UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,761 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Screw Uber Eats with all your might, I don't recommend it. You end up with couriers who leave your food in a parking lot, although in reality, they don’t leave it there but steal it – you can read more about this on the Internet. All attempts to contact them end up with a conversation with a bot that doesn’t understand what you're writing, so it keeps asking for responses. In the end, the complaint gets rejected because 'the courier delivered the food to the door.'”

UberEATS 1 star review on 17th August 2024

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Posted 1 year ago

“Trustpilot reviews Thanks for your review! UberEATS Your review is pending.Read more Vee 0 reviews US Rated 1 out of 5 stars Not trust worthy Uber Eats told me they will not give me a refund, because in the past. They had given me a refund for also an order that wasn't delivered. The following is the email I sent them back.. That is not my house!!!! Look at the picture he took!!! Look on Google, Look at my WHOLE HOUSE, my whole house is brown, with double wooden door!!! This misogynistic man, yelled and screamed at me and admitted he delivered to the wrong house because his GPS told him that was the house and that I needed to be nice for him to go get my food back, even though I was already being nice and being patient because I was afraid of him spitting in my food. Look back at the call, Look back at the picture he took, he admitted it he delivered to wrong house and on the picture is clearly not my house.”

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Posted 1 year ago

“Worse service ever Food items were missing But they did not listen Never order again…”

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Posted 1 year ago

“After, using UberEats for myself after many, many years I will no longer be using this app and I suggest that everyone else does the exact same!! I've never had any issues until today. While I was at work, my cousin decided to order some food to the house and he spent roughly $30.00 on food today. The delivery driver dropped the food off on the porch, took a picture of it on the porch. My cousin goes outside to receive his order and he can't find his bag of food although he does notice the delivery driver getting in the vehicle with the bag of food my cousin ordered. So the guy stole my cousins food. Not only did he get away with the food, he also broke my front door security camera so I would not have access to this footage!!! I am in disbelief!! How can Uber Eats hire someone like this, how many other people has this guy ripped off!?!?! My cousin tried to reach out to the delivery driver and ask him about his food and the guy acted like he didn't speak English!! When my cousin contacted customer service about this issue this is all he got from them " We reviewed your order and can confirm it's not eligible for a refund or price adjustment. Thank you for understanding." And then they ask "Have we resolved this issue." Way to go Uber Eats! I would like for you to compensate for the loss of my cousins money and to compensate for my broken security camera!!! How can any company get away with something like this??????”

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Posted 1 year ago

“Food from KFC delivered 30 minutes later than promised and cold. When I called to complain I was told anything up to an hour was what they call a reasonable time and when I said that wasn't good enough they hung up. I called again and the same thing happened. They read a script and hang up. I was only asking for their £4 delivery fee to be refunded. My receipt even has 'Delayed Order' written on it.”

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Posted 1 year ago

“I ordered 2 kid's meals and a side of medium fries, from McDonald's. It was$20...very expensive for fast food. Plus I only got the little 4pack chicken nuggets, but not the kids meal>> ridiculous!”

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Posted 1 year ago

“I was trying to cancel the order, I called the store to cancel they said have to contact UberEasts, and cancelled the order with the App, few days later still charged orders I cancelled . Had to dispute with credit card company and show the screen shots of my cancellation. And they gave me refund .. I thought it was over, When I try to order again , I have to pay the order I cancelled. They said, I should have contacted them 48 hours of cancellation even though I cancelled which doesn't make sense . I was try to find the Phone number of customer support of UberEats , it took me 20 minutes to google to find out ! In a short word, Once you order it Can not cancel the order with UberEATS, I am pretty sure, Lot of people like me but it's so annoying to argue/sue with them. But, This is another Total SCAM - UberEATS.”

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Posted 1 year ago

“Scammers. Claim delivery when there was none.”

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Posted 1 year ago

“My order was missing 2 items. After showing pictures and receipts uber said it was delivered accordingly. The restaurants constantly mess up and we the buyers get messed over. Uber needs to figure out a better system to make sure food gets made correctly.”

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Posted 1 year ago

“Charged me for an order they say I cancelled, but it was definitely the merchant. I then reordered the same thing, but was still charged initially. They refused to reimburse.”

