UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“They delivered to the wrong address and did not refund me. They could not refund since it was already delivered.. who know where that was”

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Posted 1 year ago

“worst customer service ever”

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Posted 1 year ago

“The food was cold & the response from Uber eats was bad as they did not do anything they just said sorry the food did not meet your expectations & you can leave a review! I feel that this is Not good enough as I have Uber one! The delivery experience was terrible too, as they are always late & have a few drops before they arrive to you & by then your food is cold!”

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Posted 1 year ago

“I'm a restaurant owner. I got hacked my account about a month ago and uber still dosent pay me but they keep saying they are investigating my case. I sent all documents that I am the owner of the restaurant ( picture of i.d, business license etc..) I had same problem with DoorDash but they fixed in a week. Whenever I called uber eats , they keep saying they couldn't do anything for me but only investigating team could. Only way I can contact with investigating team is via email. I emailed like 10 times, but respond. This company is the worst.”

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Posted 1 year ago

“EVERY TIME I ORDER ON THIS SITE, SOMEONE MAKING UNAUTORIZED TRANSACTIONS & STEALING MY CREDIT CARD/DEBIT INFO TO MAKE PERSONAL PURCHASES! COULD B IN SERIOUS TROUBLE AND THIS IS BEING REPORTED”

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Posted 1 year ago

“I’m new to Uber eats. My first order ever placed got cancelled. No reason given as to why. So I place my order again. It gets cancelled a second time. What the hell?! What is going on?! Never again! This sucks ass!”

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Posted 1 year ago

“I opened up the app and placed an order. The order was placed to a restaurant 1000 of mile away. My address was correct. I called and tried to correct address and they sent to wrong state and still charged my credit card for their mistake. Call customer service and get someone from I don't know where and she just said you in USA. Sorry I can't cancel. Stupid app I'll use the competition next time”

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Posted 1 year ago

“Got charged $37 for cancelling an order minutes after I placed it! I'm never using this again!”

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Posted 1 year ago

“It's been fairly good saves me time”

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Posted 1 year ago

“I stopped using Uber Eats a few years ago because they continually pushed out the estimated arrival time and then after 3 hours they cancelled my order. Tonight I decided to give them another opportunity and now I'm constantly watching the delivery time continually delay again and again and again. The rates are ridiculously expensive and the service is atrocious I will never use their food service again”

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Posted 1 year ago

“For one my delivery time was changed three times because an order was added to my delivery delivery for someone else I had to wait 30 minutes for my food when I finally got it part of my order was not in my bag had to hunt down the store. Call the store no weather way to get my food because I am disabled. They say they’re going to refund it, but I don’t know if that’s gonna happen. I have now started putting my tip down to a very, very low minimum and if it gets to me in time, and my food is still hot, then I will add a tip for the driver. It’s sad that the drivers tip is affected by the lack of competency of the restaurant. Very dissatisfied with Uber and in this case, Panera bread. When I open my bag of food, there is a chunk of bread sitting right on top unwrapped part is a rock. I didn’t order any soup so what is the bread for to make up for my bowl of fruit that was missing? Very dissatisfied.!!!!”

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Posted 1 year ago

“Do not use your bank card on here. As I ordered food from my account few times and now several times my card has been used in other account with random name I do not recognise. And uber is taking their side and not refunding me money. How can uber let a random person uses other people card whom do not link or share the same name as card holder. I have been scammed twice and uber will not help refund money. They will tell you to contact my back. But my bank never took money on my statement it says uber! Absolutely scam and no security sharing your card details. Avoid.”

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Posted 1 year ago

“Ordered MacDonalds breakfast but when delivery arrived it was missing two items. I contacted Uber Eats as directed by MacDonalds who stated that in line with their policy they cannot do anything about it. The customer service agent basically accused me of lying and was very unhelpful. McDonald’s needs to review their delivery partners because I will not be using Uber Eats again. Terrible experience and customer service.”

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Posted 1 year ago

“I have used UberEATS twice to get food from TacoBell. Both times the food was stone cold and items were missing. The second time they refused to refund me, basically saying I was lying. DO NOT USE. You have no protection if items are missing or inedible.”

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Posted 1 year ago

“They gave me a completely different order from a different restaurant. And they refused to give me my money back. Even the driver refused to give me my order. NEVER AGAIN!!!”

UberEATS 1 star review on 31st August 2024

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Posted 1 year ago

“I am a loyal Doordash user and Instacart. When the had a promotional offering discounts to order from restaurants with Uber Eats I decided to give it a try. HUGE mistake! The process was glitchy. I thought I was ordering a pizza and crazy sauce from a popular pizza place. The price at checkout came to $15 which seemed right with the $10 discount promised on Instacart. After I submitted the order the receipt showed 1 item…Crazy sauce only. I thought may e it is just showing the last item but once I was finally able to figure out how to see the full order it was for just a 4 oz container of sauce! I immediately found the help button waited for an agent and explained the situation. The agent basically said “tough luck” the charge sticks ( mind you the sauce was only $2). I was told I could cancel but they would still keep the money. There were no other complaint options for resolution. Just a text chat with an agent. First and last time for UberEats. I so appreciate my DoorDash experiences! No mire UberThieves!”

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Posted 1 year ago

“They included a section for allergies but in many cases the restaurants don’t activate the button and they also don’t include MSG as an allergy and I’m highly allergic to MSG. Ubereats needs to make restaurants more accountable. I’d rather have quality instead of quantity. The prices and fees UberEats charges for the low standards of quality is not acceptable.”

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Posted 1 year ago

“Horrible After 40min I saw a sign that the food is start delivering, I still didn't get my food. When I ask them to help, they check and just cancel the process. I was waiting for one hour for nothing. They don't do anything about this. I have used ubereat in Canada and other countries but uber eats German has Horrible service.”

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Posted 1 year ago

“On August 29, 2024 they charged my credit card for a delivery 10/2023, that never happened. I was told that they would remove it from my account in October 2023 and they put it on almost a year later!!”

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Posted 1 year ago

“I ordered dinner that was only half correct. I reordered the dinner and showed the driver the first order and then opened the second order in front of him just to be sure and that order was also wrong but between the two orders it came close to what I wanted. The driver told me to call Uber Eats. I did and asked for a refund of the second order explaining the situation. She offered to give me $9.00 on a $30.00 order. I refused and asked to speak with a supervisor. I was told they were busy and would call me back. They never did so I called back and explained the whole situation again was promised a call back from a supervisor THAT DAY. No one called me back and a week later I still haven’t heard back and obviously never will. So it wound up costing me $60.00 for a 3 piece meal and a large mashed potatoes. Awful customer service.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews