UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service ever! I ordered food for workplace but I was not there - I was driving when Uber called and asked me to answer a questionnaire about the service. I said I am not available. Uber then cancelled my order (this call was made at 11:50 am, my food was supposed to be delivered at noon). I asked them not to, but he won't listen. He cancelled my order and hang up. WTF??? I had to stop on the road and re-ordered through DoorDash, who delivered about 15 minutes.”

Helpful Report

Posted 1 year ago

“I ordered a pizza from Donatos Pizza I ordered it on your app first of all the guy who delivered it couldn't speak or read English so there was a language barrier there but he had texted me when he was on his way to deliver it that my pizza has spilled all over which to me means it touched services That it shouldn't have touched which meant also he had to pick it up with his hands therefore I didn't want the pizza anymore and I asked him what he was going to do about that was he going to return to the pizza place and get me a fresh pizza or what because of the language barrier he would not answer me back So when he got here he went to the wrong apartment first he said in his translator app said he's at my door now which I'm standing in the hallway and he's not at my door so he was at the wrong door anyway which again made my pizza even more later So when he got there he showed up with the box in hand that was open it wasn't shut and when I opened the box lid the pizza was all disheveled like it had been knocked around and knocked on the floor picked up and put back in but not put in the way it was put in the first time So again with the language barrier I was trying to ask him what is he going to do and he kept saying don't know English don't know English so there was a language barrier so I canceled it when he was at my door so you guys still charged me $27 for a item I canceled because the driver knocked it on the floor and couldn't understand English as it was he left with the pizza in hand and you people tried to tell me that I canceled the order before the pizza even left the restaurant That's a lie and believe me when you read this you're going to see this all over everywhere I can put it on how I was treated at your customer service They don't listen to a word you say they have a script they have to follow and it's the same script that every single person that has a complaint gets and I'm going to make it so that nobody wants to order from Uber eats ever again and if I gave it one star I wish you would have had zero stars cuz I would have done zero stars That's how serious I am I'm going to ruin Uber eats somehow someway cuz you guys rip a lot of people off I'm also trying to get all these people that are angry with you to file a class action suit against Uber eats let's see how far that goes I can't believe this but I believe that Uber eats expected me to accept that pizza and be happy with it I wouldn't order from there ever again”

UberEATS 1 star review on 12th December 2024

Helpful Report

Posted 1 year ago

“Ordered $38 in food that never arrived. Driver marked it delivered but it never was. App said I would need to provide a 4 digit PIN to confirm delivery. I never provided pin as driver never came to door. Support said I am not eligible for a refund since driver marked it delivered and they claim they tried contacting me. They never did.”

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Posted 1 year ago

“Driver never arrived at the given address. When I tried to phone him he claims to not be able to find us. He had the correct Google location.”

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Posted 1 year ago

“ordered food and not get food on my place and delivered some other place and When I talk with Uber HD they said we will not get refund.”

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Posted 1 year ago

“This was by far the worst experience I have had. My order was placed at 8:25 and at 10 pm and two drivers later still no order. The restaurant has now closed and if I cancel the order i will still be charged $27.99. Customer service absolutely no help at all.”

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Posted 1 year ago

“Horrible customer service. Horrible delivery service”

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Posted 1 year ago

“Uber Eats refused to refund a delivery I never received. Uber Eats also refused a refund from Qdoba that was completely wrong. Uber Eats refuses to refund you when your food is lost, stolen, or damaged. I will never ever use this app again.”

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Posted 1 year ago

“Customer service very bad Trash lazy staff”

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Posted 1 year ago

“They charged me for membership again without my consent. Do not let me remove my card from account or emd my membership. Then they dont have the option to contact customer service as they mentioned everywhere online. There is no option to reach out to them. At last i found one contact and they said the number has been changed and disconnected the call...Fraud company...even if you end the membership they charge you again n again after sometime by reactivating it automatically”

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Posted 1 year ago

“Ordered food… only for the delivery time to change from 15 minutes to an hour! Why would I want food you made over an hour ago?! Uber refused to refund me because the restaurant accepted the order, only for Uber to say there’s no drivers. Why not tell me that before I order!? Representative told me they “took my feedback.” SMH”

Helpful Report

Posted 1 year ago

“I recently placed an order through UberEats, but after discovering the lengthy delivery time, I immediately canceled the order. However, despite not having the food prepared or dispatched, I was not reimbursed for the canceled order. I reached out to the restaurant, who confirmed that the order was not processed, and they did not receive any payment. It appears that UberEats failed to refund me for a service that was not provided, which I believe is a violation of consumer rights.”

Helpful Report

Posted 1 year ago

“Driver was called twice hanging up on me after being rude and spoke little English. When contacting support they said there was nothing they can do since the driver location was in my apartment complex. Will never be using them again”

UberEATS 1 star review on 11th December 2024

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Posted 1 year ago

“Worst customer support ever!”

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Posted 1 year ago

“I have to place an order before it tells me there is no driver in the area. Why can’t it tell me that before I go through the trouble of placing the order.”

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Posted 1 year ago

“(Gladiator II, Game of UberEATS CUST'OMER SERV;ICE 8O5 41O- 56OO PHONE NUMBER Thrones and Troy to name a few), but beyond its honey-hued streets lies restaurants, bars and hotels waiting to be explored. Find out more about why we love Malta, or start planning your trip with this guide to Valletta’s best restaurants.”

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Posted 1 year ago

“Corrupt!! Don't waste your time or money. There's always an issue with the delivery, and you'll never ever get a refund for the mistakes and headaches they cause you”

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Posted 1 year ago

“Horrible company and Terrible company, they take all your money for no reason and very bad customer service. Skip the dishes is way better. Do not waste your time on Uber eats”

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Posted 1 year ago

“Please avoid Ubereats at all costs. Their drivers are thrives and they allow it. I placed an order for 3 combos and 2 were missing upon delivery. The driver, Roberto wouldn’t answer the phone and Ubereats is giving me the run around about my refund! I will be contacting my bank first thing in the morning to make them aware of Ubereats deceptive practices and disputing the charge as soon as the charge is no longer pending and posts! Then I will be deleting the app and not using Uber for food delivery or rides! What a horrible company!!”

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Posted 1 year ago

“Food was short did not receive all driver acted like he didn't understand didn't want to go back n get, customer support was not supportive at all 2 reps were really rude n unprofessional will not be using Uber eats again so upsetting”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,456 reviews