UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,471 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,471 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Do not bother with chat. Most of them cannot understand english or do not read what you type. After two hours , my order was never received. After a whole lot of effort , I was promised a full refund. Never received it and they wiped the order off of my app so now when I try to communicate about it they don't see it so there's no resolution. SCAM! I have proof of the charge and proof through the restaurant of the order. I will get a refund but I will never use uber eats again.”

Helpful Report

Posted 1 year ago

“I placed the order and I cancelled the order same time bc of late etc delivary time. They charged me for no reason. I tried to work two different customer service. They did not help me at all. I don’t recommend anyone to order food from them. Worst company”

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Posted 1 year ago

“2nd time I've ordered something and the food says delivered and never shows up. 2nd time I have to wait 10 days for the money back. I will never use them again. They do no due diligence with their employees. It's a joke.”

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Posted 1 year ago

“Every single order is messed up. Every order has a missing item. If they don’t fix this I will not be able to use them any more. Find a system that keeps drivers from stealing food. How do you even stay in business?”

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Posted 1 year ago

“I canceled my order literally the second after I placed it bc I ordered wrong thing yes I should have paid attention but dude I was never warned or told about the cancellation fee but I had a 31$ order and was charged 17$ for cancellation that’s completely a scam customer service was nothing but useless acted like it was normal and my fault all around crappy service but Uber eats has the best deals for discounts on anything being delivered only reason I like to use them”

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Posted 1 year ago

“Uber eat is a scam, nothing compared to DoorDash, I placed a pick up and when I arrived to pick up my food , Chipotle didn’t even have what I ordered, it’s no way for me to know that when I ordered the food and ordered paid for it the restaurant won’t have it. So I canceled my order at Chipotle when I arrived they told they didn’t have any more chips and guacamole, Uber eat keep my money. I don’t think this right. I give DoorDash 10 stars above Uber Eat. Anytime there was issue with my DoorDash order they always refunded me or credit my account. I advise no one to use Uber Eat ..”

UberEATS 1 star review on 4th August 2024

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Posted 1 year ago

“Customer service is really bad my Uber membership gonna renew I told 1 day before that I don’t wanna renew then also they charged me”

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Posted 1 year ago

“Thieves !!!! They charge u canceletion fees when a restaurant can’t fulfill n order in a timely manner, will never use this bogus thief app again America this people are thieves , horrible way of conducting business to the public they steal with their ridiculous fees”

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Posted 1 year ago

“Uber drivers take the orders and don't deliver them. They are essentially thieves and Ubers response is to give you a credit, rather than FIRE the drivers. How many times have my orders been taken by drivers who claim to have had a problem with delivery. Don't have this issues with Door Dash so I think I will stop using Uber together.”

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Posted 1 year ago

“We ordered in Las Vegas for seafood it was a 200.00 order and the restaurant says that they don’t participate in any delivery service. Uber eats refuses to refund my money. We filed a police report with Clark County Police.”

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Posted 1 year ago

“They delivered unsafe food and I have tried for 6 days to get the refund they promised to no avail. I would never recommend using them again. They lie and ignore the problem”

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Posted 1 year ago

“When ordering groceries they kept getting the wrong items and would not refund the difference between what I asked for and what they sent..so they stole from me and did not wanted to deal with it. There was knowbody I could talk to. They suck.”

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Posted 1 year ago

“Absolutely awful service for the second time! Food was never delivered but itbsaid that it was! Customer service was no help and didn't speak English!”

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Posted 1 year ago

“The worst delivery service I've ever been unfortunately to use there is absolutely no help with your food order , no tracking where your order is, I will never use these again an absolute disgrace”

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Posted 1 year ago

“I only got one meal paid for 2 showed my record and the driver called to say I only had one meal they want make it right”

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Posted 1 year ago

“Always check your bank statements with Uber Eats‼️‼️‼️ They are scammers👎🚫. They charge you for unauthorized transactions for services they never provided, and their customer service is like dealing with robots they do not help to resolve the issue. My experience has been incredibly frustrating and disappointing😡👎👎👎👎👎”

Helpful Report

Posted 1 year ago

“Driver did not bring the full order and lied, saying that he was not given the order. I order from this restaurant, all the time, and the lady I spoke to said that "the driver was in a hurry and did not wait for the complete order". How do they get away with this? Driver took my tip money and lied straight to my face! I want a refund, as well as my tip money back. Uber Cash? NO THANKS!”

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Posted 1 year ago

“Why would I pay extra to have food shipped to my curb? No, I'm paying descent wages for people at this point to try to tell me meet me at the curb. No. Recent my last tip, I could've spent less lending my car to my roommate. Now I will just have to go back to restaurants because of lack of service.”

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Posted 1 year ago

“I’m done with UberEATS. My last 3 orders have been delayed 45+ mins from the estimated delivery time. Their drivers aren’t reliable and difficult to get in contact with. Tonight’s driver was in the same spot for over 30 minutes and my delivery time kept getting pushed. I tried getting in touch with him multiple times, and found out he didn’t speak any English. How and why would you hire someone who doesn’t speak English and can’t communicate?? He somehow has a 90% rating along with their other drivers who I’ve had terrible experiences with. Their in app support sucks and I shouldn’t have to google how to call their live support. I have never had issues with DoorDash and will NEVER use UberEATS again.”

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Posted 1 year ago

“Always slow and order is never right”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,471 reviews