UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Uber Eats are thrives, don’t give access to our credit cards. They steal our money and doesn’t return”

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Posted 11 months ago

“Food delayed then never came. Customer service was rude and useless.”

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Posted 11 months ago

“Everything every time. The “customer service” is a form of torture that provides no resolution by phone and by chat”

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Posted 11 months ago

“We ordered tonight and the driver put that it was delivered when it wasn’t. We tried calling the driver twice and so did customer service and it just went to voicemail. We did receive a refund though.”

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Posted 11 months ago

“I cancelled an order within 30 seconds and got charged 67$ and was told there was nothing they could do to refund it. Terrible service and will never use again.”

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Posted 11 months ago

“I ordered food and never received the order. I was still charged for the food and Uber eats refused to help me with this inconvenience.”

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Posted 11 months ago

“Terrible terrible terrible. Do not ever use.”

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Posted 11 months ago

“This is outrageous. My first Uber Eats order, and i never received it. Not only did the delivery person not ring the bell or contact me in any way, they made a outdoors photo as "proof" of my order taken at a totally different, unknown address - it is clearly NOT my house. And because of that photo, Uber eats did not give me a refund either. So, not only did i stay hungry - i payed for nothing – AND did never get a way to contact the driver, either. NEVER AGAIN! Do yourself a favor - stay away from them, there are far better delivery options with actual customer service.”

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Posted 11 months ago

“I placed an order on Saturday paid $23 for the order. Had an issue with the order items did not come. Neither instructions were not followed I emailed this Uber eats three times got no reply but I’m not gonna pay for it. I’m just gonna stop payment on my credit card. This is insane.”

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Posted 11 months ago

“My delivery driver sent me an unacceptable sexual message. Then proceeded to stand by my door like a stalker. Took a photo of my food in front of you my door, then took the order with him. Uber Eats customer service is terrible. I can’t get any help nor have I got my money back.”

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Posted 11 months ago

“ordered steak ‘n shake and my driver was not careful with our food at all, and when i took my shake out of the drink carrier it exploded everywhere. apparently the picture i took of the mess on the floor was not good enough but i couldn’t take another since i had already cleaned it up. never got my refund”

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Posted 11 months ago

“Save it time now that I've ordered and my whole order. Is not there now? I have no dinner.”

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Posted 11 months ago

“I ordered 5 tacos from S2 Express Grill they were buy 1 get 1 free so I should have received 10 tacos. When my order was delivered by a young man who couldn't even speak english. The plastic bag had a tight knot in it and when I opened it I only had 4 tacos in my bag. I will not be ordering again can even trust that my food would be ok!! Terrible!!!!”

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Posted 11 months ago

“I ordered a food delivery and when it arrived there were items missing. Contacted Uber twice and both times they have refused outright to either provide the missing items or refund me for them. Spoke with the restaurant themselves and they advise me that I have to speak to Uber so I tried again with the same result. In the real world this is called theft as I don't have the items but they have my money! Disgusting”

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Posted 11 months ago

“Never received my order. After refunding my money, UberEATS then removed the amount of the tip from my bank account to give to the driver, Mary, even though she never showed.”

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Posted 11 months ago

“UberEats are thieves. Their customer service is the worst Ive ever experienced. There was an issue with my order from iHop. One item was incorrect and one item was missing. When I reported this through help, I received a message saying that “This order is not eligible for a refund”. When I asked why I was not getting a refund for not getting what I ordered, again I was told that “This order is not eligible for a refund”. In what universe can a company just rip someone off like that?”

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Posted 11 months ago

“I had to give it one star to write this review. I ordered from Dairy Queen about 6 miles away. When the food arrived the blizzard was still in good condition and frozen but the chicken in the chicken strip basket was hard and cold like it had been sitting quite a while. It was inedible. When I asked for a refund they wouldn't give it to me. I wouldn't order with Uber Eats. Try another delivery service.”

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Posted 11 months ago

“The drivers are usually good hard working people. Tech support agents are rude and hang up on the customers. This company needs to be banned from operation. Worst customer service I have ever had.”

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Posted 11 months ago

“This is ridiculous. There only job is to follow simple instructions and my food has been delivered to the WRONG address twice now. They delivered my cookies to the wrong address when I specifically put the correct one. Unacceptable. Very disappointed”

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Posted 11 months ago

“No stars but you have no choice. Do not use this company! They have delivered to wrong address the last 2 times I ordered so I never got my food. Try to connect to driver and no answer but some voice mail in another language. Their app will refund your money but not the tip they want to give it to you in uber cash. I don’t want uber cash because I will not use them again. If they can’t hire a competent driver who knows where they are delivering to why? Basically they suck and customer service is worthless. do not waste your money! Door dash”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,758 reviews