UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber eats should have direct customer service if yall are open 24hr .24 hr service should be available 24 hr of the day instead of people having issues and can't get answers until yall decide yall wanna answer us and help with issues happening right then and there like doordash yall are flaking and are starting to be worthless for your customers”

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Posted 1 year ago

“Horrible service. I ordered food that was not delivered to us. The custom service was useless. They said it was fine everything correctly and they will do a refund. After chasing the down the driver through cameras we figured that the driver left if few houses down. Never Uber eats again”

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Posted 1 year ago

“Giving 1 star is generous. If I could give 0 stars I would. The customer service is THE worst. They’re rude, condescending, and EXTREMELY unprofessional and unhelpful. They refused to refund me on 2 occasions for items that I prefer but didn’t receive. They accused me of “repeatedly violating” their refund policy. How am I supposed to show evidence of an item I didn’t receive? The rep got tired of me and blocked me. I can no longer message them regarding the last order I had an issue with. They were INCREDIBLY dismissive but why should they care when it’s not their order missing an item that they paid for right?”

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Posted 1 year ago

“UBER EAT is a scam guys do not order from this app.. I ordered for a food worth over £29.80… I ordered for a food worth over £29.80 which was never delivered to me due to a mistake with the delivery address, I called the Uber delivery guy to bring the food to the right address but he declined saying he was going to return my food back to the restaurant, I called the restaurant so I can pick up my food through other means but they confirmed the delivery guy didn’t returned the food and he marked my order as delivered. I made a complain through the app and nothing was done, I call the Uber eats customer service and they told me my complain is not eligible for a refund. So I didn’t get my food and there was no refund first time of using UBER EATS bad service bad experience and this is also the last time I will be using it… scammers”

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Posted 1 year ago

“Ripped my daughter off. They charged her after she cancelled immediately.”

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Posted 1 year ago

“Driving for Uber use to be ok but now it's horrible they constantly have new regulations that are not explained you have to figure it out for yourself customer service is a waste they are difficult to understand and hardly resolve the issue. And then it's the select few of customers that try and get over and Uber Eats just let them they let you deliver these people food basically for free cause they give them an hour to reduce or take the whole tip away and there's no logical reason when you ask customer support only thing is the customer has the right, I truly don't get how they don't see this is just another manipulation of horrible customers just trying to get free food Uber Eats will eventually be a thing of the pass when something better comes along and some the same thoughtfulness to both drivers and customers alike”

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Posted 1 year ago

“They are trash and if you are ever considering delivering for them or ride sharing for them reconsider they do not care about they driver in any way shape or form if you accept an order and go to the merchant to get it and it has been picked by a different driver or the merchant never received it and you call them about it to cancel you wasted your time and gas and energy if delivery on a bike because they will not pay you anything like our gas is free or a time is not valuable to us or our energy is not important to us it all free to uber”

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Posted 1 year ago

“Terrible! Refused to give me a refund after a duplicate tip charge because I contacted them "after 48 hrs". I noticed it in my account maybe 4 or 5 days later and contacted them. There is no live chat or phone number to speak with them. I requested a refund at least 5 times...each being denied. The last one said a supervisor would outreach me and that was a lie. I will never ever use uber eats again. Terrible customer service. Doordash it is!”

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Posted 1 year ago

“I am not a person who normally writes reviews but this app is a rip off and a scam. I used this app about a week ago, and taking in mind the food took forever to get here and it was way overpriced. Then , I deleted OFF of my phone. A week later I get a notification from my bank that Uber charged me $9.99 for a subscription at 10pm. I NEVER signed up for a subscription of theirs. They used my information without my permission AND signed me up for an UNWANTED subscription and charged my bank account. Then I go download the app back to see why I was charged and it would not let me unsubscribe for something I didn’t even get in the first place. This just made me more angry seeing that I am trying to go to bed and at 10pm they charged me for something I didn’t get. They were trying to be sneaky with this charge because it was at 10pm so they probably thought I wouldn’t be able to catch it. I just deleted the whole account. I am mad and will never use this app again . If it was possible I would give them ZERO stars. If you go on Google and search “why is Uber charging me $9.99” they will tell you that they have probably forced you to subscribe to something. This is PROOF that it has not only happened to me, but to many others as well. That is probably how Uber makes all of their money, by ripping people off.”

