UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,920 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Never gives a refund!!! Food was raw inside and they font answer my complaints.”

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Posted 1 year ago

“Uber Eats does not even deserve a single star rating and needs to be held accountable. This comment is in response to my second time using Uber Eats and I did so to be sure my mother and aunt received Mother's Day meals while I was at work. UE did not honor a two-for-one deal and as I was unable to follow up on the issue within two days they refuse to take responsibility and provide a refund. Where most businesses allow at least a 7-day period for follow-up when a customer is dissatisfied, UE only allots 48 hours, which is insufficient. It is also appalling that they do not have a call line for customer service, and furthering their cowardice, it lacks a conscience to be humane enough to create space for human-to-human interfacing. EU only provides a chat line with representatives that copy and paste the same responses. Uber Eats falls inexcusably short on customer service and lacks integrity and a general sense of humanity. The lesson learned is to never engage with faceless businesses.”

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Posted 1 year ago

“I was charged full price for an order THEIR DRIVER told me someone else picked up. I will NEVER USE UBER EATS AGAIN!!!”

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Posted 1 year ago

“I cancelled an order for the first time after being a customer that orders often. Got charge 41$ full price. Spoke with customer support and saw that it was a complete joke. NO SUPERVISORS and just a bunch of robot employees. I will NEVER order from uber eats again. I hope your policy was worth losing a loyal customer.”

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Posted 1 year ago

“They overcharge the buy one get one free Then added 9.00 service fee after I disputed the claim Spent hours on the phone You can never speak to a person Horrible company Do not use they keep your money when they made the mistake”

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Posted 1 year ago

“Same as everyone else the drivers steal your food. Don’t call until they have already been there and then leave before you can get downstairs! They don’t send messages. They don’t ask for a pin. They don’t leave the food.”

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Posted 1 year ago

“Don’t use uber eats. Drivers pick up about five orders at a time and it takes forever to arrive and your food is cold. Their customer service is awful and they don’t care once you’ve paid.”

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Posted 1 year ago

“They need to have better customer services because if you have an issue with your order the only way to communicate. Is through chat sometime that's a robotic chat that do not comprehend what you are trying to say. They need to have a customer service phone number that actually works other than having a phone number on the internet just to have one. 18332753287 It's posted as customer service phone number but that number does not work at all. Even the doordash and Uber Eats customer service. Have that number So they are running a business. With no communication other than chat , I do not feel that is fair. I've been a long time customer with them. For several years. They should have had a phone number they get way to much business. Not to have a reliable number We should have a better way to communicate other than AI chat.”

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Posted 1 year ago

“They tried to charge me 397.76 for food that was 80.00. They are crooks! Stay away from uber eats”

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Posted 1 year ago

“My driver was mad because I was upset that she went 20 minutes out of her way to another customer first so she canceled my order refunded my money and took all my food home and now the restaurant is closed and I can't even get food”

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Posted 1 year ago

“Uber eats use to be good. Not anymore. They are the biggest scammers ever! Went to order. I realized I had wrong address and when I canceled they charged me for an order I was go to reorder! Tried talking to CSR and they said it was automated.”

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Posted 1 year ago

“Bad customer service very bad customer service”

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Posted 1 year ago

“Uber eats is one of the worst companies to deal with. Anytime I ha e an issue with DoorDash and I’m able to show proof I have no issue getting a refund. I made a $70 dollar order and was not able to enjoy it due to many reasons. Damaged drinks, onion chunk in Mac and chz, food dry, nothing was eaten. They gave me 2.00 refund and 5 dollar CREDIT. I was livid, I messaged back to ask for more bc that does not even cover one drink. They then raised it to 7 dollars. I Had to call and get very upset over the phone to get an extra 4 dollars. AWFUL customer service. TERRIBLE company. WILL NEVER USE NEVER RECOMMEND”

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Posted 1 year ago

“Uber eats offered me 3 months of free uber one subscription and charge me $13 for it. There is no one to send a complaint about it. No phone number or email or chat. They charged me via ubereats gift card that I had on my account, so I can not dispute the transaction.”

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Posted 1 year ago

“A person should think thrice before doing UBer as it is absolutely exploitative and request law enforcing agencies to conduct its thorough investigation of working, fare structure and do justice to who are working for Uber Eats drivers.”

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Posted 1 year ago

“Last night I order some food and when I ordered the arrival time was supposed to be 5:28 pm. I had the driver call me and he seemed a bit lost on how to get to my house. So I tried explaining to him where I was located. He got very upset and said there wasn’t a house number for my house when it was 416 he kept saying there’s a 417 I said yes but there’s also a 416 I live here. He then proceeded to get angry and rude towards me saying I’m dropping it off here. He wasn’t at my house. He then hung up on me and refused to answer my calls. He was already 10 minutes or so late with my order didn’t drop it off at the right house so I paid for an order that I never got. I contacted uber eats through the help option they aren’t responding either. Also this would not be my first time experiencing this with uber drivers and uber support staff. I also had another order messed up a couple weeks ago and I was missing stuff from my order I was told by support staff for that order not this order that I would not be receiving a refund. I’m so upset with the customer service and delivery drivers. If you can not properly communicate with people in a positive way don’t work customer service.”

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Posted 1 year ago

“I canceled my order one minute before Subway got my order, and Uber Eats took my $60.24. They said they would give me a refund. I got a message about getting a refund and still haven't gotten it. They said no refund because the merchant was already making the food; that was a lie because I was in line when I canceled. They told me they hadn't started on my order because they had two big orders in front of me.”

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Posted 1 year ago

“This is the first and last time I use Uber eats. I got a notification that the restaurant cancelled my order because apparently a driver picked it up, but never delivered it. I have called and complained. it took forever to find that phone number. I suggest you take a screenshot of every driver that is assigned to your order so you can keep record. I believe that if you’re going to steal, no matter what it is, you should be fired on the spot. And the Uber Eats driver should be shamed publicly. It’s unacceptable to have no morals. The restaurant says it happens all the time. This would not happen if it was managed properly.”

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Posted 1 year ago

“Coming from an Uber eats deliver it is very hard to get a hold of customer service when you have a problem with an order they want you to talk on the chat, but the chat is not helpful. Uber eats you can do better”

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Posted 1 year ago

“Food took much longer than expected. Messaged driver as to how close....no response. Don't think I'll be using Uber eats again”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,920 reviews