UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,452 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Poor customer service.. Ubereats refuses to refund me for a order I never received..The Ubereats delivery person named Tonye called to locate my apartment. Gave her directions to my apartment but never received order...Will update once Sammys Cheesecake responds..”

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Posted 9 months ago

“By far the worst delivery experience!!!! Ordered 3 pizzas. Was delivered ONE pizza which was left outside in the rain to get soaked. Noone even knocked on the door or call/ text. By the time I realized it was just left there, it was not edible + where the heck were the other two pizzas…?! The entire order was marked as delivered. Called the driver- doesn’t speak ANY english. Called the store- they said the driver “left the other two pizzas here”…what?! Why?! Called UberEats- they “cant verify my order”… huh?! 😳I am just shocked by the whole experience and complete lack of customer service and accountability. Lesson learned! I wish I had read their reviews prior to ordering. This was my first and certainly last order with them!”

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Posted 9 months ago

“Everything went wrong. I placed the order, courier wasn’t able to find my place, I went outside to meet him, called, offered a noticeable point, but my order was marked as delivered and that’s it. I contacted support, they told me basically that it’s my problem and never refunded me”

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Posted 9 months ago

“This company has 0 interest in helping with complaints- for over a month I have waited for a refund that was already admitted by them is owed to me- yet they just keep giving me the run around and avoiding me - all the for $40 - total joke of a business”

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Posted 9 months ago

“They do not care about their customers. I had to cancel my order because it took the store 40 minutes to give it to the driver and then the driver could not get to the delivery place due to traffic, it took ONE HOUR so i had to cancelled it to go to work and they did not give me a refund not any other solution because i should not have cancelled the order. I Will NEVER use Uber Eats EVER AGAIN!!!”

Helpful Report

Posted 9 months ago

“After being told that my order would arrive in 60 to 90 minutes. Being told the driver had arrived, which she had not. Then being told by the driver that Carrabba’s gave her the wrong order and she would return with the correct order, she did not. Not sure if it was Uber eats that canceled or Carrabba‘s but 4 1/2 hours later, I was told my order was canceled. Huge waste of time and no apology!”

Helpful Report

Posted 9 months ago

“Ordered from uber eats from the business. I got an egg and cheese breakfast bagel and a side hashbrown. They no longer have hashbrowns, instead of leaving it off or calling me they added sausage. I didn't want sausage, otherwise I would have ordered that kind of bagel. Now I can't get a refund from them or uber eats. I couldn't speak to a human at uber eats. Even though the business admitted they know they made it incorrect I couldn't speak to a human or get a refund. Ridiculous!!!!”

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Posted 9 months ago

“Got charged a tip for an order I went myself to pick it up. No customer service! No refund!”

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Posted 9 months ago

“I ordered ruby Tuesday March 13, 2025. Says its delivered but id didnt arrive. I want my $40.98 money back”

Helpful Report

Posted 9 months ago

“Ubereats is not giving a refund, they charged me a $22 cancellation fee and it was more $2 off the original price. Now I’m charged with this fee and have no food, this is the worst app to buy food from and I don’t recommend at all. I can’t believe people would charge that much amount of money and never give the food. Plus the food was talking 40 mins just to come and they hadn’t even prepared it. Worst food app ever.”

Helpful Report

Posted 9 months ago

“I’ve always used my credit card on uber eats with little to no issues. Well, tonight uber eats decided it wasn’t going to work. Thanks for sucking as always 👏🏻”

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Posted 9 months ago

“Terrible experience. Charged us for our local sushi order. They were late & kept pushing back the time. Then claimed it was lost. Run around w customer service & they refuse to give us a refund even though either their driver ate our sushi or gave it away. Worse experience ever with delivery company. Never again! Sister is trying to reverse charges but UberEats has lost us as customers.”

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Posted 9 months ago

“Useless service food is so cold dont order through uber eats”

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Posted 9 months ago

“Horrible service - we Ordered food at 3:45pm for a 6 pm delivery. Kept seeing a change in drivers on the app. I reached out to uber eats on chat and they said the order was on schedule for delivery. I waited 15 minutes and contacted the 4th delivery driver and he said the order was stolen. I reached back out to uber eats on chat and they told me the order was cancelled and I would not be charged. That was there answer . No compensation , sorry customer service . Will never use uber eats again !!!!!!”

Helpful Report

Posted 9 months ago

“I HAVE NEVER BEEN INFORMED BY ANY OTHER RESTAURANT DELIVERY THAT IF I DO NOT CHOOSE A TIP AT CHECKOUT PRIOR TO RECEIVING MY ORDER THAT I WILL BE PASSED TO ANOTHER DRIVER. EXACT WORDING " ARE YOU SURE YOU DON'T WANT TO TIP? DRIVERS WILL PASS ON YOUR ORDER AND IT WILL BE DELAYED "!!!!!!! WHICH IS EXACTLY WHAT HAPPENED AND TOOK AN HOUR TO ARRIVE. I ALWAYS TIP ONCE I SEE THE ORDER IS CORRECT, ARRIVED HOT AND ON TIME. PLEASE EXPLAIN THIS TO ME? WHAT SERVICE/RESTAURANT/DELIVERY PERSON EVER GETS A TIP PRIOR TO DELIVERY???”

Helpful Report

Posted 9 months ago

“This isn’t even the first time I’ve had the worst customer service experience w them . I now know to use a different delivery service so I don’t have this problem again .”

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Posted 9 months ago

“10 minutes before my expected delivery my order was canceled. After a huge run around with uber eats I was finally offered $10. No thanks, I won’t use this service again.”

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Posted 9 months ago

“Uber Eats are thieves”

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Posted 9 months ago

“Refund request and clarification of cancellation charges Dear Uber Eats team, I am contacting you to express my dissatisfaction with the service received in relation to an order that I made today and that was canceled one minute after having made it. Even though I canceled it almost immediately, I have not received the corresponding refund. In addition, I have noticed that Uber Eats is charging a cancellation fee of 100% of the order amount, which I consider unfair and, honestly, it seems to me that they are acting inappropriately. This situation makes me feel that I am being treated unfairly and, if it is not resolved soon, I will be forced to take legal action. I have tried to solve this problem through multiple calls to customer service, without success. I kindly request a full refund of the amount paid for this order and an immediate clarification on the cancellation fees applied. I hope for a quick resolution to this problem. Sincerely, Alvaro Gonzalez”

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Posted 9 months ago

“Just ordered a KFC was missing all the fries and dips, only chicken and gravy for me, daughrer wont eat cause she will only eat the fries! probably will never use uber eats again, would rather a service that you can pick up the phone and sort any issues out. My question is does the resturant forget or does the driver take it out? As it wasn't fully sealed. And why can there be a step where they can re send your missing food?”

Helpful Report

Posted 9 months ago

UberEATS is rated 1.1 based on 10,452 reviews