UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,452 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely the worst customer service I've ever experienced from the corporate end of uber. I had my card stolen from me and used on uber. they at first were being helpful untill it came time for me to provide information and proof of the transaction. they couldn't wait more then 3 minutes for me to get the info they requested before trying to push it off on my bank. and then loging off of the chat. that's the other thing. where the hell is a phone number to call and dispute this charge!!!!”

Helpful Report

Posted 9 months ago

“Terrible customer service. Got off work, ordered food from a restaurant 15 mins away. I didn't want to drive anymore after working 14 hrs and I didn't have much to eat at the house. Well 2.5 hrs after I ordered, I got my food. It was very cold, hamburger bun was soggy, nuggets were gross. I don't blame the restaurant because they had the food waiting. Even though my order arrived after the "latest arrival time" (it arrived after midnight) Uber Eats gave me $14 credit back, I contacted support wanting a full refund as the food wasn't edible. They offered an additional $15. I then reassured I wanted my $65 back. Then they reverted back to "we already gave you $14 credit back on your account and can't do any more". So I backpedalled and requested the additional $15 they offered on top of my $14 already refunded. Now they are stonewalling me and I'm screwed out of $51 for food I couldn't even eat 2.5hrs after I ordered. I will never use Uber eats again.”

Helpful Report

Posted 9 months ago

“I made several complaints about an… I made several complaints about an order not arriving last night, the food still didn't turn up. Then it was marked as completed by the system! Still no food! I tried ringing the restaurant 8 times and the number dialled out Uber now won't refund me my money”

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Posted 9 months ago

“The delivery driver called my place of employment crying and said I was rude. I explained I usually collect my food in the foyer this was the only words ex changed. The delivery person has since left a full page negative review on my company's website I have witnesses who have stated they observed no rudeness. Only the change of food and a code. I hope the young delivery driver is ok!”

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Posted 9 months ago

“Drivers steal food, Uber eats offers no resolution”

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Posted 9 months ago

“This is my first and last time using Uber Eats. Not only did I receive the wrong order and late arrival by the deliver driver, when I call for assistance the staff is absolutely awful. The delivery got lost and never answered his phone. Provide delivery instructions, he struggles to read instructions. When he arrived, it was obvious that the driver did not speak English. When I got into my home, the driver gave me the wrong order. So I contacted their help support to request for a refund. I was given a partial refund and offered to provide the difference of the amount charge as a credit. The difference of the amount was the tip amount. So essentially I was still being charged for the delivery tip. This is the worst experience I’ve ever had in my life. As a corporation, Uber Eats has the responsibility to provide a service if the service is not rendered, the customer should not receive a partial payment. The customer should receive a full refund of the same method of payment.”

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Posted 9 months ago

“Uber was great. Now app tells customer 15-30 mins and it ends up being an hour or more. Deleting app going with door dash for customer service. See ya bye!”

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Posted 9 months ago

“I ordered food, and within two minutes cancelled it due to the arrival time. I would have been home by the delivery time. Then I went on a trip out of the country, when I got back I saw an email it still charged me for my food I cancelled. And because it had passed two days before I complained they would not credit me or give me a credit. I use Uber tons! But because they did not do anything about it or understand the situation I will no longer support this business.”

Helpful Report

Posted 9 months ago

“I am a delivery driver with Uber Eats! In the past if I had an issue I could call an agent and even speak with a manager if I had an issue, but they have basically taken away any way to for their drivers to get support! Anytime a trip got cancelled for anything not of our fault I could still at least receive some type of compensation in most situations, but now they absolutely will not do anything for you but cancel your delivery, and on top of that the cancellation will count against you as your fault!! They absolutely do not care anymore!!!”

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Posted 9 months ago

“Beware and check your bank statement--Uber Eats likes to double/triple charge for orders. I just checked my credit card statement, and they recharged me 2 times this week for an order I placed and paid for 2 months ago. Of course, their Customer Service representative says he cannot help and there is no supervisor available. Only via email chat.”

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Posted 9 months ago

“There is no customer service. The reps never want to connect you to a supervisor. Didn’t have my food delivered and then they don’t get back to you”

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Posted 9 months ago

“Tried to turn in a negative uber eats review as more than half the order was wrong. Siit would never load the review section.”

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Posted 9 months ago

“Absolute sad and sorry customer service. The restaurant called and said they didn’t have what we orders. I cancelled the order and Uber Eats charged me the full price. How is this legal and fair. NEVER AGAIN”

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Posted 9 months ago

“I will never use Uber Eats again. They took zero accountability when they failed to deliver my food despite me providing multiple artifacts showing the order was never delivered. Absolutely awful!”

UberEATS 1 star review on 19th March 2025

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Posted 9 months ago

“Would leave a zero stars!! Didn’t follow the directions. Didn’t contact me. Left my kiddo hungry with no lunch. NEVER USING THEM AGAIN!!”

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Posted 9 months ago

“I’m a restaurant owner who believed uber eats may be a good option to increase sells. First, they charge 30% of each order, which is a big cut for an small business like mine, but let’s say it is how it works. The problem began when because of a very poor security system, someone stole my account and I stopped receiving my weekly deposits. I reported this issue the very same day this hacked happened, early in December 2024. Since then I have been trying to fix this situation, called them several times and sent them many emails. But nothing happened. I have not received any update or any feedback. I stopped using them, which cut a good chunk of customers who like to use their delivery system, and have lost thousands of dollars on sales not paid to me. So frustrating.”

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Posted 9 months ago

“Please be aware of the orders to make sure you get credited for canceled orders. They charged me $24 for a burger. The driver called to say he's not delivering to a school. I canceled the order which they never refunded me for it.”

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Posted 9 months ago

“Ordered dinner 3 nights ago and the drivers never showed up; claimed the order was cancelled after numerous chats with uber telling me it was in the way . They gave me a $10 coupon , so I ordered a simple pizza hut pizza at noon today . It arrived 1.25 hrs later cold and dried up. From pick up to deliver took 45 minutes. We only live 20 Minutes away from Pizza Hut. Uber eats takes no responsibility to lost orders or cold deliveries! Will never use again !”

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Posted 9 months ago

“They are consistent in one way. Your food will be cold. They will let drivers drive all over with your food so it’s wet and soggy. I will go back to doordash”

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Posted 9 months ago

“Placed a order for $88 with McDonald's canceled the order within 2 minutes as I realized I had ordered double of everything and was charged $69 for canceling the order. How is this even allowed? Will absolutely not use or recommend to anyone ever again”

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Posted 9 months ago

UberEATS is rated 1.1 based on 10,452 reviews