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Unique Magazines Reviews

4.4 Rating 7,396 Reviews

84 %

of reviewers recommend Unique Magazines

Company Reviews

4.4

Based on 7,396 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Unique Magazines 5 star review on 10th January 2024

Unique Magazines 5 star review on 23rd September 2023

Unique Magazines 5 star review on 14th July 2023

Unique Magazines 5 star review on 12th December 2022

Karen Burnip Brown

Unique Magazines 5 star review on 15th October 2022

Lourdes Gabriela Duran

Unique Magazines 5 star review on 3rd March 2022

Unique Magazines 5 star review on 20th December 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unique Magazines have many magazines but...the latest one again arrived damaged - as usual.I have yet to get a magazine that has looked 100% new. Latest one bashed in left corner. The annoying SagePay nightmare continues. Blocking payments what a genius idea! Not! Soon I am shutting my PayPal account so if the SagePay "problem" does not end, that's it...”

Posted 2 years ago

Hi, So sorry to hear this. I do assume this is for French Fries magazine? We have had no previous claims of damaged issues. When you claim with us, we can always resend the issue when we have stock, ensuring the packaging is strengthened to avoid this sort of thing re-occurring. We can always compensate for damaged issues and I can assure you we always send them in pristine condition to start with, so the damage is done in transit. It is difficult to ensure they get there in perfect condition, due to the number of times they are moved around by the busy royal mail system, whilst on the way to your door! Sorry to hear about this problem with Sagepay. It can block your payment if you attempt it too many times, the details are entered incorrectly or if you are using a MasterCard Santander card. This is purely for security reasons and to avoid any fraud payments, protecting customer data. I understand any frustration though! Since it seems french fries is damaged, I would like to offer either a new issue (which we only have 1 in stock of at the moment) or, a refund/credit. Please secure one of these options and let me know what you would prefer by emailing me: ellie.purvis@uniquemagazines.co.uk. Hopefully, this helps resolve the issue and a massive apology for any inconvenience. Thanks a lot, Ellie :)

Posted 2 years ago

“Hopefully you will send my subsciptions for Fieldsport to the right people. One to Mr Orde and one to myself. Customer Services does not answer letters!”

Posted 2 years ago

Hi Roderick, thank you for your review. We will contact you regarding this today. I apologise for the experience you have recieved! - Jessica

Posted 2 years ago

“I have a regular subscription to a magazine for my 11 year old granddaughter. I know she enjoys receiving these, though I don't see them myself as we live some distance apart, so my rating is based on the cost and frequency of publications.”

Posted 2 years ago

Hi Wendy, thank you for your review and 3 star rating. We are glad to hear that your granddaughter enjoys the magazines! - Jessica

Posted 2 years ago

“When codeword letters are entered in the puzzle page, puzzle on the other side is ruined, as the blank black squares transfer the letters on the other side of the page. This is due to very thin pages and the ink used. To overcome this I use a blank card in between the pages so as not to mark the other side. I do enjoy doing the puzzles.”

Posted 2 years ago

Hi, thank you for your your review. We would recommend using a ballpoint pen or pencil to help with this! Thank you for your three star rating - please let us know what else we can do, as a service to ensure we receive 5 stars next time! - Jessica :)

Posted 2 years ago

“delivery takes several days, sometimes the following week or not at all”

Posted 2 years ago

Hi, Thanks for the feedback! Sorry to hear this. We dispatch your take a break every Thursday and this should take no longer than 5 working days for delivery, so it arrives before the next issue goes on sale. We have had no claims from you for missing issues therefore, have been unable to compensate for any super late or missed issues, as we not aware of the problems you were facing! I am really sorry to hear this, as we send them regularly and do everything from our end to ensure customers get their magazines. I have dropped you a personal email to get this resolved and ensure that any missing issues inside our claims policy, are compensated for. Thanks, Ellie😊

Posted 2 years ago

“My subscription with the magazine Take A Break by Unique Magazines has always been a extremely satisfying one until I went to renew a 6 month subscription with them. My Mum has not been receiving the new issues and I sent a email to the company to confirm that the order went through and that they were sending the magazine to her. I never heard back anything from them and was extremely disappointed as every time I have corresponded with them before, I always got a answer back. I will now have to think what to do now when this subscription ends.”

Posted 2 years ago

Hi, So sorry to hear this. Upon checking our email/tracker system, there is no email on the system off you under your usual email address. This must have not been delivered from your inbox as we always respond to mail within 24 hours. We have sent two issues to her so far, from the renewal. I have dropped you a personal email regarding this, to compensate for the missed issues and work out what may have went wrong. I apologise for any inconvenience and want to thank you for your patience. Kindest Regards, Ellie😊

Posted 2 years ago

“I haven't got this magazine Issue 7 of your 13 issue subscription to Sudoku Grand Masters has been dispatched today and should be with you shortly. Usually it has taken three weeks to come. Now it is 29th day from delivery. Can I get a new magazine,or?”

Posted 2 years ago

Hi Riitta! Thank you for your review. I can confirm that a replacement has been dispatched out on the 21st of September for you. I apologise the current edition hasn't been received sooner! Kind regards, Jessica.

Posted 2 years ago

“Havent received magazine yet so surely not sensible to ask me to rate you?!”

Posted 2 years ago

Hi Jo, thank you for your review. The email reviews are automatically sent out so long after your order. I apologise you have received this prematurely. BBC Top Gear will begin with the October edition and Horrible Histories will begin with issue 92. I hope this helps! Kind regards, Jessica.

Posted 2 years ago

“Not as thick as it used to be.”

