UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,758 Reviews

1 %

of reviewers recommend UberEATS

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Metrics

1.1

Based on 10,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

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“Y'all suck. Why do you let people order knowing you have no delivery people around?! I can’t drive, I took forever to pick what I wanted then it never arrives and the stores close. So disappointed.”

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Posted 11 months ago

“Their customer service used to be excellent well it's not anymore. It's one of the worst! I would avoid ordering from them. I ordered a vegetarian meal and received an item with meat which I cannot eat and they refuse to give me my money back. If you call the restaurant they direct you back to Uber eats. This is at least the third time I've had issues with my food and Uber eats will not stand by their service and they refuse to do anything or refund anything. Scammers”

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Posted 11 months ago

“Never got what I ordered and got the message from Uber eats. This item is not refundable. Last time I ordered from Uber eats”

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Posted 11 months ago

“I ordered food, then forgot I hadn't updated my address since buying my house. I canceled the order, then seen a cancelation fee of $38.75?? I contacted them and they refused to refund the fee. And you have to live chat thru the app because they no longer accept calls?? They lost my business, Scam”

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Posted 11 months ago

“I’ve tried too many times to get an order right or on-time. Today the order was extended by another 40 minutes. The restaurant had it ready but, the driver kept receiving other pick-ups! In about 5 other instances, the order didn’t include items I requested and paid for. Uber Eats wouldn’t do anything to fix this situation. I was charged for items I never received, Never again! They’re a terrible company and they don’t care about their customers.”

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Posted 11 months ago

“I ordered from Uber eats and they brought the wrong food. Nothing that I would eat so I had no lunch. I tried to call the driver twice with no luck and I sent 2 messages to Uber eats, only to be told I did not qualify for a refund. So, I did not get my food, and I did not get my money back. Will not be using Uber eats again and would advise anyone thinking of using them not too.”

UberEATS 1 star review on 9th April 2025

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Posted 11 months ago

“Food was very cold. Either the delivery person takes over an hour or your food is on the back of a scooter in the middle of winter so it literally out of a freezer. Uber eats is starting to be a let down… better off getting it your self or getting it delivered directly from restaurant”

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Posted 11 months ago

“Literally everything. My food order was completely wrong and contained many of my allergens. I could have gotten severely ill and all they did was say thank you for your feedback. They left me with no credit or refund and no edible food. I’ve been on a chat with customer service for 2.5 hours at this point and the messages are automated and not accomplishing anything. No attempt at remedying an awful situation. Worst customer service I have ever experienced. If they had negative stars I’d give them a -10.”

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Posted 11 months ago

“Do not order from this company ever again. They are crooked and never have a direct line when things go wrong”

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Posted 11 months ago

“Today I ordered pizza thinking I was going to spend $17.00 plus tax. I purposely did not add any extra toppings, but still I was charged $35.00! There is no way to find which Pizza Hut it came from. There was No sticker seal over the lid. It didn't look like it had been touched though, but that is not good. And to make matters even worse the delivery guy placed the pizza on the floor in front of the door!”

UberEATS 2 star review on 8th April 2025

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Posted 11 months ago

“HORRIBLE I GOT SCAMMER FOR CODES AND I SPENT MONEY ON THEM”

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Posted 11 months ago

“I spent $40 on gold wings that took longer came with barely any sauce on them and when I contacted uber eats they said they could not refund or replace the order! Extremely unprofessional and disappointing! I will be canceling my subscription with uber eats”

UberEATS 1 star review on 8th April 2025

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Posted 11 months ago

“I wasted my time”

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Posted 11 months ago

“Bonjour, Je vous ai fourni une preuve photo démontrant clairement que la commande n’a pas été livrée à ma porte. Malgré cela, vous refusez d’agir. Je demande une révision immédiate de ma réclamation. Sinon, je vais devoir porter plainte officiellement auprès de l’OPC (Office de la protection du consommateur) et partager l'expérience sur les plateformes publiques. J’attends une réponse sérieuse.”

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Posted 11 months ago

“Always takes too long, orders are never right or fresh and uber eats will never make it right. They only care about the money. Do not recommend wasting your time or money.”

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Posted 11 months ago

“HORRIBLE. You are better off sticking to door dash”

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Posted 11 months ago

“I paid extra to get my order fast. Within 15-20 mins from a restaurant 10 mins away. They sent a person on a bicycle to pick it up. Tried to cancel because it said it was going to be 1 hour for delivery. They charged me anyway and wouldn't deduct what I paid for master delivery. It's a joke.”

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Posted 11 months ago

“I have received half of the groceries I have paid for, and customer support refuses to deal with the issue. Without explanation, they have declined a refund. I will never use this service again!”

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Posted 11 months ago

“One should not sign in for delivery as fares are extremely low and their is review system operational now. You may drive for 38-40 kms to drop the items and return blank for merely 20 bucks. Your operational cost is hardly recovered. Uber does provide you opportunity to listen and address. Think twice before signing in and working for Uber.”

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Posted 11 months ago

“Horrible service”

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Posted 11 months ago

UberEATS is rated 1.1 based on 10,758 reviews