UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,453 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Had a coupon for 40% off your next two purchases valid for any user with purchase over $15, expires 3/31/25. Tried using it yesterday on a $20 order and it said offer has expired. Ordered anyways without promo and contacted support today, who could not have been less helpful. She even said something along the lines of the promo was given to everyone, you had to be one of the first two users in order to redeem it for successfully 🤔. Then backtracked and said there must’ve been a reason why it expired, and said they could do nothing about it 🤔 no one should ever use ubereats at this point they are certified scam artists now”

UberEATS 1 star review on 15th February 2025

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Posted 10 months ago

“They never, EVER, take accountability. What a joke of a company.”

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Posted 10 months ago

“Completely wrong order. Order was for Marjorie, my name is Katy.”

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Posted 10 months ago

“No delivery drivers but they won’t cancel and refund my order. It’s just sitting at the Restaurante getting cold.”

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Posted 10 months ago

“I ORDERED A SALAD WITH EXTRA CHICKEN $4.99 AND EXTRA SHRIMP $7.99. THEY DIDN'T PUT ON THE EXTRA CHICKEN. I SENT A PHOTO AND THEY ASKED FOR ANOTHER PHOTO THE NEXT DAY (WHEN I ALREADY HAD EATEN IT). THEY WOULDN'T REFUND THE $4.99. THIS WAS MY VERY FIRST ORDER! WHAT TERRIBLE CUSTOMER SERVICE!!!! BUYER BEWARE.”

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Posted 10 months ago

“They stole $53.00 from my account. Don't USE THIS APP!!!!!!!!!!!!!”

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Posted 10 months ago

“Awful service. Cold food, drinks spilled everywhere. Very slow delivery.”

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Posted 10 months ago

“I ordered a KFC meal from my local store at 12.15pm, but at 1.45pm still had no food delivered and then was sent a message to say that the order had been cancelled as the store could not fulfil it! Whilst waiting for the delivery, the driver changed 4 times and the messages I sent to the driver wasn't even replied to!! The service was terrible and not being able to contact Uber Eats directly was ridiculous. Don't recommend this company and will definitely not use them ever again! AWFUL!!”

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Posted 10 months ago

“Uber Eats had a Valentines deal for buy 1 get 1 free on multiple stores. I purchased a Pizza from a Dominos that supported this offer. Upon delivery, I only received one pizza and the receipt had 1 pizza placed even though my basket showed I placed 2. When contacted support, they told me they will not do anything about it, and if I want to dispute this I should show them my receipt that I bought 2 items, which as stated previously only showed 1 item even though my ordered basket items shows 2. I contacted Dominos and they told me they had no offer like this. Uber Eats is doing false adveritsing. Safe to say, my Valentine's date was ruined.”

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Posted 10 months ago

“The usual… took hours to arrive, freezing cold inedible food, waited ages to chat to a customer service rep & they didn’t offer anything as an apology. Actually just closed the chat on me.”

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Posted 10 months ago

“Absolute disaster , will never use.. i will walk to grab my food than using uber eats ever in my life. Zero customer service, misbehaving driver accusing me while delivering wrong food with someone else’s name on the food.”

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Posted 10 months ago

“They are sh*t, always take forever and never delivers on time”

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Posted 10 months ago

“Order took more than 2 hours to arrive. Cost went up by more than 50%. I wonder how Uber is surviving.”

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Posted 10 months ago

“Takes too ling for delivery, driver to to many at one time, nothing like waiting for cold food”

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Posted 10 months ago

“We always got our money back if there was an issues. So we ordered from sonic $35 worth of drinks and ice cream. We thought was going to our address in east new york but ended up in Hanson pl down town. The driver called to let us know we contact uber eats and they said oh well next time let us know in the middle of the order to change the address unfortunately there's nothing we could do. In other words cannot get our refund. We paid by debit card. So yeah 1 star experience. It'd not the first time this happen. We had smaller amounts but $35 is quite big and it's scary to know that this could happen to even larger orders. In a nut shell world make sure to double and triple check your address while the driver is in route so you don't end up losing your order to another address with no chance of getting a refund. Also pay with a credit card so you can do charge backs. That's it thats all.”

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Posted 10 months ago

“I can tell you if you are ordering from uber eats don't make any cancellations they will not give you your money back. Nothing at all. So be careful.”

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Posted 10 months ago

“Today Uber Eats gave me an opportunity to learn my lesson - “Never ever deal with this company! “ I was charged more than $10 for delivery of $15 pizza, my order was delivered after 80 minutes ( instead of agreed 30 minutes), and of course, pizza was cold affecting the taste. This is a very unprofessional way to run the business and treat the customers.”

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Posted 10 months ago

“I ordered lunch for my son at school, through insta cart/uber eats, and it was not delivered. I called customer service, and was told I can't get refunded because the driver said it was delivered, and thier GPS showed he was there. Even the picture the driver sent is of my order in the front seat of his damn car. It was NOT delivered. So now I'm out $50, and my son didn't get lunch. And they won't help me. I am never ordering from Uber eat, or insta cart again!”

UberEATS 1 star review on 14th February 2025

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Posted 10 months ago

“I ordered and said they left me a message to reach me but when I see it it's in Spanish and I am not Hispanic or Latino and do not understand or speak this language. Tried to get a credit or money back and said no...this is not ok and will not be using this service again. I will switch to a new delivery service.”

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Posted 10 months ago

“Scammers who charged me for the food I didn’t get. Order was way past the estimated time, driver was not moving for over 30 minutes, ignored my texts and calls. According to their guidelines that’s enough to have my order cancelled by the driver but not the other way around. The service sucks!”

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Posted 10 months ago

UberEATS is rated 1.1 based on 10,453 reviews