UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They need to be stopped they are taking peoples money I stopped using them because I always had missing items and didn’t get my refund went to DoorDash haven’t had any problems with them get this they lewered me back with a 50% off thing ordered 2 pizzas and a brownie an it happened again no brownie an they say it’s not eligible for a refund they did this to me about 5 times with no refund for the missing items they need to be investigated an shut down end of story”

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Posted 1 year ago

“I even don’t want to give them 1 star. My food late for 2 hours, contacted live support twice. 1 person cut me out from the conversation, 2nd person never talks! This company is the worst. I ended my membership.”

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Posted 1 year ago

“I'd want to but a zero star! I keep on getting emails for 25$ of first order 1$ min etc. Decided to use it spent a long while I was hungry to place an order after a while once everything finally loaded and I checked out code was not applied!!!!! HOW DO YOU HAVE THE RIGHT TO FOOL US! you thought this is the way u will gain a costumer? I'm never going to trust you again!”

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Posted 1 year ago

“Whenever they get your order wrong they never want to refund your money. The orders are always wrong. I asked for two lemonades at Taco Bell and got two waters and the tacos were soo soggy and disgusting and Uber eats refused to refund me.”

UberEATS 1 star review on 10th September 2024

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Posted 1 year ago

“Horrible Just crooks I would definitely never order again as mu order went to different address and was charged and I had live location on whole time and still went to wrong address once they get there money it's over they charged me 32 dollars for 2 burgers and never got them wouldn't do Anything to make it rite either so I went and got the same order 16 dollars so uber Definitely makes a premium and bot to help with a order not getting where it should is just bad business all the generic speeches and people reading cards they don't care beware I would rare Uber neg 100 if I could a horrible premium service just becareful And possibly check prices”

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Posted 1 year ago

“I order 50% fruit and veg offer on Monday. Was charged full price I was advised by the delivery driver to refuse the order and he will take it back.... however he did not he has stole the shopping. I contacted uber support to be told they will offer me a refund of 50%. So now I have no shopping and am out of pocket £40+ and uber customer service thinks this is fair? They are not going to investigate the driver so he has been able to get away with free food.”

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Posted 1 year ago

“Having the driver cancel my items, to not only be charged for the items, but allowing the driver to keep the items I ordered. What a joke of a company. Don’t t get me started on their automated response system for below average customer service - complete garbage.”

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Posted 1 year ago

“HORRIBLE customer service! I cancelled my order immediately and was still charged with no ability to get a refund. They steal from their customers. Don’t use them!”

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Posted 1 year ago

“Try ordering with gift card and you still want my banking info and you give discount codes and there expired or you deactivate them”

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Posted 1 year ago

“I wish I could rate them 0 stars. Multiple orders never received with zero customer service and still getting charged. Drivers hardly speak English and DGAF about service. Please stay away from this complete loser service.”

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Posted 1 year ago

“I would give this zero. I keep getting promotions I can’t use and noone can tell me why? I finally after a month of this called customer service miraculously through a random number I found. The guy gave me no answers then told me my account was……illegal? Whhhhhhat does that mean?”

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Posted 1 year ago

“The worst support experience. They won’t even read your message and just copy and paste a response”

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Posted 1 year ago

“The worst support and service. I will never use again. They charged me $25 for a delivery that never went through in the first place after spending hours trying to place the order. The store didn’t have what I wanted or a delivery address so the driver said to cancel the order. I have a screen shot of a chat with customer service offering a full refund but then a bit and switch and my credit card was charged any way. No amount of time trying to straighten out has a positive outcome.”

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Posted 1 year ago

“Uber Eats is a scam. The guy never delivered my food so I called and they said they can't give me my money back.”

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Posted 1 year ago

“I’ve had a really frustrating experience with Uber Eats recently. My food was stolen by the driver, and to my surprise, they don’t offer refunds for this. It’s incredibly disappointing to see such a lack of accountability when it comes to theft and fraud. As a customer, I expect the platform to protect me, but instead, it feels like they’re allowing this kind of behavior to go unchecked. In my opinion, Uber Eats needs to take these situations more seriously and offer better protections for customers. This kind of theft and fraud should be shut down immediately. Proceed with caution if you’re ordering!”

Helpful Report

Posted 1 year ago

“I ordered a meal at 11:30am to be delivered by 12:15pm (not later than 12:50). Around 12:20pm I decided to check on my order, and the delivery time changes to 1:00pm. I allow 10 mins to go back to check on the eta 1:59pm. We are already not paying the actual menu price the restaurant has set, plus delivery and taxes plus tip. Rude customer service is unacceptable, being unable to cancel an order after you deemed that the original eta was 12:50 is unacceptable. These apps need to go and we need to go back to go into restaurants and ordering. Cut out the middle man. The drivers (not all) are incompetent thieves.”

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Posted 1 year ago

“Driver be stealing food after u pay and wait for hour”

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Posted 1 year ago

“Uber eats is the very worst Do not use this app. I ordered, my order was delivered to the wrong address and when I called they said I had to wait up to 24 hours to SEE what they could do... are you serious”

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Posted 1 year ago

“EVERY single time our order is wrong. They will only refund so many times so essentially after that you're screwed when they mess up. I DREAD trying to order delivery with them and their customer service is antagonizing and SLOW and non informative.”

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Posted 1 year ago

“Uber eats is the worst company in the world. The delivery drivers do whatever they want because there’s no consequence behind anything. Food comes ice cold. Uber eats does not care to honor the honor the customers I will delete this and tell my friends and family to never use them and just use DoorDash DoorDash shows respect to the customers when food is late and comes cold Because of their delay”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews