UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever. The first restaurant I ordered from uber canceled after 20 mins of waiting with no notification at all.had to look for my order ato see it was canceled . So I ordered again . Told me 11:30 est arrival time. Then they switch it up 20 mins later and make the estimated time 11:50 because now the drivers gonna pick up another order and deliver it before my order now without any notification they just bump the est arrival time up no discount, food comes cold, half hr it sat in drivers car . Msg customer service took five mins to finally get through the ai customer service and talk to a human being just to be fed a bunch of generic template responses that don't answer my questions or resolve the issue . She said I could get a discount if it showed up after the second estimated arrival time I got 11:50 even tho my original.est time was 11:30 when I first ordered it .so they just keep bumping the est time of arrival up with no compensation for not living up to the original time. Terrible service and no compensation for poor poor service . Do not give this company your money tooo many flaws .oh and they dbl charge the credit card sometimes to . Scammers in more than one way read the other reviews”

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Posted 1 year ago

“I placed the order that was supposed to be picked up at a certain time when I got there. My order was not prepared. They told me they were missing certain items so they told me that if I want something else I would have to cancel my order so I canceled my order and purchase something else spend a little under $30 when I checked for my refund this morning, Uber Eats notifying me that I had a canceling fee and they took my money. I feel like this is a form of embezzlement. I feel that if they don’t know that the restaurant is fully prepared fully stocked with stuff that you order that they shouldn’t make the depiction of after your money was to be canceled and refund it or not I spent a total of $60 last night receiving one of my orders did I place after they told me what they had in stock thinking I was gonna get my Uber Eats refunded contact the Uber eats and there were very disrespectful. If I were to use DoorDash, I would’ve never had this problem. Some restaurants do not have items and they don’t tell you that right away. The customer should not be faulted for that. I feel we should raise a class action lawsuit against Uber Eats for felon to return customers money without Any proof that the food was in stock”

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Posted 1 year ago

“Order Date 9/26/24. ~5:30pm, order placed, estimated receiving time 70 mins. ~ 6:55pm map showed driver 2 min away, waited at the door. ~7:00pm driver messaged,"I am here", but in fact, he was somewhere closed not the right street. Between ~7:00pm to ~7:34pm, messaged many times with driver to tell the correct street but he stuck in the dead lane between two streets. First time, I asked him to stay, I would find him, he said yes but drove away. After fooled around for 30 mins with my correct address to ubereats and him, when I ran to looked for him because I could saw his car's location. I got the message "order canceled", thought I told him staying there and I would go to his car. ~7:34pm, I returned home after ran to next street to look for the driver. My $188 order was not charged. Someone could have had a free dinner. UberEats took care of no complain at all! Even gives no answer for correcting direction to the wrong place.”

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Posted 1 year ago

“Its too bad experience. Never delivered food and no refund at all. as delivery person was standing on wrong address and don't want to move at my direction even i write on chat . Just click picture of own food and that's its. who knows after clicking picture he took away or gave to anyone else. Now i will not trust on Uber support and never refer. I will uninstall uber eats and uber ride too.”

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Posted 1 year ago

“If I could give a zero star I would, my driver arrived at the restaurant I just spent 30 dollars on to get my food and tells me that someone stole my food, he then tells me he can not replace my food and told me to give him the order pin so he can move on to the next order, I did not reply to give him the pin so he showed up at my job, came inside and would not leave until I provided the pin to him; he did not speak much English but my co workers and I were scared of this man so I just provided the pin to get him to leave. I contacted support to report the driver and get a refund but they are the most unhelpful, uncaring company I have ever come across. Avoid Uber eats at all cost!! Go to DoorDash, way better than Uber eats!”

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Posted 1 year ago

“Worst customer support EVER!!!!!!!! all they do is literally read lines off a script. Completely worthless waste of time even calling them”

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Posted 1 year ago

“They are the absolute worst. My order didn't even match my receipt and sent pictures as proof, but they came back with what you ordered and received match. I'm convinced they didn't even look at the picture, because if they did then they must be blind. I am not stressing myself over this, I will just dispute with my bank and get my money back and will never use them again”

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Posted 1 year ago

“Always missing an items. They do anything to try and resolve it. Like making store take picture to make sure everything is in the bag. Stay away from uber eats.”

