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UberEATS Reviews

1.1 Rating 6,283 Reviews

2 %

of reviewers recommend UberEATS

Company Reviews

1.1

Based on 6,283 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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UberEATS 5 star review on 30th April 2024

UberEATS 5 star review on 30th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 29th April 2024

UberEATS 1 star review on 28th April 2024

UberEATS 1 star review on 28th April 2024

688

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bday meal for my son, almost 100$ we only got a side salad delivered. Restaurant manager confirmed my food was not picked up, gave me his number and email, supported it was not and uber would not refund said they couldn't they are thiefs”

UberEATS 5 star review on 30th April 2024

UberEATS 5 star review on 30th April 2024

Posted 2 days ago

“just eat food didn’t come so i prefer you now even tho i ditched you back in 2020 for just eat. i’m sorry you can have your regular customer back✊🏿✊🏿✊🏿”

Posted 1 week ago

“Driver here! Let me be clear.... The driver CAN NOT OPEN THE FOOD TO CHECK IF THE RESTAURANT PROVIDED EVERYTHING. We can ask but the staff always said "It's in the bag" And btw we all do appreciate the $5 tip!”

Posted 2 months ago

“Fast and reliable service”

Posted 3 months ago

“Uber eats has helped me time and time again, as I’ve been a member for awhile. Tonight we had an issue with the quality of our food. Uber handled it immediately and refunded us the entire cost of our dinner. I am impressed with the customer service I have received tonight and will continue to be a member of their loyalty program. Thank you Uber.”

Posted 3 months ago

“Best service . Affordable price”

Posted 4 months ago

“Absolutely 💯 spot on with groceries orders, way superior than the others eg. D.roo and J eat, who constantly never check orders! I've never had money taken from Uber eats and not get my full order unlike their competitors!”

Posted 4 months ago

“Every time I order, I get nice friendly people who go above and beyond on the grocery and food orders. Never had a problem but I tip well. if I didn’t tip or tipped poorly I think I would probably have poor service. I didn’t know they didn’t get an hourly wage. One of the drivers said that a lot of people stiff them on tips, and they only make two or three dollars.”

Posted 5 months ago

“I am appaul with uber eats because you have o recourse as a consumer yesterday I order one pork spareribs dinner from Thai Barbs they sent me pork fry rice I pY 27.46 it was the wrong food I try calling the restaurant yesterday 6/28/23 o answer icall uber eats not able to ma k e cantactthis is a dis grace thai Barbs resturant onthird street in Los Angeles I need my money back berendo street patrons you will never get my business again”

Posted 10 months ago

“I was using Doordash for awhile there, but decided to use Ubereats after having issues with my food being delivered to the wrong address. I've only used Ubereats a few times now, but I am pleased with them so far. :) My orders have been on time. I've had drivers contact me to let me know if they have other orders before mine and what time they would be coming. Good food quality and still nice and warm upon arrival. :)”

Posted 1 year ago

“Omg I had a $25 coupon from Uber eats and I ordered from El Toro and got this and the service was great food was great and the delivery driver got there early I love Uber eats”

UberEATS 5 star review on 26th October 2022

Posted 1 year ago

“Ok Good Awesome”

Posted 1 year ago

“5 stars I like the service. Good”

Posted 1 year ago

“They delivered my package on time & on schedule I like the items they ordered.”

Posted 1 year ago

“They delivered my package on time,& on schedule.”

UberEATS 5 star review on 17th August 2022

Posted 1 year ago

“I received my package on time & on schedule., I like the items they ordered”

Posted 1 year ago

“I received my package on time & on schedule.”

Posted 1 year ago

“I order a lot from Uber eat since I’m always working and barely have time to cook. And the very little times that a restaurant have disappointed me with the food the Uber eats customer service have resolve the issue immediately and with a 100% satisfaction on my behalf. I really appreciate Uber eats and the great job they do. The customer is priority for this company and this is something you don’t see a lot now days and because of this I only use Uber eats for my deliveries.. Thank you Uber”

Posted 1 year ago

“UBEREATS customer service is the best. They are prompt and understanding. I don't understand the negative reviews. They respond within couple hours and are generous with refunds. I had a order that the carrier had my food on the floor of the car and paper bag that the food was in was somehow wet. I complained to ubereats and they refunded me for the food + service fee. I have been using ubereats for the past 5 years and always have been great! No complaints at all.”

Posted 2 years ago

“Excellent!!! First-class! The driver was early, and the food was hot! Thank you! Uber Eats.”

Posted 2 years ago

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UberEATS is rated 1.1 based on 6,283 reviews