Hi Fran, thank you for your review your first edition was posted on the 14th of January, we request that customers overseas in the US allow around 60 working days for delivery. We appreciate that this is a long while, but due to delays across the globe this is what we have been advised. - Jessica :)
“I order a tv magazine for delivery to my elderly mother from unique magazines & find their service excellent. I get a email weekly to let me know that it has been despatched to her. It always arrives on time”
Hi, thank you for your review and feedback. We are happy to hear that you deem this service reliable - we are very proud of our service. Kind regards, Jessica.
Hi Pauline, I can confirm that Sudoku Challenge has been pushed back and issue 112 is now due on the 9th of March. Your Sudoku Variations will recommence with issue 80. Kind regards, Jessica.
Hi Martin, thank you for your review. We apologise regarding this printing problem. We are in constant communication with the publishers regarding the lost shipments. Hopefully all subscribers subscriptions will return to normal soon. - Kind regards, Jessica.
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your order - please let us know what we could do for a higher rating! enquiries@uniquemagazines.co.uk - Jessica :)
“We have experienced excellent service. When we did not receive a copy of our daughters subscription magazine, a replacement was sent out immediately. Thank you.”
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your subscription and the delivery service with the Royal Mail. - Jessica :)
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your subscription and the customer service with us. - Jessica :)
Hi, thank you for your review and high rating. We are so glad to hear that you have enjoyed your subscription and the delivery service with the Royal Mail. - Jessica :)
“It’s such a shame - we have used the subscription service for over 6 months. Delivery was brilliant to start with. We order for my 88 year old father in law and TV is his life. But since the last renewal the magazine comes half way through the week of TV listings. Useless ! I have called for the last 3 weeks and stated what has happening. The team are helpful and add another issue on to the subscription but they are not fixing the route cause problem. Meanwhile we are having to run round each week and buy my father in law a magazine to keep him happy. I will now be cancelling and using a local estate agent.”
Hi Joanne, thank you for your review and feedback. I can confirm that the magazines are posted out the Tuesday before the start date on the magazines, they are sent out in the afternoon with the Royal Mail. Unfortunately if they are being held up in sorting offices this is out of our control. We could only compensate for the order, we cannot change how the magazines are sent as once they leave our warehouse it is up to sorting offices and then local postal offices. I have spoken to you today and we have offered you a full refund due to all the problems which you have incurred, even though this was out of our control. Thank you for your kind words towards our department however. Kind regards, Jessica :)
