UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“UE can take their $5 tip and insert it firmly up their poop chute. Rude and pathetic service. Tries to trick you into their UberOne program. FAIL !!”

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Posted 1 year ago

“Uber Eats Support has contacted me and both parties are trying to resolve the problem.”

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Posted 1 year ago

“Scammed me for my money I will from now on use justeat much better”

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Posted 1 year ago

“I would give zero stars if I could. Uber Eats is the most unprofessional company I have ever dealt with. They are absolutely infuriating. Their customer service is horrific and basically useless. Dealing with them can literally drive you to the edge and raise your blood pressure. It’s like a bad movie/ surreal. I recently had a food safety issue. My food was delivered uncovered, and unsealed. Completely exposed. Obviously I didn't feel safe about eating that so I had to throw it out, but first I took some photos to submit. I spoke with literally eight different Uber Eats agents over the phone, …..none of them could help me. They kept telling me that a mysterious “specialized department” would contact me by email. ( I truly do not think that department even exists.) I was not contacted. I called yet again. The phone agents have literally no ability to solve your problem, get you a refund or do anything. They just pass the message along to the mysterious department that you are not allowed to speak with. No case #, no ticket or claim #. You are basically at their mercy so they can blow you off. The next agent told me he would escalate it and guaranteed that the specialized team would email me within two hours. That never happened. So then I called again for what seemed like the 10th time and the next agent told me that the previous agent gave me false information and that they “shouldn’t have said that”. Then I was told I would be contacted within six hours. Never happened. I called again for about the 11th time and finally spoke with an agent who said “actually your issue is “not eligible for a refund.”— WTF? If food safety is not eligible for a refund, then what is? There is literally no one to speak with. The mysterious “specialized department” never contacts you. Uber Eats is a company that wears you down until you give up, so that they can literally steal your money. Which is exactly what they did. I basically threw $45 into the garbage can. I have canceled my account and deleted the app. I will never, ever do business with them again. They should be sued and I hope they go bankrupt. Truly Evil.”

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Posted 1 year ago

“I have never used uber eats... and now given what transpired I do not believe I every will, that's too bad, for you. i will take my business somewhere else. Here is what happened: I ordered from wine rack, no problem the gentleman showed up with the product, by account wans credited, no problem, little high price for the convenience but that's ok. Next he gets a text message that the order got cancelled yet I did not do it, in fact I was outside chatting with him while he waited. Another guy was apparently on his way with uber eats order back to be, I understand things happen and i waited. Only not to hear a thing about it again. I chatted with uber eats customer service rep, who has cleared things up and told that she will put into my uber eats account monet and extra too to pay for my inconvenience. I am learning my lesson, that She will add some uber cash on top of what i paid for the order to compensate me for the trouble. Few days later, I see another credit for the exact amount, I call the customer service rep is trying to tell me the bank did that and I should speak with them. What a load of bs. Save your money, never order from uber eats. I just moved to town, thought it would be cool to try it. I have learned a bitter lesson.”

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Posted 1 year ago

“Wish I could give zero stars. SONIA the support agent can suck my ass.”

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Posted 1 year ago

“My driver got pulled over by police. Then couldn't find my location. Canceled the order twice. Said she was at my location twice. Then you can't advise Uber of this.”

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Posted 1 year ago

“I ordered from ubereats from Wendy's, git a order delivered and wasn't even close to what I ordered, cost 41.90.. I told the delivery guy that wasn't what I ordered, so he left the order on the step and went back to Wendy's so he said, I called Wendy's and he didn't go back there so they told me to contact uber, so uber said to order again, and I did, this time was right and was 43.90. I got charged 41.90 the first time which I didn't even get the order wasn't even close, I asked for a refund and they told me I got both orders, I DID NOT RECEIVE 2 ORDERS OF BURGER COMBOS WITH WATER, THE FIRST ORDER WAS 2 CHICKEN THINGS WITH A POP, THAT WAS 41.90??? BULL!!”

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Posted 1 year ago

“App is clunky. As for the service it is terrible and don’t expect a refund if something isn’t delivered as Uber eats will deny and refuse any contact finally dumping you and hiding behind some arbitration.”

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Posted 1 year ago

“Uber Eats screws over their drivers continuously. There is no way for a driver to know how much they'll actually be paid for a job prior to taking it. Uber shows an amount that's higher than what it may actually be. Uber took most of the money from a drop-off I did recently as they said I didn't complete it. Their GPS tracking, phone records, and conversation with the customer all show otherwise. A system glitch on their end prevented the ride from being "completed" on screen, so it wouldn't close it out. A few dollars taken from a million drivers will add up to millions in extra revenue for Uber. Was their computer glitch accidental or intentional as an avenue to take what isn't theirs? Don't be naive; large companies operate like this. I deleted my account after they wouldn't release my funds. Theft is theft. I hope some AI societal wide change puts them out of business and bankrupts them in the future. I've noticed that when large corporations steal there is little to no recourse for the people who were stolen from. Luckily, I never supported their ride service and I never will. If you're thinking of using them as a side hustle, I'd say become their competitor instead. Start your own thing locally via social media and keep all the profits yourself.”

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Posted 1 year ago

“Where do they get their drivers from? lazy they don't want to get out of the car one have to go and look for the food in their vehicles, they don't know how to read the GPS, and they leave the food in front of other people's houses I can keep going on and on and now like that is not enough they don't speak English!”

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Posted 1 year ago

“I ordered a big order on ubereats and waited for so long for the store to accept my order. Therefore, I tried to cancel the order. Then boom, surprisingly, I got charge for a full bill without any notice that i will be charge for it. IMPORTANT THING should be mentioned three times: I CANCELED THE ORDER BECAUSE THE BUBBLE TEA STORE DOES NOT ACCEPT MY ORDER. I CANCELED THE ORDER BECAUSE THE BUBBLE TEA STORE DOES NOT ACCEPT MY ORDER. I CANCELED THE ORDER BECAUSE THE BUBBLE TEA STORE DOES NOT ACCEPT MY ORDER. Then I called ubereats support line, and they said they cannot do anything because when i cancel, the restaurant accepted the order already. But in my app, it was not accepted and when i try to cancel, the app did not show me any notice that i will be charge for the full bill if i cancel it. I will not cancel it if i know that. When you ride an uber too, when you cancel the ride, they give you a notice that you will be charge for how much if you cancel the ride. IT 'S JUST NOT IT. The first staff asked me to wait for so long then told me the same thing. I ask how I can complain about this, and she said "IF YOU DONT WANT TO GET CHARGED, DON'T CANCEL ANY THING IN THE FUTURE" I was shocked because if you don't want us to cancel, then don't make that cancel button. So, I told her if she dares to say it again because I want to record that to complain to ubereats because that's really rude. Then she said OKAY, go ahead, but when I turn on the record and tell her to say that again, she hang up on me... Second time calling, I got the same answer and keep saying they understand but can't do anything. I told them I only need my money or at lease my order, if not please give me complain link or any email to send my complain. But they ignore it and still can't do anything. Finally, after asking many times, she said she will ask her customer to call me back in 24 hours. I will give you guys updated tomorrow. I know that I can't get my money back but at least I need to get thing clear and to let all people know my horrible experience with Ubereats customer support line.”

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Posted 1 year ago

“The driver is never the actual person listed on the app..it's like..anyone in the family can cover a shift. Then..no one speaks English so there are either crazy no make scence substitutes..or none at all because they did not know how...what a train wreck”

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Posted 1 year ago

“The most disgusting and disappointing this is when I order from a store by using Uber thinking I'm secured apparently not. The store Gopuff cannot refund me bc I didn't directly order from thier app and Uber can't refund me bc the store has thier own driver who knew I didnt but yet Uber charge me for ordering through thier services. What more disturbing I watch while driver park his car in front of his house never near my location. Both claims neither of them is responsible. But yet I was charge never received the items and wasted my time in process. My questions is who responsible? Yet we suppose to trust that Uber provide the best services that your money buys!!! Ty Uber!!!”

UberEATS 1 star review on 21st August 2024

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Posted 1 year ago

“I hate working for them.”

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Posted 1 year ago

“I have NEVER subscribed to Ubereats and yet they have debited all my accounts on different occasions. I've had to cancel all my cards and close my accounts! But some how they found me again! I've tried contacting customer service which is a joke! I even contacted the CEO and was told I need to open an account to lodge a complaint. They are harassing me! UBER LEAVE ME ALONE!!!!!¡”

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Posted 1 year ago

“Zero stars food always expensive cold soggy never ordering from Uber again”

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Posted 1 year ago

“I made purchase through Uber Eats. I was charged 3x for a tip that was not authorized. I've called Uber Eats Support several times and all I was given is the run around. I've requested to speak to a supervisor, call has been escalated several times still no call back or resolution. This is why I stopped ordering from Uber Eats because of the horrible customer. This is not considered fraud because I didn't authorize the additional tip charges. My next step is going through the BBB for a refund and speaking to a lawyer for fraud.”

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Posted 1 year ago

“Selected paypal to pay for my order which had sufficient funds, charged my debit account TWICE instead so I got charged 2 NSF fees of $90. When I contacted Uber customer support, the chat got immediately ended 3 times before they said "Sorry for the inconvenience but we aren't going to do anything about it". Would give 0 starts if I could”

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Posted 1 year ago

“YOU CANNOT TALK TO ANYONE OR GET ANY HELP WITH UBER! THEY WANT YOU TO USE A CHAT WHICH DELETES EVERYTIME YOU TRY. WILL NOT HELP YOU IN ANYWAY. THEY ONLY CARE ABOUT $$$. NOT CUSTOMERS. I WISH THEY WOULD GO OUT OF BUSINESS SO THEY COULD UNDERSTAND ITS THE CUSTOMERS WHO PAY YOUR SALARY.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews