UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,456 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seriously the worst business to exist! Worst customer service I’ve ever experienced. Absolutely worthless staff and harass you at that.”

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Posted 1 year ago

“Horrible customer service!! I scheduled a group order to be delivered for a business lunch days in advance. About half an hour before the meal was supposed to arrive I received an email that the order was cancelled. I quickly placed another order from another restaurant. For some reason I decided to call the restaurant that I had originally placed the UberEats order with. The owner advised me that they are not yet set up to take orders from UberEats, and they are waiting for approval. So, UberEats allowed me to schedule an order for a restaurant that they do not support. I reached out to customer service and explained my frustration. The customer service agent proceeded to blame the restaurant. I explained that it was not the restaurant that was the issue but rather UberEats. She offered me a $15 credit in my Uber Wallet. I confirmed that it was deposited and at that time I noticed that the $50 that I had in my Uber wallet was missing. When I asked about it she told me that it was used for the second order I had placed today. I explained the whole order was supposed to be charged to my work profile, not my personal wallet. At this point she transfered me to someone else. The next person- Debbie was extremely rude and told me repeatedly I did something wrong. I explained again that all I wanted was for my funds returned to my wallet and the charge applied to my business profile (as a note the difference was charged to my work profile to begin with). She proceeded to tell me that they could not charge my work profile and could only charge my personal Credit card.. none of what she was saying made sense and when I questioned it she disconnected the chat! I went back in and attempted to speak with someone again, I even requested a manager and was told I was already connected to the highest line of support. Again, I was blamed for the issue and essentially told nothing they would do about it. Once again when he didn't want to answer the questions I asked, he disconnected and transferred me to Uber for Business! As you can guess they were not able to assist. I am not a business client I just have access to a business profile from my employer. I understand that mistakes happen and that customer service is not any easy job, but I have never dealt with such a level of ignorance and incompetence. Fortunately there are many more delivery services available. I for one don't have time to deal with lazy, rude individuals. 1 star is too generous!”

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Posted 1 year ago

“I agree with all the other reviews that say stay away! This company is clearly robbing people with their prices but god forbid something is missing or wrong with your order. Just take it as a loss… I ordered from Wendy’s almost a week ago and complained that I was missing items. Sent images and a detailed message. A week later I’m getting messages from the online AI support asking me to send pictures, here’s the kicker not only do they not provide instructions, when you ask how, they just repeat the same message to upload the image. This company is a rip off and as long as we keep supporting them, they will just keep screwing us.”

UberEATS 1 star review on 10th December 2024

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Posted 1 year ago

“I have had such a awful experience with the customer service not only did they put me on hold for three hours for my order that I didn’t receive and asked for a refund, but they kept hanging up on me I will never be using this app again!”

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Posted 1 year ago

“This company is awful. They don't care if your food is bad. They don't care if you get the wrong food. Bottom line... they don't care to do the right thing”

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Posted 1 year ago

“Ordered a lrg cheese pizza and 20 wings from Mikes Pizza’s (in Peoria, Az) website directly not knowing the order was going through Uber Eats since I was ordering directly from their website. An order status showed up from Uber and soon it was out for delivery and when the driver was here to meet him at my door. After twenty more minutes of waiting I called Mikes and was told it’s not their problem and to contact Uber Eats and was hung up on! So I contacted Uber Eats and was told since I didn’t order through their app that they could not do anything about it! Now I’m out $76 for $35 of food with no recourse unless my bank reverses the charge. I called back to Mikes to explain what Uber said and was told again that it was not their problem even though they link their order system through Uber! Hung up on again! Stay away from this place, they have no business ethics and could care less if customers are getting ripped off!!”

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Posted 1 year ago

“Ordered a pizza through Uber Eats here in Springdale, Arkansas and watched the estimated delivery time. I continued watching out my door's peephole, but was continuing to do housework at the time. Didn't get a doorbell or a knock. I finally opened the door and found a cold pizza sitting in front of my door from a driver named Elena. I will NEVER use Uber Eats again.”

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Posted 1 year ago

“trashhhhhhh”

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Posted 1 year ago

“Hello, I just had the worst incident with Uber Eats today. I was in my room and suddenly heard a noise in the next room. Sounded like an unfamiliar man’s voice and I opened the door. An Uber Eats delivery driver was in front of the bedroom door right outside the lounge inside my house. I was scared and shocked to death. I kept asking him who he is and why is he inside and he wouldn’t talk. He just went out. He had gotten himself in through the main door. I am still in shock after the incident. I followed him once I took in the situation to outside the flat. When I went out, he was sneaking around being all creepy. I took a video of him that instant and he kept apologising in a different language. He said his name was Muhammed which was nothing related to the profile details mentioned in the Uber Eats account. The order was placed from a friend’s account to my home. She tried calling the account when the driver was late and went out to look for the person. The one who picked up was a woman and the account details does not match with the name the guy mentioned. It was a fake guy delivering the food using someone else’s account. Does Uber Eats get the gravity of the situation? What if I was attacked? I am still numb thinking about it. It was a horrific experience. I cannot believe that Uber does not have checks to even make sure that the drivers they employee are fake or not. I was too stunned to speak. I still am.”

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Posted 1 year ago

“A venipuncture is useful as it UberEATS CUST'OmER SERVICE +1 8O5 41O 56OO'''PHONE NUMBE'R is a minimally invasive way to obtain cells and extracellular fluid (plasma) from the body for analysis. Blood flows throughout the body, acting as a medium that provides oxygen and nutrients to tissues and carries waste products back to the excretory systems for disposal.”

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Posted 1 year ago

“I am warning everyone to avoid Uber Eats. It is full of false promotions. They let businesses like Fresh Slice, etc fool people by ads like buy one, get the second one for free. And when you realize that’s been a scam and cancel in less than 2-5 minutes, they charge you almost the full amount. Not reliable at all. Call the restaurant if it has delivery, otherwise, do not order. I was so embarrassed in front of a group of students the other day. I wish I had read all these negative reviews before I used this horrible app.”

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Posted 1 year ago

“It is fraud to it’s finest Charge me for order they directed to place 1.5 hours away from me. Canceled order 1 minute after placed. They still charge me! Be aware your order can be diverted to middle of nowhere and you still be charged!!! Or better choice is stay away and use different delivery service”

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Posted 1 year ago

“Horrible service experience with my children food and when I told customer service they took over a day to respond asking for damage food when I gave them what I had and the food was already thrown out! They DID NOT HELP…THEY WERE NOT CARE ABOUT THE CUSTOMER! I will be closing my account”

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Posted 1 year ago

“They took the money and never delivered it ...”

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Posted 1 year ago

“Issued me a refund then an hour later took half back for no reason. Shady business”

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Posted 1 year ago

“Claiming a box of wine is prepared food is a lie .... and as I presented on date ID , to have it come up as expired, and not have your driver call in , but leave with my property, is theft .”

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Posted 1 year ago

“The worst of all the delivery services. Don’t bother with this service. The last 2 times in a row when I have had a group of people over my order hasnt shown up. This most recent time we paid the extra for priority order and it went 30 minutes beyond the “latest” time before the order was cancelled by them. We called the restaurant and they said it was picked up an hour ago, we called the driver and he claimed the restaurant told him to come back in 30 minutes (after the latest delivery time listed), when he finally went back the food wasn’t there surprise surprise, so we waited for 1.5 hours to end up with a cancelled order and when I contacted support they read it and just closed the ticket without even apologizing or doing anything. Worst customer service ever.”

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Posted 1 year ago

“The Uber Eats app sucks as much as their online only support does. After placing an order, I immediately noticed it had the wrong address and delivery instructions. The app wouldn't let correct anything so I canceled the order and was charged for the food. I was told that the merchant had accepted the order and was preparing it so my refund request was denied. I did not expect this poor customer service from Uber Eats and will never use their app again, There are far superior delivery apps available.”

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Posted 1 year ago

“The worst app! Never use never order anything from Uber eats! I don’t trust them anymore! I they didn’t solved my problem IM VERY DISAPPOINTED”

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Posted 1 year ago

“Worst to the core,being a uber one member is a Joke...they charge you regardless and you get in correct orders but as a uberone member you can't report back..”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,456 reviews