accept deliveries that are no longer in business. This has left a truly sour taste in my mouth with a refusal you are willing to lose a customer? such a shame . I ordered in good faith to only find out that the restaurant is no longer there and you wont investigate. this can happen to others i urge you to boycott and uninstall the app.”

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Posted 1 year ago

“I placed an order today, November 17tgand canceled within ONE MINUTE and I was charged $29.80. $42.13 was the total amount of the order inclusive of everything and was charged $29.80 for inconvenience. SERIOUSLY? It’s a rip-off!”

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Posted 1 year ago

“Zero stars and never again”

UberEATS 1 star review on 18th November 2024

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Posted 1 year ago

“Spaghetti and meatballs weee delivered with the contents upside down The sauce spilled out of the container sealing the bag it was in and leaked all over my floor plus I had reduced sauce in my meal. Delivery guys should have at least smelled something was wrong Done with delivery no pots and pans to clean up but I had to mop my floor!”

Helpful Report

Posted 1 year ago

“My store I ordered from didn't pack all my food left 2 orders out I called the store personally and they omitted if was there error to have uber eats refund you, I contacted ubereats customer service and they still denied my refund even knowing it was the store error, now I have to go through my bank.”

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Posted 1 year ago

“I recently had a very disappointing experience with Uber Eats. I placed my first order for about $53 but quickly realized I needed to make changes, so I canceled it within five seconds and placed a new order for roughly the same amount. Despite the immediate cancellation, Uber refused to refund me for the original order, offering numerous excuses instead. In the end, what should have been a simple meal ended up costing over $100. Very poor service and an extremely frustrating experience.”

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Posted 1 year ago

“They don’t screen their delivery drivers. Filthy car interiors …. It’s pretty disgusting”

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Posted 1 year ago

“Your delivery time is what is going wrong and what continues to go wrong obviously how can you take an hour to an hour and 20 minutes to deliver a food order from 1.5 Mi away what do you want to f****** bicycle”

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Posted 1 year ago

“Uber Eats stole my money. My order has been neither delivered nor refunded. Communications are very difficult.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews