UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“UBER EATS REFUSING REFUND! THEY ARE STEALING MONEY”

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Posted 1 year ago

“Don’t order from here really bad company and costumer service they will rob your money with no hesitation specially if you cancel an order, their polices definitely need to be readjusted and it sucks that there’s nothing you can do about it to get your money back. You’re better off getting the food yourself.”

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Posted 1 year ago

“overcharged me and charged me twice. mo customer support. Be ware”

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Posted 1 year ago

“I placed and order yesterday through uber eats and after waiting for 2 hours my order was shown as “delivered” with a photo of my food on the drivers seat. I have a ring camera and my food was never delivered or even attempted to be delivered. After chatting with many representatives they deemed my order as non refundable and I was charged twice! One charge was refunded and the other they refused to refund although their driver stole my food. After repeatedly asking for a manager they refused. This company is a scam and will steal your money. $40 wasted and no food delivered. Use skip the dishes as I’ll be doing from here on out. It awful that they can even operate with such disgusting morals.”

UberEATS 1 star review on 16th December 2024

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Posted 1 year ago

“I ordered from Taco Bell and I did not recieve an item I contacted customer service and a lady named Anjali did not help me. And I. Was never compensated for my item that was missing . Terrible service never again.”

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Posted 1 year ago

“We want to simply Edit/Amend/Update our Delivery address on UberEATS // However...Travis Kalanick Co-founder of Uber and current CEO Dara Khosrowshahi make this Impossible...Help?”

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Posted 1 year ago

“The quality of the grocery delivery items are so bad, that I am glad, I am getting out of the subscription. Blue chef Ihave heard is better.”

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Posted 1 year ago

“This company deserves a to be sued for how they steal from customers. I received food that was obviously left out for a long time, it made me puke. I informed uber eats and they continue to say they can’t refund for this food that could’ve killed me if I ate it. This isn’t the first time I’ve encountered poor customer service. If you have any missing items they will still charge you for it. DO NOT waste you time supporting this company. I am waiting for them to be sued because they truly deserve it for this robbery.”

UberEATS 1 star review on 15th December 2024

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Posted 1 year ago

“My food was ice cold”

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Posted 1 year ago

“Miss a part of my order and on refonde me a 19$ for a meal over 20$ … And can not do nothing about it because the customer service stay silent and don’t help me with my concern”

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Posted 1 year ago

“They absolutely suck!! So tired of inability to get any customer service when things wrong. Things go wrong to much!! Scammers that charged me 60.00 then I got wrong item. They refunded me 20.00 n my bill became 80.00. I'm so angry and guess I shouldn't have complained. It's only thing you can do. Otherwise they're useless!!!!”

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Posted 1 year ago

“I ordered a gift card and accidentally typed the wrong email address by one letter. I reached out to Uber Eats and I was told there was no refunds allowed, even for honest mistakes. Very disappointed. Such a bad and dishonest policy. I guess Uber Eats never makes mistakes???”

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Posted 1 year ago

“I recieved only half my order with no way to eat it as all the utensils were in the other bag. The driver said they would go get the rest of the order but said the store would not give it to him. I went to the store to get it and they said that didn't happen and he never went back. I contacted support and they gave an auto reply that says we can't help you”

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Posted 1 year ago

“Recieved a meal with a hair baked into the breading of the chicken balls. Uber eats determined (after sending a picture as proof) that the quality of the food wasn't compromised. Then wouldn't respond to messages other than the same scripted response. Absolutely disgusting customer service and policy around foreign objects in food. Have since deleted the app and will never use again.”

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Posted 1 year ago

“If I could ZERO I would. Placed and order on 12/12, did not receive an item. Filed same day. Called about it. Lady claimed was not eligible and could not say why. Kept saying I'm sorry which is the worst thing you can say to me when you've done nothing. Couldn't even get me a manager or supervisor. Never ever use them even if there r discounts.”

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Posted 1 year ago

“Had to give a star to review, don't deserve a star. I ordered through my instacart account. The order was delivered, but not to my house! They say they can't refund because they can't confirm it wasn't delivered!! Do NOT use them at all! I will be trying to have the charge disputed on my card, hopefully that will work. They sent the email saying they can't refund and it had a reply button. Tried that then got an email saying that my email wasn't the one I originally used, bull. They're playing games with me.”

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Posted 1 year ago

“HIGHLY UNPROFESSIONAL, WILL NOT REFUND YOU OVER WRONG ORDERS AND TRIES TO TELL YOU WHAT YOUR ORDER IS!! DO NOT ORDER FROM THEM GO SKIP!!”

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Posted 1 year ago

“I will just let you know that Uber Eats is absolutely terrible. I wouldn’t even rate them a one star. They delivered my Pizza pie with a missing slice 2 hours later!”

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Posted 1 year ago

“Twice now orders were made wrong. They asked for pictures of the errors that I gladly provided. And the last order was delivered to the wrong house, clearly seen in the delivery photo. When I contacted Uber Eats I was informed that they can't do anything to compensate. "The system is locked". The order was wrong and that is the restaurants fault, You have to take it up with them. And the delivery to the neighbors house (clearly seen in the delivery picture) is acceptable by Uber Eats. "The driver will be notified" No compensation is offered for either mistake. This company doesn't care because there are plenty of other customers. Going back to picking up my own food and canceling my Uber One account. They use to be a great service that I gladly payed the fees for. Now they are sinking in the customer service department. Order at your own risk or if you don't mind the wrong items or delivered to the wrong house.”

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Posted 1 year ago

“Not even one star. Can’t be trusted.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,456 reviews