UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber eats allows you to order alcoholic beverages through companies that don't ask for ID requirements. They can just drop the alcoholic beverage on your front step without you knowing. This is dangerous! Anyone could have taken my delivery even a child.”

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Posted 1 year ago

“Uber eats stink. They give you someone else order. And they have the nerve to refund me a portion amount. I had to fight to get my full refund plus the refund of the tip. Why should I tip the driver when he is so not so smart to give me the wrong order. The worse of the worse. I know I am not the only one. Starting to day I am deleting the app. This is not the first time. It is numerous times. I ca not take this Uber eats no more. I spend a lot of money in this place no more. I am done.”

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Posted 1 year ago

“The Starbucks order wasn’t delivered with my DRINK and Uber refused to give me a refund for the one item. They claimed I had a past history of abusing the refund system but I had only used it ONE time for an identical issue. The staff was incredibly rude and now I’m out money because my item wasn’t delivered.”

UberEATS 1 star review on 29th August 2024

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Posted 1 year ago

“Break even, if not LOSING money. Most trips offered are 30c a mile. After high gas prices, oil changes, flat tires from nails, etc. We LOSE money after taxes. GFY. If you wanna drive for 4 hours to make $10 after gas, good for you. We're getting SCREWED.”

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Posted 1 year ago

“I've spent thousands with uber eats and last night a female driver was supposed to deliver. Instead a male driver turned up with different vehicle and then tried to pass me a wrong takeaway then said someone else is coming or ring uber eats. The women said she hasany drivers working for her line she's the boss of uber eats, she's a con artist. Because the driver was using here account it shows he delivered it as he came to the door but I received nothing. Uber eats do nothing I've complained 5times to get told no refund! The driver had 62% feedback the lowest I've ever seen but yet I'm in the wrong. So I told uber eats f*** o**. Cancelled uber one account and switching to just eat I will never ever return. Pay me to return and I'll still tell you to do one.”

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Posted 1 year ago

“I looked carefully waiting for my Uber driver’s arrival. I looked after every 30 seconds and went right upstairs when I saw he was here. I never got a notification informing me of his arrival and Uber did not even let me respond to their message saying their driver followed policy for waiting time because he didn’t. Horrible experience. Doordash is so much better”

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Posted 1 year ago

“The worst customer experience ever. No wonder your stock is plummeting. I'll enjoy watching your company fall apart.”

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Posted 1 year ago

“First and foremost ubereats has no contact number. I ordered bj bbq last night. The ribs taste horrible, it was the quality of the meat it tasted old. The extra 3.95 Brussels were burnt and the chocolate chip cookie was Extremely Burnt!! We tried to reach out to Uber eats but of course no response. 43.00 dollars wasted. I deleted their app and now I'm with DoorDash. I signed up, deleted and changed over to DoorDash within 48 hours”

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Posted 1 year ago

“They have lost it ! They keep delivering bad CX experience. When you reach support, you keep on getting transffered from one person to another. No empathy nor any conclusive steps to help during the order.”

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Posted 1 year ago

“Uber Eats is an utter disappointment. I received the wrong items with my order and they flatly refused to issue a refund or rectify the mistake. Their customer service is pathetic—unhelpful and evasive. On top of that, they overcharge without any accountability. The entire experience was infuriating and a total waste of money. Uber Eats has really gone downhill, and I wouldn't recommend them to anyone. Avoid the hassle and choose a different service.”

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Posted 1 year ago

“This place is a joke. They can charge you whatever they want even if you don't get what you ordered. I was charged for the full order even when they know the order has missing items. They will credit you back for the price of an item not discounting anything else. Trust me, do not use this company, it's highway robbery.”

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Posted 1 year ago

“I had an issue after I ordered from McDonald's they said they didn't receive my order so i msg my driver after I tried getting help from the app with no luck there I msg my driver and she was so nice and she took care of all of my issues with no problem 😊 shame on uber eats customer service you need more people like my driver who actually care about the customers”

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Posted 1 year ago

“Only 1 star because I had to give 1. Ordered food $100 meal that didn't get picked up. I contacted restaurant and they said no one picked up the food. At that point food had been sitting easily for over 40mins. I no longer wanted the food so I canceled it. Uber is saying I canceled and restaurant made the food already. How many people I can only imagine that Uber had literally STOLEN from. This truly is beyond awful customer service! Membership canceled and will continue to leave these reviews.”

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Posted 1 year ago

“I got a $6 coffee that cost LESS THAN the fees and taxes put together… $6 coffee… $2.99 in taxes AND “other fees” are $4.06…. WTH”

UberEATS 1 star review on 26th August 2024

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Posted 1 year ago

“Left my order on the doorstep to go cold without ringing the door bell (evidenced on a camera too) and refused to refund me. Horrible company with no ethics. Also have no complaints escalation process or real policy in place for complaints so you're left out of pocket despite a substandard service. Rip people off with no care at all”

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Posted 1 year ago

“I ordered 2 chicken sandwiches, a large mashed potato, and a biscuit from popeyes. i received 2 legs and 2 breasts. that’s all. the only response i have gotten from uber eats is “after review we cannot give you a refund” ????? horrible customer service. i didn’t receive what i ordered. i have the correct receipt (as pictured)”

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Posted 1 year ago

“UBER eats is A JOKE AND A SCAM THEY WILL STEAL YOUR MONEY THEY LITERALLY DO NOT CARE IF THEY MESS UP THEY GIVE YOU NOTHING FOR MISSING FOOD WRONG OR LATE ORDERS. I will never ever give this company my money”

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Posted 1 year ago

“Absolutely awful company! I signed up for Uber One and placed my first order. My food never arrived and the only option I was given on the app was to contact the restaurant. I did, only to find out that the restaurant wasn't even open and hadn't been all day! I then tried to cancel the order on the app but was informed that I would be charged a huge sum for canceling an order that wasn't even being made because NO ONE WAS THERE!!! I had to track down a phone number through Google in order to even contact support at Uber Eats because the app does not contain any contact info. I waited an hour for food to come from a restaurant that was closed and then had to go search for a contact number to have the order cancelled. I asked to speak to someone to complain about the experience and the disappointment with their app and all the customer service agent did was give me the same phone number I had just called her on! What an absolute disappointment as a company.”

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Posted 1 year ago

“I can't even give UBEREATS 1 STAR. They deserve zero! What an effing scam!!!!!!! HORRIBLE!! WILL NEVER USE UBEREATS AGAIN!! Received half of my order and UBEREATS only refunded a minimal amount to my account. Called store and GM said 'people are too lazy to pick up their own food .' Ordered 12 piece chicken and several of their fixins'. Did not receive green beans or coleslaw. Or chicken. Not blaming to restaurant. Blaming the driver that stole our food! UBEREATS should be ashamed of ripping off innocent people. Will NEVER EVER EVER ORDER THROUGH THIS COMPANY AGAIN. Ashley the driverr stole our meal. Shove the refund up your ass sideways.”

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Posted 1 year ago

“Their delivery windows are wildly underestimated. Then when you are stuck waiting and hungry, they continue to change their latest arrival time. Which coincidentally is what they hold on to when you try to question why your food is two hours late!!! Yes, two hours. Their customer services is almost intentionally stupid, making you feel like you are not understanding. Their fix, either cancel the order after you have waited this long, or get a $4 dollar credit towards your next order. Yes, that’s their fix. For you to keep using their mediocre services. Then drivers are picking up more than one order at a time, thus delaying your order even further. The only way you can get your order first is if you pay even more money over their already outlandish fees. It sucks to use this service for a little convenience just to end up hating the moment you decided to order out.”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews