UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Horrible!!!!!!!! I will never ever use this app again!!! They carge some money on card for no reason, and don t accept to give me a refund!! I cancel the suscription and they still charge me for 2 months... Ridiculous!! Nighmare!!?”

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Posted 1 year ago

“Order food via McDonald’s app, delivered by Uber eats. The delivery driver, Mohamed B, instead of walking around to my front door, walked through my back garden to my back patio door. My garden is fenced off with a closed back gate and is clear front looking is not a front entrance. He proceeded to knock on my patio door which looked directly into my house. When we go get the food and point out his mistake and that he has just walked through are garden he proceeds to get defensive and angry and argues with my partner, despite that fact it is clear that he is currently stood in our back gardens. I won’t be ordering from Uber eats again given this is how their driver behave”

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Posted 1 year ago

“I am extremely disappointed with Uber Eats. I was recently assigned to pick up and deliver an order, only to find that the restaurant was closed upon arrival. Despite this, Uber Eats continued to send me requests for orders from the same closed restaurant. This issue has become a recurring problem, happening every second night. Not only have I wasted significant time and gas, but Uber Eats has also failed to address the situation or offer any form of compensation. This level of service is unacceptable, and I urge Uber Eats to take immediate action to prevent these recurring issues and compensate for the resources I have wasted.”

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Posted 1 year ago

“poor services!1) charge at least 15-20% more than restaurant (not include delivery and service even) 2) they refuse to refund you if you canceled the order !”

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Posted 1 year ago

“Dear Team, I am reaching out to express my frustration regarding the ongoing issues with my orders. Unfortunately, I have consistently received incorrect items, despite providing proof of these mistakes. Recently, I had a situation where the delivery person delivered the wrong item. After contacting him, he returned to exchange the cover but ultimately delivered the wrong items again. When I called him for clarification, he advised me to reach out to Arya Bhavan. I spoke with Miss Geeta at Arya Bhavan, who instructed me to reorder and assured me that I would receive a refund for one of the orders. However, I later received a notification from Uber Eats stating that my order is ineligible for a refund, despite Refka assuring me otherwise during our call. Additionally, I found the response from Yousef, the agent I spoke with, to be quite rude and unhelpful. I have documented call histories with both Uber Eats and Arya Bhavan. It feels as though customers are being treated unfairly with incorrect deliveries and denied refunds, even while using Uber One. I would appreciate your immediate attention to this matter and a resolution to ensure that such issues do not continue in the future. Thank you for your understanding. I have attached the picture of the call history which i spoke to the agent youssef and the restaurant. The below attached are the order I made and the order I received which was not matching but still the Uber eats didn’t even cared about the customer concern. I need a justice for what I am buying why should I suffer every time by receiving wrong order and I am a vegetarian and they delivered me today non veg.”

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Posted 1 year ago

“They picked up our food stuff the restaurant and then sent us a message saying our order had been cancelled. They driver must have eaten our food. And you can't get in touch with them for love or money. Uber eats are the biggest con going. We will never use them again. And we are going to tell all our friends and family. Just eat are always reliable.”

Helpful Report

Posted 1 year ago

“My deliver driver never delivered my food. The app said I provided a pin and I never did. He basically stole my food and the pre-paid tip I left. I tried to dispute the charges and the Uber eats customer support said I can’t get a refund because a in was provided. My order consisted of chicken noodle soup and saltine crackers. I just wanted to feel better after being sick. I will never order from Uber eats again. Scam for customers.”

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Posted 1 year ago

“HORRENDOUS EXPERIENCE WITH CUSTOMER SERVICE. They failed to honor the promised promotion. They failed to deliver several of the items ordered. Attempts to resolve the overcharge extended over about 7 weeks - with countless nonsensical (AI-generated??) totally inappropriate responses on their website "help" chats. NEVER AGAIN !!!!!!!!”

