UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,877 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,877 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My food was never delivered. The photo that the driver took is just a black screen. Tried contacting uber eats through the app and when I tried to get a refund after tapping next the message just said it was delivered. No way to contact anyone through the app and when I find a phone number it says it's not accepting any calls. Wasn't this hard before. I've spent a lot of money with them but I'm now deleting the app. And by the way I tried calling the driver but no luck.”

UberEATS 1 star review on 23rd April 2025

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Posted 1 year ago

“Estimated delivery time is a joke. My order arrived cold one hour later than “estimate”. When I challenged the driver’s buddy (the driver stayed in the car), he said they had to make an extra stop. So that stop took an entire hour?!? Was it at a bar maybe?? I tried to cancel my order but was warned I’d still be charged for it. So once I confirmed that the order was in fact cold, I wrote negative comments on their comments page and changed their tip to only $1. That was just to make sure they realized it was intentional. I’ll NEVER use uber eats again!!”

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Posted 1 year ago

“I didn’t receive food”

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Posted 1 year ago

“Horrible customer service . I canceled my order yet they charged me full amount . I asked them to deliver my food since they refused to refunded but they don’t.”

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Posted 1 year ago

“Incompetent people. Won't resolve issues. They can't find addresses. I've ordered through them consistently for well over a year and almost every time i have issues. Either they can't find the place. (One driver literally pulled into my area. Decided this can't be the right place. Then proceeded to leave my food at a completely different building.) Horrible service and customer service.”

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Posted 1 year ago

“Terrible service. I ordered two dozen bagels for the staff at our school and it was dropped in the wrong location. That's okay, but they refused to do anything about it because they said they could not reach anybody over the phone. I will never use the service again. Absolutely horrible customer service.”

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Posted 1 year ago

“My food was delivered to the wrong address and I was told that I would not be refunded even though a previous customer service rep told me I would. I contacted support right after the order was made and was hung up on.”

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Posted 1 year ago

“They won't let you change the delivery address after order was placed. Horrible customer servicegoing to use door dash instead”

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Posted 1 year ago

“My order was delivered to the wrong house. The driver submitted a photo of the front door. It wasn’t my house. He said he was given the confirmation code by the person that answered the door. Impossible. Uber eats refused to refund my money AND the tip! I asked them to simply look up my house on google earth and compare.”

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Posted 1 year ago

“I have ordered something else and received something else , which is ridiculous and now they are not refunding my money”

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Posted 1 year ago

“THEY STOLE MY FOOD AND IM VERY UPSET”

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Posted 1 year ago

“I'm not sure what the deal is between LCBO and Uber Eats, but they are charging $18 for one beer, pretending it's a six-pack. This is more than outrageous, a total scam.”

UberEATS 1 star review on 21st April 2025

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Posted 1 year ago

“They delivered my food to the wrong address, although the address was correct on my order. They told me they couldn't do anything about it. I call that BS. I will not order from them again!”

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Posted 1 year ago

“Absolute shower of sh... they have the cheek to accuse you the customer of suspicious activity because they can't get an order right. I'm never using uber eats again”

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Posted 1 year ago

“Scammers. Had to cancel my card 3 times because they keep charging a membership I NEVER asked for. So tired of their BS.”

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Posted 1 year ago

“I was missing my sandwich in a Popeyes order and im asking to reimburse me for the sandwich which was 4 dollars at the time. I get a “ Hi William‍, We can confirm that this order isn’t eligible for a refund or price adjustment. Thank you for your understanding.” I would of been fine for a 4 dollar credit”

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Posted 1 year ago

“Stop delivering food and keep to the taxi service. The absolute worse customer service ever.”

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Posted 1 year ago

“"I'm beyond frustrated with the absolute disaster that was my food delivery experience! The driver didn't show up, didn't communicate, and just marked my order as completed without delivering the food. I waited outside for over 20 minutes, wasting my time. When I called the driver, there was complete silence. And to add insult to injury, the company is refusing to refund me, claiming the driver followed protocol. Unbelievable! This is ridiculous. I demand better customer service!"”

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Posted 1 year ago

“The drivers they use are worse than horrific. Sushi arrived mixed up like a fish stew, then pizza from Debonnairs arrived 1 hour late on “priority “, cold of course. Nobody seems to check on those drivers and they do whatever they want, accepting many “priority” deliveries at once or playing football with your sushi platter”

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Posted 1 year ago

“I always get cold food, drivers saying that I have arrived and haven't just so I can go outside where as my instructions say meet at the door. Tonight I put in an order its taking 2 hours to get here and the driver is making an extra stop. This now becomes a food safety issue....uber does not require for them to carry thermol bags. Trying to talk to costumer service..... sigh, told me that they are on time. Worst delivery and costumer service out there!”

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Posted 1 year ago

UberEATS is rated 1.1 based on 10,877 reviews