UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not received my order through uber cost me £29.50 JOLLIBBEE i ordered becoz i am so hungry my cooker not working for 2 days im on END OF LIFE i waited from 7 pm til 3am becoz the customer service said will be back shortly but nothing happened til the following day i was still waiting so hungry but they insisted that i received so i end up nothing to eat my stomach cancer got worst for not eating anything for 2 days . Uber eats driver’s name HAFEEZ is a LIER he said i received but i did not received any he is disgusting unprofessional he send me picture that he left my order on the unknown road building with a tyre of a car with his one foot shoes on the ground along with the food and a tyre of an unknown car WHY WOULD HE LEFT THERE THAT WAS NOT MY HOUSE MY HOUSE HAS RED DOOR number 50 i checked outside my house it wasnt there and he was saying i should search it around my neighbours house how can i search when i am disabled and bed bound on Palliative care and i dont know where he left , why would he left my order on the ground with his picture of one foot and just leave it there thats inhuman he did not even say which number of house he left. he made his colleagues & boss beleived online that i received the order through his picture leaving the food somewhere unknown to me. so becoz i was so hungry i went out with my wheelchair at the middle of the night searching around my neighbours and along the road but i did not see any JOLLIBBEE ON THE ROAD AND ON THE NEIGHBOURS i rang many times thier apps customer services but they said and insisted that i already received . ONLY GOD KNOWS I DID NOT RECEIVED MY ORDER because even thier manager beleived that i received . this UBER APPS IS MONEY MAKING THEY DONT CARE IF YOU RECEIVED THE ORDER OR NOT EVEN IF YOU SAY YOU HAVENT EATEN YET EVEN IF YOU BEG THEM BECOZ U ARE ON END OF LIFE DISABLED AND SUFFERING FROM CANCER THEY DONT CARE THEY INSISTED THAT I RECEIVED . I WILL ATTACHED HERE THE ORDER that thier driver HAFEEZ left ON THE GROUND with HIS ONE FOOT AND A TYRE OF A CAR saying that i received when infact see my house with red door outside NO ORDER OF JOLLIBBE OUTSIDE MY DOOR”

UberEATS 1 star review on 7th September 2024

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Posted 1 year ago

“Order was stolen, delivery guy drive past me as I text me like hey where you going, took a black out photo and blocked his phone even they didn’t get ahold of him. Too bad we had a tip waiting since we too after delivery for cases just like this. 3 of 5 delivery at work have been stolen and no response from drivers…. Yea won’t use them. The photo was sent as delivered was after they pass my house while I’m calling them and they don’t pick up, way they delivered across the street and blacked photo but it’s a 8 month old apartment with lights on a Main Street”

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Posted 1 year ago

“Worse service”

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Posted 1 year ago

“UberEATS is terrible! They are too slow and add service fee for nothing. Every time I tried UberEATS the delivery delayed by one hour. In my last experience, the restaurant couldn’t find any person for delivery, I cancelled the order after waiting for one hour. Then, UberEATS charged me for nothing!!!”

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Posted 1 year ago

“I was just speaking to an Uber eats customer service agent Tanushka She ended the chat without resolving the issue and canceled my order after stating she did not. The initial problem was that I have been waiting for almost an hour and a half for my food, which has been picked up by two different drivers and canceled. The customer service agent could not explain what happened and her suggestion at first was to cancel it a third time and have a third person pick it up and deliver it to me. I am still waiting on lunch and it is 340 as I am sick at home with no access to food. I would never suggest Uber eats to anyone. Their customer service is the absolute worst, this is not the first time Ive had a bad experience with their so called CUSTOMER SERVICE 🙄 but this but it is the first time I'm writing a review because I have had enough with them They are so unprofessional yet expensive. Where is the money going? definitely not going to pay professionals to help your clientele that or paying your high fees for your food. I own a restaurant as well and I'll be sure to cancel your services with our restaurant.”

UberEATS 1 star review on 6th September 2024

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Posted 1 year ago

“where do i start? they basically stole my $24 for a chic filet meal that O never received!! they refused to refund despite the numerous proofs i gave them.”