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Posted 1 year ago

“Go with skip the dishes!! Much FRIENDLEIR staff and much more accomodating! I never have too many issues with the drivers or couriers. Uber driving is amazing if you need a ride. Uber eats; I cannot vouch for them at all. Everytime I have issues with replacements, missing items and just very rude; entitled drivers. I am more than friendly with everyone to begin with, then I will give you the same respect you give me....which is why I decided to sacrifice a bit of MY TIME to write this review. With uber eats in my previous experience, I constanly get talked over and was then hung up on. I was being friendly and trying to explain what I wanted. He didnt want to listen or put in any effort in this order at all. He then goes ahead and just threw everything in the bag. (I have a picture of the lack of effort for any staff reading. I will add I do find it highly ironic when I give a negative review the pic doesnt upload lol) Deffinitely better apps/services out there for food. Very dissapointed, but you try new things right? Hit & Miss Please don't be in customer service if you can't deal with customers or dont enjoy shopping/food delivery. To me, that should be common sense. Kind regards, VB”

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Posted 1 year ago

“They never take accountability for errors or deceptive aspects of their app. They have poor customer service and they increase food prices regularly. Door dash is superior in customer service and support”

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Posted 1 year ago

“Driver was 40 minutes late. She sat at the subdivision across the street for 20 minutes. I messaged her and she didn't respond till after she dropped it off,.”

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Posted 1 year ago

“Absolutely atrocious customer service. I placed an order and got the wrong food delivered. The delivery driver refused to return to the restaurant and said to contact UberEats help through the app. I did immediately and their AI said my order was not eligible for a refund or price adjustment. I asked why and just kept getting the same response: no. UberEats reached out to me about there being an issue right after I reached out to them- so I thought great, this will now get resolved. By day 3 of trying to resolve this, their AI said it’s been more than 48hours and now they cannot do anything; I used the same help chat & never closed it.. 10 days later & still trying to fix this. No explanation given, just no. I am cancelling UberEats and Uber & giving all my business to their competitors- I said I would do so and they sent the same response they’ve been giving me for 10 days.. so UberEats thinks it is acceptable to pay for an order you never receive; and are also willing to keep $45 from me in exchange for losing up to thousands of dollars a year in UberEats and Uber rides from my business…”

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Posted 1 year ago

“Always waiting over an hour for food to be delivered from 3 mins away. Most of the time my dinner will go for a ride across town before reaching my door. Complete joke of a service.”

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Posted 1 year ago

“I've deleted my account. Uber Eats seem to be actively trying to get rid of customers. Not the first time I've had problems with customer support. Didn't even try to solve the problem. Just said couldn't refund my money. Which is odd since I didn't ask for a refund at first. All they had to do was send the driver back to the restaurant to pick up the correct order. I rang the restaurant and they were happy with that. Instead got another message saying I wasn't getting a refund. Maybe you could listen to what your customers are saying. Not me though, I'm sick of dealing with your incompetence. Terrible company.”

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Posted 1 year ago

“Do not order from Uber! There are so many different third party delivery services that are way better with great customer service. I work at a fast food place, and get a lot of complaints when it comes to Uber because their customer service is trash! Orders are delivered to wrong addresses or delivery drivers steal food and Uber says "sorry not eligible for refund". I actually placed an order two days ago and my food was delivered to the wrong address, when I finally got a message back for them, they told me those exact words. I finally got to see what customers were talking about. When I asked why, they refused to give me an explanation. They are stealing money and then try to blame the drivers or the stores. Terrible delivery service! Wish I could give them 0 stars!”

UberEATS 1 star review on 13th August 2024

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Posted 1 year ago

“The driver never delivered my order when I called the driver said her car overheated and she wasn’t coming. She marked my order as deliver and I was charged for it. I contacted customer service and they were no help and told me I do not get a refund. I will never use Uber Eats again DoorDash from here on out.”

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Posted 1 year ago

“Deleted the app finally after the driver stole my order.. which I know he stole.. Ordered 2 coffees and two bagels from coffee guy cafe in Pensacola.. he left the food and took the coffees. Even took a photo with no coffee.. so I called the restaurant.. and they confirmed by entire order was picked up . Then I reported it to Uber eats as they won’t refund my money.. so I hope those coffees were good Christopher in the white Camaro..”

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Posted 1 year ago

“A total scam. I would recommend to everyone to look for something else. Not only the estimated time was far from the reality. They also charge you for everything and there's no compensation or refund. I recommend to stay away!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,761 reviews