UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,464 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,464 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“I ordered from Davanni’s and was charged 53.97 I immediately canceled within 10 min when I found out the delivery time is 3 hour. I understand that there is a charge for canceling but Uber scammed me and charged me the whole order amount. Don’t use u er eat go with DoorDash you will be scammed. I want the nation to know about how this is not fair because if I made a point this will change I will take my time to sue them. I know it’s not worth it but I will also call media you will hear it on the news.”

UberEATS 1 star review on 24th October 2024

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Posted 1 year ago

“Absolutely terrible service. I ordered a meal and an item was missing I tried their help and got automated responser “ no adjustments can be done” and I tried to follow up as the response was terrible as it didn’t address my issue.”

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Posted 1 year ago

“UberEATS is the absolute worst. They take orders with NO delivery drivers or any oversight.”

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Posted 1 year ago

“The third party delivery apps need to be regulated. They gave me the option to add an item to my order so I added a pop. The pop was $3.85. Then after I hit submit all these fees popped up. They charged me $7 in fees. So I hurried up and cancelled and so then they turned around and charged $4.85 to cancel! They should tell you up front about the fees. They already charge delivery fees, and service fees that I’m sure takes away from the drivers tips, but you have the choice to either use the service or not, but telling you after the fact should be illegal. I hate to think about all the money they have gouged by this dishonorable practice.”

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Posted 1 year ago

“Horrible company that will rip you off. They advertise promos for free items and will not honor them. I ordered from a restaurant because of the promo offer but I didn’t realize that I was charged full price for the item. Uber Eats customer service then tells me I am not eligible for a refund or credit. Lately items I have ordered are missing from my delivery and I have been getting the same response. Basically overpaying for everything and not receiving what I paid for is becoming normal practice. Uber Eats seems to condone this and will not issue a credit or refund. I am forever DONE with this company”

UberEATS 1 star review on 23rd October 2024

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Posted 1 year ago

“-1. Delivery driver doesn't even need to actually attempt delivery in order for this shitshow of an app to charge for items never received and then apply a restocking fee. Want to call customer service? HA! Wait half an hour for an text session with some scripted b.s. that railroads you for another 15 minutes before saying f' you thanks for your money. SCAM, simply GROSS business practices, this company is fraudulent.”

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Posted 1 year ago

“They are the worst my order was canceled by the driver or the store and that I can not get a refund or a discount off my next order! I was just out of $30 and no food without no hands up or nothing and when I try to contact Uber eats they basically told me there’s nothing that they can do and that they are not crediting me.”

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Posted 1 year ago

“I placed an order that was not delivered and was cancelled by the driver. Before the order was cancelled, I tried four times to contact the driver through text and phone. I only got voicemail on the phone and got no response on text. I was sent a message saying that the order was undeliverable and that I was being charged the full amount. I contacted Uber Eats and they told me three times that I cancelled the order, which I did not. They refused to give me a refund.”

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Posted 1 year ago

“I cancelled my Uber eats order with Pizza Hut within 3 mins of ordering. My total food amount was $27 and they charged me $15. Shame on Uber eats and Pizza Hut.”

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Posted 1 year ago

“Terrible customer service my order got cancelled trying to alter my address to the correct address and I end up being charged full amount and a cancelled order. That was all the money I had for my family to eat this and for this to happen! Never using this app again!!!”

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Posted 1 year ago

“Order a couple of burgers from Burger Bodega and uber app showed a driver canceled the pickup so I continued to wait on another delivery person after 15 min I choose to cancel my order because food would be cold . Once I canceled Uber eats charged me $ 30.00 cancelation fee .I will never use they're app again”

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Posted 1 year ago

“I was charged cancellation fee whatever I called the store and make sure my order wasn’t ready 🙁 Was a pick up order”

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Posted 1 year ago

“Ordered some food from Taco Cabana. They delivered (diver called Derek) the total different meal than I ordered. Phoned them. They needed a photo. I asked them how do I send a photo. She said that she will send me a message that will pop up on my app. I don't think she knew how to send me a message because after 4 messages it did not pop up on my screen. So she told me she can do nothing for me! I will never use Ubereats again. They are just a bunch of apes.”

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Posted 1 year ago

“I never received my food, I requested my money back from the 3 people including the manager Juvy and they said nothing was able to be done. They stated the person that dropped of my food did everything they were supposed to do. If your food get stolen by either someone else or driver they will not go anything for you! Use other services! And this is not the first time I’ve had issues with them. They always take forever with my food, it’s always something. I DO NO RECOMMEND uber eats !”

UberEATS 1 star review on 22nd October 2024

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Posted 1 year ago

“They're business model is charging you more and advertising promo prices and not applying the discount and promo in hopes you don't look at detailed receipt. I order wings bc there was a promo that I could get chicken tender meal for free if I spent $25. It's showed the correct prices when I reviewed my order before paying. Once I paid I could figure how 25$ became 58$? The wings were 12 but they somehow charged me 22, and added the promo tenders price back into the total. This company should be shut down for fraud.”

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Posted 1 year ago

“This company is a thief. The restaurants hike up their prices to be on app and Uber eats takes so much money over, then wants us (customers) to pay the drivers. There is always a missing item especially drinks and sides and the food is always poor condition. They don’t like to refund either.”

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Posted 1 year ago

“This app sucks it's slow and it's not accurate yesterday I went to the "hot spots" where it said on the app I was sitting there for 30 mins nothing popped up i drove around for over an hour and nothing so I came back home and they pay u very little 3 dollars a delivery please smh ur better off working at a warehouse than doing this stick to ur day jobs uber eats aint worth it trust me.”

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Posted 1 year ago

“They driver always still your food. Destiny with the black jeep Cherokee this morning. They take my money in 2 seconds but take 20 days to give it back. I'm done with them. I will be deactivating my account and switching to someone else. To many companies offer the same service to be putting up with this.”

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Posted 1 year ago

“Their customer service is absolutely horrible. I would not recommend this Uber eats app.”

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Posted 1 year ago

“I ordered from a Mexican restaurant that unfortunately was a 1000 miles away and cancelled immediately. Uber said it was my fault and I still had to pay 62 dollars. I use Uber all the time but will never use it again and continue to tell my friends not to use sure an unreasonable company. What a horrible experience!!!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,464 reviews