Posted 2 years ago

Hi, Hope you are ok? So in regards to the content and publishing of this magazine, we are not actually the creators of it. We stock this magazine and distribute it to customers, but we do not deal with the content or sizing of the book. If you use the following link for publishers, you can inform them of this feedback, to help them improve their magazine; https://www.blackbeautyandhair.com/contact-us/. Hope this helps and thanks a lot, Ellie😀

Posted 2 years ago

“They did not get my order right .... So I was unable to get the copy I actually wanted . Their communication was good in sorting it out ..... A bit disappointed , if I am honest - Kevin - Worc”

Posted 2 years ago

Hi, I am so sorry for this issue. I can see my manager had dealt with this. This rarely happens and so I am sorry for any inconvenience this may have caused. Thanks for your feedback, it means a lot to us. kind Regards, Ellie :)

Posted 2 years ago

“Another case of no magazine being delivered. This is the second time on this renewed subscription”

Posted 2 years ago

Hi, Hope you are ok and I am sorry to hear this. We send what's on TV first class from our end, every Tuesday. They should always arrive by the Saturday and we have a large number of customer's for this magazine and a small number of delivery complaints. We cannot always guarantee it will arrive on time but we can always compensate if they do not get to customers by the Saturday in time for the listings. I do know that at the moment, there are delays in the post due to current self isolation laws regarding Covid-19, meaning shortages of staff within the royal mail services. I can confirm I have extended your sub by an issue to compensate and I apologise for any inconvenience caused. Many Thanks, Ellie :)

Posted 2 years ago

“My granddaughter has received her art magazines regularly but her brother has not yet received his Kick football one subscription p351383. It was ordered over a month ago”

Posted 2 years ago

Hi, Really sorry to hear this. This Kick subscription is through publisher's direct and so I have emailed them to obtain the start date of the subscription. With this being a publisher order, it can take a maximum of 4-6 weeks to get started. I will drop you an email with this information on the start date and I do hope this is ok. Kind Regards, Ellie :)

Posted 2 years ago

“Ordered a Tempura magazine which unfortunately came damaged. Talked with customer service (which they were very helpful and kind) and was able to get another copy shipped out (free of charge). Unfortunately, that magazine also came damaged.”

Posted 2 years ago

Hi, I am so so sorry to hear this came damaged again! With shipping to the USA, they are moved around in bags and it is not unlikely that the magazine has been damaged in this process. We send thousands of magazines overseas every week and the amount of damaged magazine, is so minimal so I am so sorry this has happened twice to you. Despite this, I am very happy to hear you thought of our service as helpful, as we strive to ensure this is the case. I have dropped you a personal email to come to the resolution and I really do hope this is ok. Many Thanks, Ellie :)

Posted 2 years ago

“Still haven’t got my copy of Fighters Only…not due until 15th July”

Posted 2 years ago

Hi, I do apologise but we have no control over when issues are released by publishers. This issue will go out 1st class on the 15th of July and you should receive it very soon after! I am so sorry for any inconvenience and if you need anything else, please contact me directly; ellie.purvis@uniquemagazines.co.uk Thanks, Ellie :)

Posted 2 years ago

“First time using this company, would be nice to know that the magazine I had subscribed to was not going to be available for 3 months”

Posted 2 years ago

Hi, I appreciate this feedback. I have dropped you a personal email to resolve this and ensure I can answer effectively. I do hope this is ok and I look forward to hearing from you. Thanks, Ellie :)

Posted 2 years ago

“Bit pricy for the content”

Posted 2 years ago

Hi, Thanks for the feedback. I can confirm the price is all worked our via a system, which is checked thoroughly. The cover price is included, along with the weight of the magazine which confirms the postage cost. This particular magazine includes a gift, which increases the cover price and it means the magazine is slightly heavier. In this case, we sent your Art Draw and Create 1st class, as it is a single issue. It is also delivered straight to your door and we compensate wherever possible! We do not actually create the content of the magazines, as we are not publishers. I do hope this helps and I apologise for any inconvenience caused. Kind Regards, Ellie :)

Posted 2 years ago

“I was very disappointed to find that the article about my nephew which should have been in the May/June issue of Lancashire Life wasn’t included.”

Posted 2 years ago

“The opportunity to get Daphnes Diary in the UK has been wonderful, however there have been copies that sadly didn’t make it to me and that was somewhat disappointing. I love this magazine and I would dearly love to renew my subscription but I can’t justify paying a subscription when I don’t receive all the magazines. I have contacted customer services and not really felt satisfied with the response while it was pleasant and courteous it didn’t compensate for the missing magazines offer an explanation so lovely but no prizes there. Again the Magazine is wonderful and I do love it so much I shall really miss it as I have done on a few occasions already”

Posted 2 years ago

Hi, I am sorry to hear this. It seems that these were being dispatched and it seems they must be gotten lost within the postal services, as they have not been returned to us at any point. I have read previous emails with yourself and the agents and can understand it may not of been the resolution you were hoping for. It is difficult in some cases to find the reason magazines are not arriving, especially after checking the address and having confirmation we are sending from our end at Unique. I have dropped you a personal email to see if there is anything we can do, to ensure that they would be recieved if the magazine is renewed. I do apologise for any inconvenience caused and hope we can sort this. Many Thanks, Ellie :)

Posted 2 years ago

“Reasonably fast delivery, I’m happy with the magazine, but unfortunately the bag it came in wasn’t waterproof so parts of the magazine was damaged...”

Posted 2 years ago

Hi, Thanks so much for the feedback. I am so sorry to hear this and I have dropped you a personal email, to get this sorted. Kindest Regards, Ellie :)

Posted 2 years ago

“The service from unique magazines has been excellent. Because of covid 19, I have at times had my mum, who is 93, staying with me so that I could look after her. I had to change the mailing address for the magazine several times and it was always done quickly and efficiently.”

Posted 2 years ago

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Unique Magazines is rated 4.4 based on 7,396 reviews