UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,452 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,452 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Terrible customer service, they could not understand a simple query and then (potentially to distract from their incompetence) falsely accused me of claiming a chargeback from my bank for a previous order and threatened to freeze my account until I paid it back. Ridiculous. I asked to esculate the issue to a manager a few days ago and I've not heard anything since.”

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Posted 9 months ago

“After order was delivered Uber eats cancelled order and charged me 15.61 and 25 for alcohol fee. Order was a kids meal and a steak with rice. No alcohol was ordered or delivered. Was charged fraudulent for something I didn’t do (cancelled order) or consumed (alcohol). Had to fight for them to refund me my money when I have proof of actual receipt and time stamp of when THEY cancelled order to charge me a fee.”

UberEATS 1 star review on 11th March 2025

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Posted 9 months ago

“I was scammed and my withdrawals were blocked, Sup*reme*asset*7**@**gm*ail.**com assisted me get my Money back”

UberEATS 1 star review on 10th March 2025

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Posted 9 months ago

“Uber eats started charging me $9.99/month without my knowledge. BE CAREFUL! I WILL NEVER USE THEM AGAIN!!!”

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Posted 9 months ago

“I placed an order for 4 breakfast tacos from Taco Cabana 2 miles from my house and the uber driver stopped at a second restaurant to pick up another oder, I called him 40 minutes later and he is still waiting for the other order, so I had to cancel the order and was charged $17.65 to compensate the driver and TC. What about my compensation!!! He picked up the second order not me!!! I will never again nor recommend Uber eats!!! I called to get my money back and support said they could not refund me!!! Never Again!!!”

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Posted 9 months ago

“Worst experience ever! They hold your money and don’t refund back in a timely manner. My order was all wrong and I it’s been a while and I am still waiting on my refund. There is no customer support to talk with you to resolve the issue. Can’t be trusted!”

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Posted 9 months ago

“I had the WORST experience with Uber Eats tonight! My order was ready within 20 minutes. But they couldn’t find a driver to deliver it to me so they didn’t arrive until almost 2 hours later. It was ice cold. And all they were willing to do for $100 order please give me a $20 credit because they said it was only 16 minutes past the absolute maximum late delivery time. The first delivery person decided not to deliver it after they sat there in the parking lot for 15 minutes. I asked why they weren’t picking it up and then he canceled his pick up. So someone else finally decided to pick up my order. But it took forever because they made several stops along the way. When I contacted Uber Eats about this, they had absolutely no sympathy whatsoever. Worst delivery service ever.”

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Posted 9 months ago

“Stole my money and their rep, Harshit, refused to do the right thing.”

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Posted 9 months ago

“If I could put 0 stars I would. Every time I have to deal with uber eats it is a pain. The process is tedious, the fees ridiculous and EVERY time I use the service I have an issue, forcing me to deal with customer service which is a nightmare altogether. They make it imposible to get ahold of an actual person and once you finally do they repeat the same scripted response like robots. It's just an awful experience altogether coming from a company so big that you would expect to get the value for what it is costing you.”

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Posted 9 months ago

“Worst delivery company ever it’s been over 2hrs and I have not gotten my order yet. They have truly lose a customer.”

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Posted 9 months ago

“I ordered at 5:23pm, 2hrs later 30 mins on the phone with customer service and no food. Uber said they can’t do anything for me until the driver cancels my order. This is ridiculous, she said the driver was new and he wasn’t responding to either of our calls. She said there was no supervisor and kept saying “I understand but there’s nothing I can do we have a policy”. $73.60 later, no food & nothing uber can do about it. I will NEVER use uber eats again!”

UberEATS 1 star review on 9th March 2025

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Posted 9 months ago

“Absolutely disgusted food arrived late for my son it was freezing cold I put a complaint in in his behalf and uber customer service took no responsibility what so ever even tho the delivery driver had prior deliveries to my sons order being delivered his chips were not in the bag had fallen out loose of the packaging !!!”

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Posted 9 months ago

“This is the 2nd time and the last time food is shown ready. Shows driver picked it up. Shows driver is on his way. After an hr the order is canceled. Time number 2. Food shows ready... Driver is on his way. Time for delivery keeps increasing. I message the driver. He said he is in on his way..Next message. A new driver has been assigned. what did they do? Meet on the street to change my food from one driver to the other. I cancelled the order. I could not wait any longer because the app went back to telling me that the driver was picking up my order. The previous driver said he was on his way with my order. Someone is lying. I chatted in and they said no refund! I’m writing this review. never again will I use Uber Eats? I will always use DoorDash. if I could give zero rating, I would.”

Helpful Report

Posted 9 months ago

“i use uber eats in a town where it shouldn’t be hard to get a driver. i live in a big city. but it was over an hour and i still didn’t have a driver (this wasn’t the first time and id had enough) so i called the restaurant. they said we can’t see your order. i called uber. they said they can’t do anything for me. they’ll see it when they see it. i don’t have the time nor money to wait and see about stuff like this so it was very frustrating to find out that communication, the one job uber has, they can’t seem to get it right, EVER! and then they can’t even give me compensation?! this is expensive and i’m a college student who needs food when i cannot drive safely. this is all very frustrating. i’ve been a LONG time uber customer but with this situation and recent others, please yall, go to doordash or something. i promise”

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Posted 9 months ago

“We ordered uber eats and they said that they needed to show I.D. to the delivery driver???? We have had our identification stolen before by giving our drivers license before. We did not order alcohol. The delivery driver wanted to scan my drivers license on his personal phone! You have my credit card ,it was approved and was paid for. Why do I need to show I.D.???? With all the scams and identity theft going on today. If this is your new policy, we will never use you again!!! I refused to give him my identification and he was very adimet that I needed to. He gave up, but then called after delivering the food to come back and get get my drivers license scanned. Again, I said no!!! Very sketchy!!! If this is your policy, then I would definitely think twice about that! Horrible experience and will never do business with you again!”

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Posted 9 months ago

“Service unacceptable! Pas livré, pas de contact possible et pas de remboursement. C est sûr pour nous, Uber eats c'est fini!”

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Posted 9 months ago

“My wife ordered dinner payment went through and all of a sudden order got cancelled leaving us with no answer as to why rang shop and the order hadn't gone through but ok for them to keep $82.00 of our money for 3 to 10 days this is not the first time they have done this not acceptable and fraudulent you have people's money sitting in your bank for days collecting interest from money that is not yours will never use them again”

Helpful Report

Posted 9 months ago

“My order was not fully delivered. Got a receipt clearly stating a refund and DID NOT receive the refund. When I contacted uber eats they told me I was past the 48 hours. They are STEALING our monies!! Customer service not even responding to me! I will NEVER use this service again!”

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Posted 9 months ago

“They ne er delivered my order, never notified me of a problem and charged me $70.00 for the privilege! They are TERRIBLE!!!”

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Posted 9 months ago

“Tired of seeing different people delivering other than the ones they show on the app. Integrity is gone.”

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Posted 9 months ago

UberEATS is rated 1.1 based on 10,452 reviews