UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I cancelled an order as the time kept being pushed out and we weren't going to by there to accept the order. I was charged a cancellation fee but nowhere in the process did it tell me I would be charged and not receive my food. They should state before you cancel that you will be charged. I would have just got the food late if I was going to pay for it anyways. Obviously I wouldn't cancel if I knew I'd be paying for nothing. I would have asked someone at the hotel to have put it in my room. They need to be more clear about that. It seemed fine when I did it. Next thing you know I get a note saying I was charged. The system should be set up to advise you of this before you cancel. Terrible customer service after the fact too. Deleting this app. Will stick with Skip but served as a reminder that we should all see if the place has their own delivery service before we use these apps. There is no customer service. They just don't care. Was a wake up call for me. So frustrating.”

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Posted 1 year ago

“i work at a coffee stand, wake up call in coeur d’alene, sunday mornings are our busiest and our ipads were acting up on the door dashes. we had at least 6 cars on each side with multiple door dashes on the screens. A driver who works for you guys, John Lucas, an older guy, came through with a uber eats order. mind you on our screen had one drink, a sandwich, then it said 3 cream cheeses, so i put that in a bag, handed it to him, and he ordered a drink. then he told me im forgetting a bagel, so apologizing thinking ‘oh weird’ i made him another bagel thinking it was just a simple mistake on our ipads. then thinking being done with his uber eats order and helping my other coworkers, he yells at me through the screen door, ‘CAKE POP!’ then i went to our ipad that has our orders and seen the cake pop and went over to apologize to him and explain the ipad situation. BUT NO. he begans cussing and swearing at me. throwing a 3 year old tantrum about how this is worthless and im pointless, practically saying im an idiot and dont know how to do my job. and he’s taking his effing dollar back. and how he’s telling over about this terrible place and incident. all this unnecessary comments to a 18 year old girl. i’m standing there kinda shocked but just replying with ‘ok,ok,ok. then told him to have a nice day as he continues to cuss unprofessional things towards me. hopefully people look out for things kinds of people. how much of a low lifer do you have to be to talk to a young women like that? get your life together John Lucas :)”

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Posted 1 year ago

“I have placed over 1100 orders on uber eats UK and hardly ever made a complaint One order took over an hour to be delivered after it was collected from the restaurant, it looked like driver had 5-6 stops before me (I was an Uber one member too) Food was missing items and was stone cold, I have since logged around 8 tickets online and made 4 phone calls. No support given, hide behind escalating to other teams, auto replies and probably using AI to run their customer services Was a regular customer and I have now deleted my account, once great this company is now disgusting”

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Posted 1 year ago

“They charge for priority delivery and made 3 stops prior. The guy that delivered was supposed to be a woman and it wasn't even the same car! Looked like he was living out of it! Icecream was melted!”

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Posted 1 year ago

“Uber Eats gives you the option to cancel an order while it is still being prepared, but doesn't give you the option to get a refund for the cancelled order, or to reinstate the order if you're unable to get a refund. It boggles my mind that this isn't illegal. So to recap: for cancelled orders, you neither get the food, nor a refund. Called the restaurant and they confirmed they had not started making the meal yet (the order was cancelled within minutes). Drove down to the restaurant and THEY called UberEats on my behalf to argue for the refund. Was supposed to receive a call from a Supervisor to sort it out and never did. Their customer service is abysmal, it takes FOREVER for the food to arrive, and I had a really scary experience with one of their delivery drivers as well. I've deleted the app and will never use their services again. Truly awful company.”

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Posted 1 year ago

“Complete scam, ordered food and didn't receive it, there's no way to call them or talk to anyone, all you get is the same message from a robot.”

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Posted 1 year ago

“If I could give Uber Eats zero stars I would. I had placed an order and immediately cancelled the order because I chose the wrong item. The app allowed me to cancel since the merchant had not accepted it yet. Then replaced a new order. Upon delivery I noticed I received the wrong order. Contacted the Uber Eats support and were of no help. The following day I checked my account and noticed I was charged for the canceled order and the new order. Immediately contacted uber eats but of course they were of zero help. Never again will I use this company. Zero help to their customers and will be filing a dispute through my bank.”

Helpful Report

Posted 1 year ago

“Stupidest, unreliable, lies, robs people. DO NOT USE THIS COMPANY!! 4 out of my 5 orders, the customer took back their tips within the hour. ALOTTA TIP BAITING!!!! So basically, when a customer gives a $10 tip as is shows for the delivery, they have an hour to take it back. I’m telling yall, 4 out of 5 took back their tip, leaving only $2 per trip!!! I ABSOLUTELY WILL NOT USE THIS PLATFORM AGAIN!! I will stick to the other one that dosent allow people to take back their tips. It’s very legit and u can make descent wage. Done with Uber eats. Thanks for the $20 on the first offer though!!”

