UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,466 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,466 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hate the fact that we as drivers the good ones has to be Crapped on customers shouldn't have a option to change tip gas isn't cheap I'm young I have three kids to take care of.. this how I survive it's not far specially when I spend a hour an 25 minutes shopping for customers items an take it to them on the forth or 5th floor”

UberEATS 1 star review on 7th October 2024

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Posted 1 year ago

“Customer service is absolutely worst”

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Posted 1 year ago

“Terrible. They never have drivers and will just say “preparing order for an hour and half until they get one” Food arrives and it soggy and cold”

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Posted 1 year ago

“This is the 3rd time ordering from UberEats and there is a major problem AND they make zero efforts to correct mistakes on behalf of their drives. I hate this service. It took an hour to get a milkshake and grilled cheese and it was melted upon arrival with no refund offered.”

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Posted 1 year ago

“UberEATS didn't provide me with a PIN to give the delivery driver. He hemmed and hawed over leaving the food. Just a terrible response from their customer service. This is not an example on how to run a business. They wouldn't provide me with any compensation for their gross incompetence.”

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Posted 1 year ago

“My family and I ordered almost $200 worth of food, decided to cancel the order and just go to the restaurant and get it ourselves…they wouldn’t accept the cancellation saying the kitchen had already started the order…I happen to be the kitchen manager at said restaurant and know for a fact my staff had not started the order, so, I paid $192 through Uber and $114 at the restaurant My son was speaking with someone through the app and when my son mentioned I was the kitchen manager, the person shut down the conversation…so I spent over $300 on food all together, because Uber refused to refund my money..will never use Uber eats again…shit customer service”

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Posted 1 year ago

“Horrible, Taking all the money from drivers and even messed up with my order. You guys broom to hell.”

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Posted 1 year ago

“I went to make order it was a buy one get one the price $16.95 never hit the order button and now I’m getting the order and it is $35.00. And to top it off I couldn’t cancel my order which I tried to do instantly within a second if supposed order that I never confirmed. What a scam”

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Posted 1 year ago

“I've been trying for 2 days to resolve an issue with uber eats with NO SUCCESS customer service is very uninformed and will tell you anything. I've called at least 10 times and haven't heard from anyone VERY UNPROFESSIONAL Will never advise anyone to use”

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Posted 1 year ago

“Extremely bad service.. they make no effort to resolve your issues.. Just scripted messaged sent over and over again.. I have been charged twice for an order that was never delivered.. absolutely disgusting..”

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Posted 1 year ago

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Posted 1 year ago

“I keep getting 'Sorry to hear...' response instead of a solution. I have sent multiple emails and messages on the app and nothing has been done. My messages on the Facebook page keeps getting deleted. Friday, 4 / 10/ 2024, was the second time I did not receive my order. I messaged the driver, who read my messages but did nor respond. I tried phoning the driver and my call was not accepted. Then shortly after he had the audacity to mark my order as delivered and Uber Eats refuses to sort it out and refund me. My order was from Shawarma and Grill Gape Town, Long Street. This is unethical and theft. Details of the driver in image.”

UberEATS 1 star review on 6th October 2024

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Posted 1 year ago

“Absolutely ridiculous how long my food took, original time was suppose to be 30 minutes and it ended up being 2 hours later, I did not say anything to drive about it but he said an employee at Wawa told him my food had been sitting there for awhile and the driver said to me ‘sorry if it’s cold’”

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Posted 1 year ago

“The drivers dont show up with your orders and you cant get refunded of your money especially if it is an big order I will never use them again”

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Posted 1 year ago

“No their drivers won’t deliver the food. Today the Chinese restaurant I ordered from had to call Uber personally because they had multiple drivers show up to pick up the same order she called to cancel order. The restaurant ended up delivering themselves. As a customer you have no way of directly contacting Uber eats and speaking to someone”

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Posted 1 year ago

“Deliver driver ran away with my food and uber support refuse to accept it. I had to reorder the same order to eat that night. Uber eats still taking driver's side even though they have clear evidence that the driver is a cheater. Be very careful when you give money to this app.”

UberEATS 1 star review on 5th October 2024

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Posted 1 year ago

“I was previously charged for alcohol that I never received but they just refunded me.”

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Posted 1 year ago

“NASTY company! Danger! I ordered dinner for 5 people, it came early and the driver never called to tell me that he was there earlier. I went outside as soon as I saw he was there and my food was gone. He had and just left it outside on a Lisbon street. Uber flatly refused to refund my costs. I was fully robbed twice in just one experience. Find another way to order food. I promise you that you won't be sorry.”

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Posted 1 year ago

“I had used this app many times in the last few months, with varied results. Today, a vendor charged me for 4 of an item, but only provided me one of them. When I went on the app to report the issue, I got some wise advice from the rep who told me I needed to wait up to ten days for a refund to show up at my financial institution. I deleted the app immediately and am sorry I ever heard of them. Goodbye to my money!”

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Posted 1 year ago

“First time to use . Difficult trying to verify account details with Facebook ...I don't have a credit or debit card.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,466 reviews