“Fantastic... oh thank you for enabling me to be able to get my favourite puzzle book. I had been struggling for a while now. and you have brought joy back to my free moments. Your price discounting and delivery is super. Thank you”
Hi Vanessa,
I am so please you find our service easy and satisfactory. Is there anything we can do for you to help us get to that 5-Star review? hope to hear from you.
Thanks - Alex
Hi, I am so sorry to hear this! So we sent this from the UK to Belgium via priority airmail. We never send them damaged and depending on the weight of the magazine, we include different packaging with various strengths. I am so sorry that during the transit system, your magazine was damaged and I would like to help resolve this. I can offer a current issue of Time magazine, with stronger packaging to be sent or a refund. Please let me know your preference via my email; ellie.purvis@uniquemagazines.co.uk. Thanks for the feedback. Kind Regards, Ellie😀
“Apart from a single occasion when the phone wasn't answered, I've always found the service to be very efficient.
The confirmation emails have been prompt and the magazines have always arrived on time. The renewal reminders,too, have been helpful.I am more than happy with the service.”
Hi Louise so sorry you feel this way. So if you were to pick this magazine up in a store, you would only pay the cover price alone, as you are going in the store to purchase it yourself! For a single issue, we work out the pricing based on the magazine's cover price, 1st class postage, packaging, payment to get it from suppliers, compensations and profit, as we are a business and this is how we run. We provide free postage with subscriptions but single issues, are sent 1st class for quicker service and if we were not to add on this postage cost, we would lose money from single-issue orders. Since we are not publishers, we cannot provide it for the lowest cost as they can simply send the magazine straight from the printers, unlike us who must get it from a supplier and have our staff work super hard to get it out to you! I understand any frustration but hopefully, this clears up the pricing system and how we keep our popular business running, to help customers obtain their favorite magazines! We appreciate the feedback. I hope you have a nice day and an even better Christmas!
Thanks a lot- Ellie😊
Hi James,
Hope you are well,
So I can confirm to you that your magazine was dispatched - but unfortunately, there is the possibility of issues getting lost in transit. I do apologize for you not receiving this and I can see that you were refunded for this. We do try our best to get customer issues to them promptly, but once it leaves out distribution it is out of our hands - Again I apologize - Alex
Hi, This is fab! We are happy we could help and make the order process a piece of cake🎂! Have a nice week and thanks for your brilliant feedback and 5 stars! Thanks, Ellie :)
Hi Andrea, Hope you are well,
I can see that you have an order for Das Neue Blatt, this magazine has to be delivered to us from Germany and we have been having troubles with foreign magazines arriving at us on time - we have queried this with our suppliers many times and yet to hear back.
If you would like to know anything more or if I can help you with anything please give us another email at enquires@uniquemagazines.co.uk and either myself or another colleague of mine will pick this up.
Thank you - Alex
“It is now 30 days since I purchased the magazine, and I am still waiting for it to arrive. I did email yesterday asking and all I can be told is that it was dispatched on the 28th of October. I also asked for a waybill or reference number for tracking and again was told no Unique Magazines can not give that. I can only complain after 60 days of not receiving it. This is a Christmas present and I doubt I will receive it before the 10th of December. Very disappointing.”
Hi, I am so sorry to hear this. We sent the magazine the same day you placed the order, via priority airmail. We ask customers to let us know within 30 days that the issue if an issue has still not arrived but with the rest of the world, we are unable to act on claims until it has been the maximum date of 60 days. From experience, this is the maximum time it can take for magazines to arrive overseas, outside of Europe and so we ask you to allow this before we send another issue or offer a refund. When the magazine has left our warehouse, it is slightly out of our hands as the royal mail must deliver it. However, as we provide the product, we will always compensate when the time scale has passed! If you would have liked the order for Christmas, it is always best to check with us first to see when is best to order however, it is likely the magazine will arrive before Christmas. Unfortunately, we just must stick to our policies. If you need anything please contact me personally where I would be happy to help; ellie.purvis@uniquemagazines.co.uk. Have a nice week and thanks for your patience. Kind Regards, Ellie😁