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Posted 1 year ago

“They had a deal on groceries been 50 save 50% off so ordered big packs of meat. Well when it showed up, they were all around a pound and weight really a waste of my money and time waiting on it so I did not save anything and did not have groceries for the entire week”

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Posted 1 year ago

“I had a horrible experience with UberEats on 31/08/2024. I ordered a streetwise five, I was monitoring the trip on my phone, when i noticed that it suddenly closed and ended, when i checked the driver had taken a photo and left with my food. he did not call when he was at the gate, did not send a message or offer to leave my package with the security at the gate. he did not even give me time to fetch my food. I contacted UberEats and reported the incident, they did not respond to date. they took my money and did not deliver my food. I wouldn't recommend anyone to use this service, they will take your money and not deliver. ,when you complain you will get ignored. I never got my money back”

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Posted 1 year ago

“Uber driver rolls up to my door with 3 of his male friends, I'm almost 8 months pregnant, none of them speak English and were rude.... safety is becoming a huge issue”

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Posted 1 year ago

“Your delivery drivers need to speak English and know the address they deliver to. Delivered to wrong address. Did not get food and guy could not understand”

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Posted 1 year ago

“This company stole my money I never got my food it took there driver 2 hrs to deliver nothing ... they then said they were going to not charge me and give me my money back and never did 😤 🤧 and now they don't want to give me anything back ...”

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Posted 1 year ago

“UberEATS are disgusting, thieving, robbing, time-wasting low lives. Their drivers are careless and literally do not give one thought into how the food is being delivered. They don’t knock, they leave it at your doorstep. Not only is the food always inedible, it’s either completely soggy from the drink spillage or items are always missing. The food is constantly cold. Then when you raise a complaint with the team, they are absolutely clueless with what to do. They say they can’t reorder the food for you or give you a refund and basically say it’s not their problem. Their answer to my food being ruined by their pathetic drivers is “we will take this feedback on board and do better” 👍🏼 Don’t waste your time or money trying to order from these robbing pathetic human beings that sit behind a screen all day and have no brain cells.”

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Posted 1 year ago

“Thieves and robbers. Total scam. Stay away. Please don't use.”

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Posted 1 year ago

“TRASH CUSTOMER SERVICE AND APP !! Waiting and still waiting over an hour and half for WINGS THAT is 20 min away!! Don’t ever use it the app and they won’t give me a refund either !”

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Posted 1 year ago

“No delivery - goods have been taken I've order groceries, Items never arrived, no phone call received, They issue you with a pin, for god knows what reason. Status on delivery is delivered. This is *****, the drivers take your items, and claim its, delivered. UberEats, do not refund your money, Please guys save your money and rather go personally to buy what you need, instead of running at a loss.”

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Posted 1 year ago

“A terrible customer service Nobody reach out to me trying to solve a problem with a order I made on the 30th and it was canceled on my end by mistake . They charged me the whole price , didn't sent me the orde, never cancel the order in the pizza place so they were still making the order and waiting for the uner driver to pick it up . To deliver it to whom ? I was charged 45 dollars for the order plus the delivery . They didn't even tried to help me when I contacted them minutes after the cancelation telling it was a mistake and I wanted my order . They just took my money like that .”

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Posted 1 year ago

“I talked to several customer service reps about this driver and asked several times for my order to be canceled and 4 different customer service reps refused and kept saying they would charge me. See below what my driver said to me when I asked where my order was.”

UberEATS 1 star review on 3rd September 2024

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Posted 1 year ago

“My Uber eats driver just left my house without delivering any food. Yes I am not mistaken. He actually drove all the way here to tell me that he never picked up my order and it was Uber. Eats mistake at the end of the day. I sit here now with no food, completely unreliable do not support this business”

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Posted 1 year ago

“Chicken dinner for a vegetarian Wij kregen als vegans een chicken dinner bezorgd. De eigenaar van het restaurant heeft Uber gecontact en de fout aan hun kant toegegeven. Het antwoord van Uber? Wij kunnen niets voor je doen, vette pech voor ons. De eigenaar van het restaurant gaf aan ook liever niets met Uber te maken te willen hebben. Voor ons NOOIT geen Uber meer”

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Posted 1 year ago

“Uber driver rides up to my house. Looks at me drives off with my food. Nothing uber eats can do because he said he dropped it off.then she tells me my ring camera who seen it all is not reliable because he confirmed the order.yhsts a scam I posted his pic on all social media sites as well telling all my 2.6 million followers to keep eye out I got his license plate number also. You stole from the wrong person.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews