“Disappointed! Renewed my subscription and within days of renewable and taking payment email received advising Sudoku book will only be sent every two months instead of monthly as previously, but no reduction in price. I believe this may contravene trading standards. Previously been happy with service”
Hi, Sorry to hear this.
Please be assured the reason we would have sent the email after the payment was made, is because this is when we would have been given the information of the publisher of the magazine. This means what will happen is you will get all 13 issues you have paid for, but rather than it lasting one year, it will now last longer due to the frequency the magazine is now released. This means you have effectively paid for 13 issues and this is what you will get.
We have little control over the release dates of the magazine and are informed by publishers, then contact the customers right away.
I am sorry about this but you have not been charged too much, as you will get all issues you have paid for.
Thanks for your understanding and apologies for any inconvenience
Thanks, Ellie😊
“Unique magazines made a mistake with delivery options and did not help one bit with amending the date of delivery to correct their mistake
This ended in a ruined Christmas gift surprise”
Hi, I have been in contact with you regarding this. From our end, there is no proof to show you selected the start date to be after Christmas. If it was selected by yourself, the only thing it could be is a system error, in which it was sent to publishers without this requested date. We are sorry about this.
Further to this, we have seen no previous contact to us on email regarding the amending date of the delivery and I did respond to you 3 hours ago regarding this, as it is little proof without a date the email was sent and a screenshot of the agent's response.
Unfortunately, we could not correct the start date when the first issue had already been sent and arrived, as the sub has begun as active. If it was already on the way, we could never stop it from arriving and I am so sorry.
I will continue to discuss this with you via email whenever you can get back to me, so we can ensure to help you come to a preferred resolution.
So sorry for any inconvenience.Thank's, Ellie😀
Hi John, thank you for your review. We are so glad to hear that you are enjoying the books. Please let us know what we can do to obtain a 5 star rating from you! - Jessica :)
Hi, Sorry about this system error. It is being looked into at current.
Please do consider, before you go to the end of the order process it will ask you to confirm all delivery and billing details are correct and so it is worth checking this before you checkout, to avoid this happening.
I assume the address need's changing so I have emailed you to sort this.
Thanks, Ellie😀
“My Mum resides in a Care Home and couldn’t guarantee having her TV magazine collected or delivered so I arranged through Unique Magazines for it to be sent each week. We were uncertain if and when we would receive the magazine but a phone call made answered our question promptly and efficiently and I get emails telling me that the latest edition has been despatched.”
“We have subscribed to various lego magazines through Unique for the past two years and we have just signed up for the Lego Star Wars magazine. They are always timely and there has never been any hassle with any of the five subscriptions we have had.”
“I wanted a relax with art diary 2022. It was late being printed and after some phoning round to different numbers was told that I would be phoned back when it was available. I did get a phone call back and ordered and paid for my diary but was sent a colouring book instead. I do have to say in their favour that when I phoned and complained I was sent out a diary very quickly. I nearly gave a good rating but the mistake should not have happened so sorry, not quite good enough this year.”
Hi, I am sorry about this! It was simply a human error, which we wish never happened, but I am glad we could rectify this and provide you with the correct magazine as soon as possible. It would have been a packing error that rarely happens but when it does, we ensure to sort it as a priority. Thanks for giving us both the positive's and the challenge you faced, so we know how to improve. Have the nicest week and thanks, Ellie :)
“i waited for my son to receive this magazine but is very happy with it. i am very pleased that you have the magazine available please keep going thank you i forgot how i found you so maybe a wider range of advertisement of your line.”