UberEATS 1 star review on 30th September 2024

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Posted 1 year ago

“The whole thing sucks! For the past 5 or 6 times, something's wrong with the orders. Last order, wrong drink and 2 of the 3 items were badly prepared so they had to be discarded. A beef burritos that had basically a can of beans in them. Customer service is basically non existent. Ok, thanks for letting us know....mmm, no, I don't want apologies, I want my money back for the things I had to throw away.”

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Posted 1 year ago

“Every time I try to order so you guys my orders get canceled I'll just go with someone else from now on”

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Posted 1 year ago

“UberEats has the worst coustomer service I have ever exprienced. Never got the food and they wont return my money ($28.14) mind you I never even got my food yet they kept my money. Thats over 2hrs of work just wasted on no food. Even asked for credit they refused. Im Highly upset with UberEats. Wonder how many times a day they do this to customers? Id say use DoorDash 200%”

UberEATS 1 star review on 29th September 2024

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Posted 1 year ago

“I was charged $7.62 for a Coke Zero that never got delivered. I’m a disabled veteran and a senior citizen. It’s very difficult for me to leave my house so I rely on delivery services. I’m on a limited income and usually order out once a month. Uber eats refused to refund me. There customer service reps are very smug.They apologized and verified that I didn’t get it. They won’t refund me. This is the second time this has happened to me. I had to eat it on the last order, I’m determined to get Satisfaction. If I had ordered from Instacart, this probably wouldn’t happen and if it did, they would take care of it immediately I didn’t know you could order through Instacart. That’s from now on. The customer service manager apologized then hung up on me.”

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Posted 1 year ago

“Would give 0 stars if I could! Would give 0 stars if I could!! Multiple times I have received my order damaged, cold or missing items a few time it didn’t even turn up! And when I contact customer service they say there’s nothing they can do this time I spent money £££ on this food! This delivery company needs to go bust absolutely shocking they don’t care about customers just filling their pockets with money !!”

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Posted 1 year ago

“A company that is run with the least care for its customers. Let's hope this company will die.”

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Posted 1 year ago

“Horrible. Literally horrible. Order arrived 1 1/2 hours late, cold, with a BONE, and all I got was “We have reviewed that your order does not quality for a refund or price adjustment. Thanks for your understanding.” Never EVER order from here. DoorDash, Grubhub, I don’t care just not Uber. Trust me.”

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Posted 1 year ago

“This place needs shut down permanently!!”

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Posted 1 year ago

“The service has gotten so bad. Customer Service doesn't care if you don't get your food, they just have the same line they use now all the time, "thank you for your understanding but your order doesn't qualify for a refund". They ask for pictures then don't even look at them. They don't respond when they say they're sending your concern to a 'special team'.”

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Posted 1 year ago

“I frequent have problems with food being delivered. My last order will be just that. Drivers are allowed to make multiple stops. This last order I watched driver make uturns on the way to my house. Initially the customerservice person said she will not refund my money. Multiple calls i finally received a refund. Deleting the app and changing my credit card number”

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Posted 1 year ago

“Untrustworthy Unprofessional Thiefs I placed an order, it took 1 and 1/2 hour and still not delivered, and kept switching dlivery persons, so I navigated to the help section they said I could change it to pick up instead. When my brother took a uber to the restaurant, they were closed. So I had to pay for the order and the transportation to and from the restaurant. Why was it available on the site/app if the restaurant was closed. After contacting Support help center about the issue they refused to help and "resolved" the case several times, even though the issue remained. They are crooks. I never received the food order and they refused to refund the money spent for even just the food, never mind the transportation. And resolved the cases when it is not resolved in the middle of the conversation. It is unprofessional and just stealing.”

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Posted 1 year ago

“Ordered from grocery store Starbucks GROUND coffee. Received substitute Starbucks Coffee BEANS!!! Useless, since I do not have a grinder. Customer service said not eligible for a refund since the whole bean was the best match for my original ground coffee order. RIDICULOUS! Done with Uber Eats...DD less expensive too and their drivers communicate to ensure customer satisfaction.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews