UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this was my first time using uber eats. i always use doordash and will now forever use doordash. I ordered taco bell last night and the order never arrived. i went and looked at some of my neighbors doors as it’s a townhome so they all look alike. nothing. couldn’t find it. ordered it again. the app said it was delivered but no ring notification, no proof that is was. I went outside and saw the car that had previously “delivered” the food, walked up to her door and asked where she had left it because we couldn’t find it. she said she had left it at a different house # because that’s what the app told her to do. we went and looked for this house number only to find out that our neighborhood doesn’t have that house number. customer support said they can’t give us a refund because there’s no proof it wasn’t delivered. it’s the next morning and we still haven’t found it. poor app. poor service”

UberEATS 1 star review on 23rd April 2025

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Posted 11 months ago

“My food was never delivered. The photo that the driver took is just a black screen. Tried contacting uber eats through the app and when I tried to get a refund after tapping next the message just said it was delivered. No way to contact anyone through the app and when I find a phone number it says it's not accepting any calls. Wasn't this hard before. I've spent a lot of money with them but I'm now deleting the app. And by the way I tried calling the driver but no luck.”

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Posted 11 months ago

“Estimated delivery time is a joke. My order arrived cold one hour later than “estimate”. When I challenged the driver’s buddy (the driver stayed in the car), he said they had to make an extra stop. So that stop took an entire hour?!? Was it at a bar maybe?? I tried to cancel my order but was warned I’d still be charged for it. So once I confirmed that the order was in fact cold, I wrote negative comments on their comments page and changed their tip to only $1. That was just to make sure they realized it was intentional. I’ll NEVER use uber eats again!!”

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Posted 11 months ago

“I didn’t receive food”

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Posted 11 months ago

“Horrible customer service . I canceled my order yet they charged me full amount . I asked them to deliver my food since they refused to refunded but they don’t.”

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Posted 11 months ago

“Incompetent people. Won't resolve issues. They can't find addresses. I've ordered through them consistently for well over a year and almost every time i have issues. Either they can't find the place. (One driver literally pulled into my area. Decided this can't be the right place. Then proceeded to leave my food at a completely different building.) Horrible service and customer service.”

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Posted 11 months ago

“Terrible service. I ordered two dozen bagels for the staff at our school and it was dropped in the wrong location. That's okay, but they refused to do anything about it because they said they could not reach anybody over the phone. I will never use the service again. Absolutely horrible customer service.”

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Posted 11 months ago

“My food was delivered to the wrong address and I was told that I would not be refunded even though a previous customer service rep told me I would. I contacted support right after the order was made and was hung up on.”

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Posted 11 months ago

“They won't let you change the delivery address after order was placed. Horrible customer servicegoing to use door dash instead”

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Posted 11 months ago

“My order was delivered to the wrong house. The driver submitted a photo of the front door. It wasn’t my house. He said he was given the confirmation code by the person that answered the door. Impossible. Uber eats refused to refund my money AND the tip! I asked them to simply look up my house on google earth and compare.”

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Posted 11 months ago

“I have ordered something else and received something else , which is ridiculous and now they are not refunding my money”

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Posted 11 months ago

“THEY STOLE MY FOOD AND IM VERY UPSET”

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Posted 11 months ago

“I'm not sure what the deal is between LCBO and Uber Eats, but they are charging $18 for one beer, pretending it's a six-pack. This is more than outrageous, a total scam.”

UberEATS 1 star review on 21st April 2025

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Posted 11 months ago

“They delivered my food to the wrong address, although the address was correct on my order. They told me they couldn't do anything about it. I call that BS. I will not order from them again!”

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Posted 11 months ago

“Absolute shower of sh... they have the cheek to accuse you the customer of suspicious activity because they can't get an order right. I'm never using uber eats again”

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Posted 11 months ago

“Scammers. Had to cancel my card 3 times because they keep charging a membership I NEVER asked for. So tired of their BS.”

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Posted 11 months ago

“I was missing my sandwich in a Popeyes order and im asking to reimburse me for the sandwich which was 4 dollars at the time. I get a “ Hi William‍, We can confirm that this order isn’t eligible for a refund or price adjustment. Thank you for your understanding.” I would of been fine for a 4 dollar credit”

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Posted 11 months ago

“Stop delivering food and keep to the taxi service. The absolute worse customer service ever.”

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Posted 11 months ago

“"I'm beyond frustrated with the absolute disaster that was my food delivery experience! The driver didn't show up, didn't communicate, and just marked my order as completed without delivering the food. I waited outside for over 20 minutes, wasting my time. When I called the driver, there was complete silence. And to add insult to injury, the company is refusing to refund me, claiming the driver followed protocol. Unbelievable! This is ridiculous. I demand better customer service!"”

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Posted 11 months ago

“The drivers they use are worse than horrific. Sushi arrived mixed up like a fish stew, then pizza from Debonnairs arrived 1 hour late on “priority “, cold of course. Nobody seems to check on those drivers and they do whatever they want, accepting many “priority” deliveries at once or playing football with your sushi platter”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,758 reviews