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Posted 1 year ago

“Today, I ordered food on Uber Eats and paid for the urgent delivery fee. The driver did not follow the designated route. When the driver arrived at my house, I kindly told him that he was late. I initially thought the driver would simply apologize and give some common excuses, like not being familiar with the roads, to end the conversation pleasantly. However, the driver rudely shifted the blame. In the end, I asked the driver to leave my property. Even though half of his car was parked in my front yard and the other half in my driveway, he insisted it wasn't my road and refused to leave. I threw a can of Coke in front of his car before he finally left. Later, I attempted to file a complaint with Uber, only to find that my account had been locked for several hours because the driver had reported me first. A few hours later, I received an email from Uber stating that my account had been unlocked. The email also mentioned that my yelling at the driver violated Uber's community guidelines. They informed me that after reviewing the driver's route, they confirmed he hadn’t followed the proper path and refunded me three dollars for the priority delivery fee. I responded to the email, explaining how the driver refused to leave my property, which constitutes trespassing in New Zealand and is a criminal offence. Uber replied, stating they would send a separate email addressing my concern regarding the driver's refusal to leave. A few hours later, I received another email saying that they had already handled my concern in the previous support ticket and to refer to the original message. They also confirmed that Uber would fully refund my order. I have placed many orders on Uber Eats. In the past, there were instances where drivers took over an hour to deliver an order that was only a ten-minute drive from my house, but I understand that sometimes delays happen due to traffic congestion. This time, however, was my first complaint in nearly two years. Ideally, I hope Uber would provide the driver’s information to the police so they can issue a trespassing notice. I am very disappointed with how Uber handled the situation. In the end, I canceled my Uber One subscription and deleted the app.”

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Posted 1 year ago

“This company is absolutely HORRIBLE!!! CUSTOMER SERVICE IS ALSO THW WORST ice ever seen in my life! Not only have I reported food safety concerns that was NOT REGUNDED, I also had tampered with products from Walgreens, missing food items. Wrong orders etc and nothing has been done to resolve this. I have literally thrown out food because a child of a driver had eaten a portion. I have no choice to order delivery due to a recent surgery. This company takes advantage of people like myself and employ people without experience or liable checks and verification. A driver in a completely different car, had his girlfriend delivering my order. This is out of control. I will be reporting to BBB AND WILL ENCOURAGE YOU ALL TO STOP USING UBER EATS”

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Posted 1 year ago

“Driver broke my front gate. Reported damage to UberEats (Asia reps). Said an email wb sent with claim adjuster's contact info. Never sent after 3 tel calls. I asked to be read the adjuster's info but said they didn't have it. Getting the BS each time. This is not a reputable company. USE THEM AT YOUR OWN RISK. I plan to share this experience all over social media.”

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Posted 1 year ago

“They are the scammers!!!!! Uber Eats has repeatedly charged me twice for the same order, refunding the first amount minus a small fee (around 4-5 cents). They claim the first charge is an estimate, and the second is the actual amount. For example, they might charge $15.95 initially and then $16 later, only to refund $15.95, keeping 5 cents. This has happened multiple times, and recently, I didn't receive a refund for the second charge at all. When I followed up, they told me to contact my bank. I don't understand why only Uber Eats does this and not other food delivery apps. As a student, every penny matters, and I’m very disappointed. I won’t use this app again.”

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Posted 1 year ago

“Never received my order tried to get a refund no luck!! They suck!!!!”

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Posted 1 year ago

“The driver held my order for over 30minutes. I followed him on the tracker and he sat in Asda carpark for 30minutes. He even admitted it and was like sorry your meal is cold. £27 on McDonalds for two! Order was not fully completed. Uber eats said there was nothing they could do and did nothing”

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Posted 1 year ago

“Uber eats consistently has on numerous occasions put 40% coupons in my promo tab to reel me in, then when i create an order it and attempt to checkout it disappears I then call them about it and ask “hey why is this happening” there answer on both occasions was “we reserve the right to cancel any promotion at will” Which I understand but wouldnt promoting it to me then taking it away repeatedly but somewhere on the lines of bait and switch though there policy allows it im not sure if law does, i have contacted an attorney my phone number is (626) 806-3132 if there is anyone experiencing similar issues i urge you to contact me as california has some of the strictest consumer protection laws in the united states, and I believe there may be actions for a class action lawsuit in which i personally will be seeking exemplary damages. Businesses that target and willingly take advantage of customers are unacceptable in my opinion, it really bothers me when big corps do things like this just because they can so i am going to do everything my power to promote change and ultimately a better experience for the consumer, at the cost of uber eats bottom line. Law trumps policy, and this to my knowledge is illegal. I have images and videos to share as well”

UberEATS 1 star review on 10th September 2024

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Posted 1 year ago

“They need to be stopped they are taking peoples money I stopped using them because I always had missing items and didn’t get my refund went to DoorDash haven’t had any problems with them get this they lewered me back with a 50% off thing ordered 2 pizzas and a brownie an it happened again no brownie an they say it’s not eligible for a refund they did this to me about 5 times with no refund for the missing items they need to be investigated an shut down end of story”

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Posted 1 year ago

“I even don’t want to give them 1 star. My food late for 2 hours, contacted live support twice. 1 person cut me out from the conversation, 2nd person never talks! This company is the worst. I ended my membership.”

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Posted 1 year ago

“I'd want to but a zero star! I keep on getting emails for 25$ of first order 1$ min etc. Decided to use it spent a long while I was hungry to place an order after a while once everything finally loaded and I checked out code was not applied!!!!! HOW DO YOU HAVE THE RIGHT TO FOOL US! you thought this is the way u will gain a costumer? I'm never going to trust you again!”

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Posted 1 year ago

“Whenever they get your order wrong they never want to refund your money. The orders are always wrong. I asked for two lemonades at Taco Bell and got two waters and the tacos were soo soggy and disgusting and Uber eats refused to refund me.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews