I can see my operations manager refunded this for you on the 10th of July 2024. Thanks so much for your patience and understanding with this and apologies for any inconvenience caused. Thanks, Ellie😊
I can confirm the first issue of your subscription was sent to Ireland on the 11th of July 2024. This can take a maximum of 15 working days to arrive to Ireland taking us to around this weekend. If you can allow this maximum time scale, it would be much appreciated. If this does not arrive please let us know so we can help resolve this further. Thanks for your patience. Many Thanks, Ellie😊
I am so happy we could offer great customer service and you appreciate the updates through the process of ordering with us. This review means so much to us, so thankyou! Ellie😊
“You are a wonderful company with an amazing selection of magazines. Use of website is very easy and available on all devices. Delivery is prompt and I look forward to receiving my magazines in the mail. Thank you.”
This is such a lovely review, thanks Judy! We pride ourselves in our service and the selection of magazines we offer. Our website was also recently upgraded and so we are thrilled it is easy for you to use! This is such a kind review and we are so happy we have offered such a brilliant service. Thanks a lot, Ellie😊
“Great product and great service. Shipping is always killer living over here in Nz but Unique Magazines always make sure to package my magazine’s nice and safe.”
I am thrilled to hear your happy with both the product and service we offer! I am also super happy we could ensure to have this packaged nice and safe for it's journey over to you in New Zealand. Thanks for taking the time to leave your feedback as this means so much to us! Many Thanks, Ellie😊
“I enjoy the books very much, however the new price may give me reason to rethink ordering after this subscription runs out. The service I've received in the past has been great.
Thank you
Wendy Alexander”
Hi, I am so glad you enjoy your Relax With Art books! I understand there is no longer a discount in price for this subscription. We used to work on behalf of publishers, fulfilling dispatch for them but we now get our stock from them and work independently to fulfil these. This means unfortunately, we can no longer offer the free postage option which was available previously with publishers. Thanks for your understanding and apologies for any inconvenience. Many Thanks, Ellie😊
Hi, I am so sorry to hear this. When we send What's on TV the weekly time sensitive magazines within the UK, we send them on a Tuesday 1st class and expect them to arrive in time for the listings to begin on the Saturday. Unfortunately, we cannot guarantee this service when sending to France. Although they are sent on a Tuesday via priority air mail, it is hard to guarantee the delivery in time for the listings. I am aware this is not ideal but when the magazine leaves us, it is really difficult to control the time scale in which magazines arrive. I am aware your sub has now ended and you may be hesitant to renew, which is understandable. We do not often get orders for TV mags overseas for this reason. I am sorry we cannot send these any quicker and the service included some late issues. This is not the service we wish for our customers. Thanks a lot for your patience and understanding and if you need anything else regarding this, please do feel free to contact me personally: ellie.purvis@uniquemagazines.co.uk. Thanks, Ellie😊
I am so glad you found our small personal team both helpful and polite! Thanks a lot for passing on your feedback and leaving us 5 stars. Thanks a lot, Ellie😊
Thank you so much for leaving a 5 star review Janis! I'm so glad we are able to deliver your favourite magazines straight to your letterbox.
Many thanks,
Megan 😊
Thank you so much Feroza! We're so happy you chose to order with us and would love to be your 'go to' for all your magazine needs.
Many thanks,
Megan 😊
“Delivery to EU (Poland) takes more than a week. Postal office locally charges custom processing charge, which makes already high price for EU delivery even higher (I would hope that VAT OSS removes that hurdle...)”
Thank you for taking the time to leave a review.
I apologise you have been charged customs. This should not occur as all taxes and customs are prepaid before shipping.
If you send us any information and receipts you have we can compensate any fees.
Apologies,
Megan Houseman
Hi! Your issue was dispatched on the 6th of June 2024, a few days after you placed your order. This can take a maximum of 7-10 working days to ROW although we ask you to allow 30 days before we can compensate for the missing issue. I have emailed you personally so we can ensure to stay updated with the delivery of your magazine and I do apologise for any inconvenience the delays may be causing! Thanks, Ellie :)
“Good magazines, had a subscription for my wife for several years now, but prices are getting expensive at almost £11 per magazine, maybe last year my subscription gets renewed.”
Hi, I do apologise for price increases over the years. I understand entirely that this is not ideal but from a business perspective, cannot be avoided. This magazine is a specialist title and for some time, we worked with publishers to get our customers exclusive discounted prices, as we were working as the distributors of their magazine worldwide. We now get this stock ourselves and do everything in house meaning we cannot afford to do it at that discounted rate anymore. This means our cost must be generated based on the cover price, postage and packaging. We must also take into account the cost to get this from a supplier. I hope this does clear things up and if you need anything else regarding this please feel free to let me know! Thanks so much for your understanding. Thanks, Ellie :)
This is perfect! I am so glad the service is quick and you found our small team friendly and personal. Thanks for taking the time to leave your feedback. Thanks, Ellie😊