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Posted 1 year ago

“After waiting nearly two hours the app let me know my order was picked up by Martin-Catalin. I could see his movement on the app map. Suddenly I was informed that the driver had cancelled my order. I was then left with no food at just before 9pm at night. This is absolutely disgusting service!”

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Posted 1 year ago

“I canceled my order within a minute of placing it and was charged. Uber Eats refuse to refund my money for food I didn’t receive. I will never use them ever again!!!”

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Posted 1 year ago

“Beyond awful service. Beyond awful customer service”

Helpful Report

Posted 1 year ago

“I am deeply frustrated and disappointed by the lack of explanation for my account deactivation and the subsequent failure to resolve this issue despite my diligent efforts to seek clarification and support. Firstly, I want to emphasize that, as a dedicated Uber eats driver, I have always prioritized the safety and satisfaction of my customers. My commitment to providing excellent service is evident through my consistently high ratings and the absence of any passenger complaints. Therefore, it is particularly disheartening to be subjected to deactivations without any justifiable reason or proper explanation. Despite my attempts to present some evidence and engage with your support team to rectify the situation, I have encountered significant barriers in having my account reactivated. The promises made by your support personnel to resolve the issue have proven empty, as my account remains deactivated, causing undesirable financial hardship for me and my family. With no reasonable explanation for the repeated deactivations and the evidence available to prove my innocence, I feel compelled to take further action. I kindly request that you provide me with a prompt and detailed explanation for the deactivation of my account. reactivate my account without any further delay.If these requests are not met, kindly be advised that I am prepared to take this matter to court to seek legal recourse and ensure that my rights are properly protected. I trust that it will not come to such measures and that Uber eats, as a well-established and reputable company, will demonstrate its commitment to fairness, justice, and providing opportunities to loyal drivers like myself.It is my ardent hope that this appeal receives immediate attention and that my account will be reactivated promptly. I am eagerly awaiting your prompt response and resolution of this matter.Thank you for your attention to this pressing issue.”

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Posted 1 year ago

“Awful customer service.”

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Posted 1 year ago

“They do not mention anything about cancellation charge and take a hefty amt as cancellation charge once you confirm the cancellation. Their customer support is a joke”

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Posted 1 year ago

“My daughter was forced to pay almost $30 three times, which she did not owe, from a food delivery order even though an account supervisor apologized for repetitive irrelevant responses and advised he was on top of the matter, which was never resolved. He even stated in his message he would not let us down. I stayed on top of the issue for over a year with no results. The customer service was terrible and I never got my money back. The other aspect I did not appreciate is that we thought the matter was resolved but when my daughter ordered an Uber ride they would not let her use the service until she paid the almost $30 charge even though technically she did not owe the money. Please be careful.”

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Posted 1 year ago

“Wrong orders and cold food. If you complain they will send you an automatic message.”

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Posted 1 year ago

“Uber eats is the worse. Never using Uber again. I had a duplicated order and was charged for a cancelation fee. Won't recommend. Please use other apps. There are times I would request a cab, the price is ridiculous as well. I have someone else request for the same trip and on their app it was cheaper with the same uber app. So weird but Lyft is much cheaper.”

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Posted 1 year ago

“Literally any other service is better. They constantly cancel orders after having you wait for an hour or more and don’t care about your time. I would zero stars if I could.”

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Posted 1 year ago

“I ORDERED TACO BELL WAITED 2 HOURS NEVER GOT MY ORDER WASTED $15 FOR NOTHING THEY STOLE MY MONEY I WOULD NOT RECOMMEND UBER EATS AT ALL DEFINITELY USE DOORDASH UBER EATS IS STEALING SO UNLESS YOU WANT THAT I WILL NOT GO HERE!!!!!”

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Posted 1 year ago

“They are horrible: wouldn’t sent me a refund for food they didn’t deliver.”

UberEATS 1 star review on 23rd August 2024

Helpful Report

Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews