Unique Magazines Reviews

Name: Unique Magazines
Address: 2 Sands Industrial Estate Swalwell , ,, Newcastle Upon Tyne
Rating: 4.39

4.4 Rating 7,397 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

Metrics

4.4

Based on 7,397 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Anonymous

Unique Magazines 5 star review on 20th December 2021

Hezlynn Nur

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my books, and wondered why. I haven’t received an email to tell me that the books are coming two monthly not monthly. On a good note, when I rang up to enquire, I was offered a couple of books to see me through the gap. Thank you to the call person. I am very disappointed in the service over all, as I have looked forward to the grand master books monthly.”

Helpful Report

Posted 11 months ago

I am sorry to hear that you did not receive the email sent to all our customers who have a subscription to Sudoku Grand Masters, to make them aware that the frequency of the magazines has changed. This was totally beyond our control as this decision was made by the publishers. I am glad that you were happy to receive the complimentary books while you await your next issue which is the beginning of June.

Posted 11 months ago

“No magazine, no communication…”

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Posted 11 months ago

Good afternoon, the current edition of Zero Tolerance magazine, issue 108, went on sale on the 10th January so when you placed your order on the 13th April this magazine was out of stock. You have also selected for your order to commence starting with issue 110 which is not due until the 15th June, is this correct? We have been told that the next issue 109, is due the 19th May. Please let us know if you wish to purchase this edition or whether you wish to wait for your original choice on the 15th June?

Posted 11 months ago

“Haven’t received magazine yet!”

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Posted 11 months ago

Good afternoon, I can confirm that we have received delivery of your magazine today and it is being dispatched in todays post.

Posted 11 months ago

“Within 30 days after your website announced the delivery, I haven't heard any information about express delivery, not at all.my e-mail 3102517465@qq.com I sent an email a long time ago, but you didn't reply. Maybe you didn't notice it. But through the communication with you on Instagram, the reply is quite timely, but it is also delayed to tell me the situation.”

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Posted 1 year ago

thank you for your review. I am sorry that your magazine did not arrive and communication was not as efficient as usual. We have issued a full refund today. Again sorry for any inconvenience this may have caused. Thanks Tracy

Posted 1 year ago

“Lovely magazine but price far too high.”

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Posted 1 year ago

“I did not receive my magazine , and the customer care wasn’t helpful”

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Posted 1 year ago

Thank you for your review, can you please send me an email gemma.smith@uniquemagazines.co.uk or give us a call on 0191 270 2800 so can check your order please. Thanks Gemma

Posted 1 year ago

“De”

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Posted 1 year ago

“No email sent regarding if dispatched or not. Been two weeks since ordered and nothing since even though states 3-5 days shipping…”

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Posted 1 year ago

Thank you for your review. I am sorry I can not check your order as you have not supplied any information. Please call 01912702800 or send us an email and I will be happy to check your order. Thanks Gemma

Posted 1 year ago

“The wrongly date of publication was sent 4 Feb. instead of 28 Jan, and could not be rectified.”

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Posted 1 year ago

Hello, Thank you for your review we appreciate your feed back. I have checked your order and can see there was a mix up with the issue we posted you (I am really sorry about the mix up). I can see we processed a full refund on 13.02.23. I am sorry for any inconvenience this may have caused. Thank you Gemma.

Posted 1 year ago

“I have not received any magazines so I can only give one star”

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Posted 1 year ago

Hello, Thank you for your review. I can see your order was posted on the 15.02.23 please allow a maximum of 30 days for delivery (Hopefully it will arrive sooner ). Have a lovely day Thanks Gemma.

Posted 1 year ago

“Utterly confusing.”

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Posted 1 year ago

Hi, Sorry too hear this. I would love too know if this confusion is with our service/order or with the content in the magazine. This is useful too know as we cannot control the content but can control the service. I would also like information as to how this is the case and what you as a customer think we could do too improve. I can see you have a full year sub and only had two issues of it so far, So let me know what we could implement to make your experience more positive for your remaining time! Thanks, Ellie :)

Posted 1 year ago

“I receive 3 magazines at one time. Then don't receive in a long period of time. Very frustrating. Also I reached out about this problem with no reply.”

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Posted 1 year ago

Hi, I have replied too you on two occasions via email, Once on the 25th of Jan 23 at 10:37am UK time and the other just today at 11:30am. I responded to both of them the day after you emailed us with questions. Please see copied email below: 'I am so sorry to hear about this! Please consider we have been sending magazine as normal from our end, Using priority air mail royal mail. For any magazines going to Canada, We ask the maximum of 30 days is allowed. This service is new to us. We will be sending the magazine from our end as usual and in regards to the new service we are using, We can really only hope that the delivery is improved. It should be faster than royal mail, As royal mail has been delayed due to strikes causing backlogs. Since a different service is being used, We expect improved deliveries per issue but it is all trial and error at the moment. A few customers have gotten back saying magazines have arrived faster, So this is promising. Thanks for getting in touch. If you are happy too allow time and see if this improves your welcome too but your also welcome to cancel at anytime.' I must add, We have tried our hardest to keep our customers satisfied during the cyber attacks in the royal mail which was entirely out of our control and did cause delays. The royal mail have also had strikes and this has had a knock on effect, All things as a business is out of our control. What is in our control however, Is how we deal with the situations in which we have worked endlessly to get magazines out and change services for our loyal customers who stuck by us. Hope this clears things up for you! Many Thanks, Ellie :)

Posted 1 year ago

“no sign of the bought magazine yet”

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Posted 1 year ago

Hi, I am so sorry to hear this! You placed the order in December to start with the next available issue that comes into us after christmas. This means your sub is due to begin with the FEB 23 issue due for release on or around the 24th of February 2023. The last issue we had into us was before christmas so this is why you have received no issues of the publication yet, Due to the start date set. Hope this is ok! Thanks for being so understanding. Kind Regards, Ellie😀

Posted 1 year ago

“Idem never arrived.”

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Posted 1 year ago

I am sorry to hear this! We sent it via priority air mail from our end on the 19th of December 2022. I have gotten back to the email you sent us this morning to resolve this and offer another issue of a refund. I hope you understand due to strikes in the UK, delays may have been present in getting the magazine too you. Also, The magazine was never returned to us, So we had no idea you did not get it until now! Thanks a lot, Ellie :)

Posted 1 year ago

“I would rate to his company a zero..Yes I ordered from.overseas(6 month subscription),the magazine took 28 days to reach and now my 2nd issue hasn't even been despatch yet due to some shipment problem..i ask for a refund but they don't want to give..if you got problem with delivering overseas why even bother to accept orders from overseas”

Helpful Report

Posted 1 year ago

Hi, I am so sorry to hear you think this about our service. When ordering and when sending emails of dispatch, We inform customers the maximum we ask them to allow depending on where they live. For international mail, We ask a maximum of 30 days and we do send the magazine priority air mail. When we send the magazines, the length of time it can take too arrive is out of our control however, we ask you to allow plenty of time before we compensate, This being 30 days. The shipment problem was clearly explained in the two emails we have sent to customers, to keep them informed and updated at all times. The shipment problem occurred recently and I must emphasise is nothing to do with Unique Magazines as a company. This is an issue within the royal mail services, A cyber attack which they are working around the clock to get resolved and continue delivery as usual. We have been packaging and having all magazines internationally ready to be sent by packing them and sorting them. We cannot send them from our warehouse until the royal mail have resolved their problems, So this is the most we can do at current apart from also informing customers and keeping them up to date. I have been in contact with you via email and said the following 'At the moment, We encourage customers to hold on as this could be resolved as soon as this week. It is a temporary problem'. As stated we encourage customers to be patient as this should be sorted very soon, But I did not say a refund is not possible. If a refund is wanted, I can offer it of course but we know this could be resolved very soon, Hence the reason we are asking customers if possible to hold on. We completely understand this is not ideal and has been frustrating for us too! We have been also looking at other services to send magazine internationally , Due to the strike action they have taken and now the cyber attacks causing delays. It is very unfortunate, That this has caused your first issue to take the maximum time scale and now preventing issues leaving us. We accept orders overseas as this is not a long term problem. At the moment we are looking at not allowing new orders to be places internationally until this is resolved, But it could be resolved as soon as this week even! We understand how your feeling but really hope this clears things up for you. If you want a refund, Let me know! I have emailed you directly to check if this is something you might want. I want to apologise for this and thank you for your patience during this difficult time for us all. Hope you understand we are doing everything we can to create a great experience for customers and hopefully, All problems within the royal mail will be sorted soon. Thanks a lot and have a great week. Thanks, Ellie :)

Posted 1 year ago

“Still awaiting order that I put in before Decembers issue was even released. Contact has been good but service very poor.”

Helpful Report

Posted 1 year ago

Hi, We have not been able to provide the product yet as there were problems getting it from suppliers. We have been chasing this continuously but if we do not get the stock of an issue, We cannot provide it. I have sent an email directly to you but please be assured we are getting the magazine from another supplier now. This will come in with the next SPRING issue. It seems the original supplier just did not mention that they no longer stocked it or provided it meaning we were unaware until we chased it. I am glad our contact has been good but can only apologise for the service. The problem with this was getting stock from suppliers which is now sorted going forward. We have worked really hard to resolve this for you. Thanks, Ellie :)

Posted 1 year ago

“I have a VERY disappointed child here as we have yet to receive any of our order. I would not recommend this company.”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear this. The first issue of this was dispatched on the 14th of December 2022. We dispatched it from our end via priority air mail and clearly state on the email of dispatch that we only ask customers in Europe to allow 15 days for delivery before getting in touch for a replacement/extension. During the time period your magazine was sent, there were postal strikes in the UK causing delays which is not ideal. I have emailed you to sort a resolution and confirm the delivery address so we can ensure the sub runs as it should. Please do be assured we pride ourselves in providing customers with the service they pay for. When things like this happen, It upsets us too as all we want us for our customers to be happy! I hope the email I have sent can help resolve things. Many Thanks, Ellie :)

Posted 1 year ago

“Good, efficient delivery. Looking forward to reading it.”

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Posted 1 year ago

Thanks for this lovely review. I can see you may have accidently but 1 star out of 5 but the comment you have made is enough to know your satisfied with the service we provide. Thanks for your kindness. Thanks, Ellie😊

Posted 1 year ago

“Will soon be contacting police to stop this scam. Unique have taken my payment, announced that they do not have the ordered magazines after all, but have not returned my money - even after I “applied” for a refund.”

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Posted 1 year ago

I would like to assure you we are not at all a scam. Since we get magazines from supplier and don't work with publishers, it is difficult to know exactly when magazines will not be published and therefore available to provide to our loyal customers. Despite this after looking into it and realising that we cannot offer this particular one, we applied a credit to your account. I can only apologise that we weren't informed you wished for a refund, as this may be a system error which I have passed onto my manager, if you followed the steps to do this correctly. I have returned the full amount to your account today and please allow 3-5 working days for it to show up in your account. If you had of contacted us to let us know no refund was applied yet, I would of ensured to action this almost instantly, Like I have now. Thanks for your understanding and if you need anything else feel free to give us a call where we would love to help on 0191 270 2800. Thanks a lot, Ellie :)

Posted 1 year ago

“My son has not received his magazine yet. I hope that he receives it soon”

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Posted 1 year ago

Thanks for letting us know. You selected this sub to begin after christmas therefore, the first issue was sent today for him 2nd class. In most case we can begin subs the same day, stock dependant, but since you selected after christmas the system naturally will send the first issue published and released after the 25th of Dec 22. Hope this clears things up for you. Thanks for your review. Ellie :)

Posted 1 year ago

Unique Magazines is rated 4.4 based on 7,397 reviews