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Posted 1 year ago

“Don’t waste your time on the letterbox drop promotion of $20 to use on first order! It doesn’t work. Keep getting the “Ooops!” message.”

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Posted 1 year ago

“This is a horrible platform to use as a driver. They have refused my pay for no reason or explanation. I will never use this platform again. They rip off their drivers as well only giving them a 1% of what the customer pays. DONT DO IT!! This place robs drivers. I had a 98% customer rating. Their customer service is awful. No way to fix issues for drivers. And now I have money missing and no one offering an explanation or a way to fix it. This will be the last time I ever deal or drive for them. I have had nothing but great reviews from customers and often tipped more because of my service. It's unfortunate they don't treat their drivers better and pay them what they say they are going to. I'm glad that it forced me to finally be done with this app after getting ripped off as a driver for years. I talked to over 13 customer service agents with zero resolution. It's not acceptable to make drivers go out of pocket for gas then refuse to pay them.”

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Posted 1 year ago

“Being able to change the tip on someone after they agreed to go out for a shown price is the same as stealing or breaking a contract. Y’all have the most stupid platform I’ve heard yet and Mountain Home, AR will be one those places your company never blows up in because of that. If I tell someone I’ll give them $20 for an hour of their time I give them $20 for an hour of their time whether they do good work or not. They may never do anything else for me if they do bad work but they will get what I promised them.”

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Posted 1 year ago

“Uber eats employed drivers who opens your food in the seal bad and request for tip after you told them on the app that you you was not going to tell then they refuse to refund your money after you threw it away because you're not sure whether or not it is safe to eat”

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Posted 1 year ago

“1 star is way to many. 30quid on food for it to be delivered to the wrong street and because it was delivered to right number wrong street nothing they can do. Absolutely disgusting customer services are rude and disrespectful.they need to listen to "all calls are recorded for training " for training purposes if your want to order use a different food delivery service”

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Posted 1 year ago

“More times than not I order food thru uber eats, I select the restaurants that are CLOSEST to our home and pay the extra $3-4 to have direct delivery to my home and my food will STILL show up here cold cold cold!!!!! I never get straws for any of my drinks or napkins! I have kids....need napkins! So I complain through the app and they tell me my order is ineligible for a refund! What? I PAID for something I didn't get....how is the ineligible for a refund? Then when I try to talk to someone at uber eats it's impossible to do so. Y'all need to do better! I will NO longer be using uber eats.....ever!”

Helpful Report

Posted 1 year ago

“What bad experience almost every second day with Uber eats. The cancel the order if they don’t like to go to a place and that too after making the customer to wait for an hour. Very bad service. It’s so poor that it should be stopped now”

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Posted 1 year ago

“I’m so over Uber eats. It costs so so much and they just push back and back the delivery time like that’s ok and wind up under delivering and overcharging. F this service, I’ve put up with this BS for the last time.”

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Posted 1 year ago

“If there was zero, I gave 0. On many occasions the food was not delivered the help was unwilling to help, arguing that the food was marked as delivered, asking me to contact the driver but once he marked as delivered I can’t see his contact anymore.”

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Posted 1 year ago

“To expensive and you have ato jump through hoops to complain. And you only get part of your money back. They keep bad restaurants on list.”

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Posted 1 year ago

“Food was not handled with care. Cold food and everything shifted to one side so everything was piled up on one side of the container. Absolutely never using this service again. My order box was falling apart by the time I got it”

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Posted 1 year ago

“Last night I placed an order on Uber eats. The order was from Anthony'Coal Fired pizza in Miami Florida. 1 hour later, the delivery man called me to tell me that the restaurant does not have an ingredient, so he would bring it to me without the ingredient. The ingredient was pizza sauce, I told him I didn't want the pizza without sauce, so he told me I had to receive it that way or order another item. I told him to cancel the order and he said he couldn't do it. So I hung up and canceled the order. I received nothing and they charged my credit card for the full amount. Uber customer service told me that they can't give a refund because when the restaurant accepts the order, Uber pays them. How the restaurant accepts an order if it doesn't have the ingredients. I don't care when they pay, I want my money back. I don't have to eat what they want or how they want. I ordered what I wanted to eat, especially pizza with sauce. The problem is theirs with the restaurant. I WANT MY MONEY.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews