Hi Helen, many apologies that no issues have been received yet. I can confirm that we have sent out 2 editons so far. A member of our team will be in contact today regarding the delivery address.
Kind regards, Jessica
“My wifes magazines delivered from Germany are useless from you guys. We are now two years into Brexit. and you still can't get the act together. I kicked another company into touch re delivery & signed up to you. But sadly your are even worse. When my year subscription is ended I doubt I will renew unless you buck your ideas up. I ordered something else from Germany recently and it was here in a couple of days. Get a grip”
Hi Clive, thank you for your review.
Unfortunately the situation is completely out of our control, especially as we don't work with the publisher directly and go through suppliers to obtain our magazines. It has been a problem obtaining many different titles, not just from Europe, but from the US and around the world. Many other companies have also had the same problem it is not just Unique. Unfortunately it is not as simple as 'getting a grip' - we want to continuously exceed customers expectations and always fulfil orders on time. It is a completely different process to ordering something from Germany directly as a consumer.
Apologies for all frustration caused. Kind regards, Jessica.
“Recently extended my subscription. Have had my weekly magazines delivered for over a year now. Always prompt delivery and in good condition.
Have only had one not delivered and this was more down to Royal Mail that Unique Magazines. They added an extra one onto my subscription to compensate. Can’t fault the service.”
Hi Susan, thank you for your review. I apologise that you are not enjoying the content of the magazines. Unfortunately, as we are not the publisher, we cannot comment. But if you would like to give any feedback, please email subs@bromleighhouse.co.uk - Kind regards, Jessica
“I WILL purchase again from Unique Magazine.. Very pleased with the DAZED Magazine and the Fast Delivery. Thank You so Very Much.. Have an Amazing Day!!”
Hi Isoble, I am sorry that this has happened to you. I can confirm that the credit which we offered has been canceled and you are obtaining a full refund.
Unfortunately, this has been out of our control, we cannot control whether the publisher can send editions to us or not, or whether a title ceases. Please allow 3-5 working days for this to show in your account. We also have thousands of other titles on our website to choose from which are regularly coming in from suppliers and publishers - with lots of happy long-term subscribers. So I am really sorry that you have had this experience with this particular magazine. If there is anything else I can help with, please do not hesitate to be in contact - jessica.austin@uniquemagazines.co.uk - Kind regards, Jessica.
“Delighted they are delivered every friday to my sister. I bought them as a christmas gift, she was absolutely delighted thankyou for being so prompt.”
“I ordered Burda style for 3 months on 23 December 2021. To date I have not received the January 2022 copy. I rang the office and when my order was checked it was determined that my order had not been activated. This is the third time that I have received poor service from Unique Magazines and I am feeling very cross, hence the poor rating of 1 star”
Hi Christine, I can confirm that this has now been dealt with. The first edition of your current sub is due for dispatch today. I am sorry that you have had this experience with us. If you wouldn't mind emailing me jessica.austin@uniquemagazines.co.uk - we can go through other situations you've experienced with us and we can see what kind of compensation/resolution we can give. Please accept our apologies in the meantime. Kind regards, Jessica
