UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Excellent service, very pleasant delivery driver”

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Posted 1 year ago

“Everything about the app and service is terrible”

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Posted 1 year ago

“Uber eats made an authorized transaction on my account, taking a lots of money. I don't even know what the transaction was for.”

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Posted 1 year ago

“Placed over $100 order and food never arrived. Decided to try again later in the day and they gave me the wrong food- the entire order was wrong! I use uber a lot right now because I’m a cancer patient but I’ve had it with this! Pickup the order, check it before you leave, and deliver it. This isn’t hard! Very frustrated! Im done. Looking for a better option because this is becoming more commonplace. I need reliability! I pay for the monthly fee too and for what? You charge me extra fees on top of it anyways! Way over this mess.”

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Posted 1 year ago

“I don’t know what is wrong with Uber eats but it’s not like it used to be. I had to order I placed and I by accidentally canceled it, but I was still charged reminder I by accidentally canceled it so I just wanted to re-order but noticed I was still charged so I called Uber eats and explained to them what happened and they told me there’s absolutely nothing they can do and that I was gonna be charged even if I didn’t get my food that is stealing you guys are not providing your services to me but taking all my money and this has happened like the fourth time now And so many times where I get the wrong order and reach out to them and they basically tell me there’s nothing they can do if this is not stealing I don’t know what is.”

UberEATS 1 star review on 8th December 2024

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Posted 1 year ago

“Absolutely ridiculous annoying company. The food was delivered cold. We called to complain and they put us on hold for over an hour and still no one came on. Not to sure what type of customer service they have but it's a joke. All they said at least the food was delivered. Note... The restaurant is 5 min away and they had to do other stops that took over an hour..”

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Posted 1 year ago

“Uber Eats Support...you don't Support at all. Inreport that half the chips were missing and the cold drink from Burger King was half a cup and I have pictures. There seems to be absolutely no Support or concern that I have paid for food and did not receive what I paid for. Absolutely disgusting!!!”

UberEATS 1 star review on 7th December 2024

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Posted 1 year ago

“This is disgusting place to eat! Found a roach in their orange chicken”

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Posted 1 year ago

“They don’t even deserve a one star because I canceled my order and they stole my money refusing to refund me don’t ever use uber eats people”

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Posted 1 year ago

“Food was waiting at restaurant for over an hour, because of uber complained and just said no refund or compensation! WHAT A WASTE OF LIFE THEY ARE”

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Posted 1 year ago

“Horrible service. Guy didn't deliver my meal. Texted and called the number they gave for him. No response. Called the 800 number for UberEats. They said they couldn't do anything. No reimbursement. No consequences for the delivery guy. Really unethical.”

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Posted 1 year ago

“They pickup food then take another order and drive around the city for 20-30 min. Food arrives cold. Direct it is 6-7 min drive. Going back to picking up my own food.”

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Posted 1 year ago

“Was told 4 times my order wasn’t picked handled, support is AI, no human contact, was told I’d be charged for an order that wasn’t in hand by any of the drivers, contacted local news and plan to proceed with a refund don’t care how long it takes but it’ll get my point across this company sucks”

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Posted 1 year ago

“Too many damn errors with delivery! Wrong delivery drop offs after providing correct address. Delivery Drivers not who they suppose to be! Delivery Drivers with Major attitudes. 1.3/10”

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Posted 1 year ago

“I’m sorry but them keeping my whole $50 after I cancelled an order cause the place was over a 30 minute drive from me ( I meant to place it at the closer location) and then arguing with me on the voice message about it is absolutely ridiculous, I get not a full refund but not even a partial one, just an awful way to run business overall”

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Posted 1 year ago

“HORRIBLE! Before checking out, my price was $65. After checking out, it flipped to $98. My card was charged $83- WHAT IS GOING ON!?!? Seems shady, and 100% not worth it.”

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Posted 1 year ago

“No pediremos más hamburguesas a Circo Playa San Juan. El servicio de Uber eats es pésimo. Llegan tarde, retraso, retraso, retraso...todo frío. Pobres consumidores. La logística un auténtico desastre. Y además no contestan a ningún teléfono. Eviten Uber eats”

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Posted 1 year ago

“Can't believe you can't give zero stars. Ordered a fast food meal from a local restaurant thru Uber Eats. After ordering I noticed my driver was a person on a bicycle - not a car. It's 30 degrees outside and they gave my meal to someone on a bike with multiple stops. Guess how warm and fresh my lunch was 90 minutes later. Are they for real? When did they start using bicycles? Lesson learned.”

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Posted 1 year ago

“I ordered from uber eats and they delivered to the wrong house, i did not receive my order and was still charged. They refuse to give a refund. I don’t understand how i can still be charged for something they didnt deliver. There’s a photo of the food and a door that isn’t my house. All i got was somethjng that looked like a automated message to say they can’t refund but you can go a head a give a rating to the driver and restaurant”

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Posted 1 year ago

“Be careful with this scamming company! I ordered a few things from Waitrosse and one of the items was clearly on sale. Only after placing an order I noticed that I was charged full price. Customer service was absolutely useless, taking no responsibility and not willing to provide the refund for the difference. I cancelled UberOne membership and wont be using them again.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,456 reviews