“I still haven't received a written e-mail confirmation of my new subscription, especially the duration (till which issue #) - even after I called, nothing arrived. Please send it!”
Good Afternoon, I have resent your order confirmation. This should be with you now. Please get in touch if it still does not arrive. There is still one issue remaining on your previous subscription. Your renewal will start from the issue after that and will run for 8 issues. Kind Regards
“Bit Frustrated as I wanted to renew my Double subscription(2 of the same magazine) through the link sent. There was no option to increase the amount of copies I wished to resubscribe for so I had to ring up and get another added manually. Then I was resent a copy of the magazine that I had already been sent my double copies for that month. Still waiting to see how this will be resolved. The staff have been helpful and friendly but they are being let down by the system they operate within.”
Thank you for your review. We have sorted all of this out for you and we have extended your subscription by 1 issue so you will not be out of pocket for the double issue that was sent. You still have 12 issues to come on your subscription, two copies per issue. Kind Regards
“I am very pleased with the magazines ordered and the help with placing the order. However, on the other hand, I am very displeased with the fact that I cannot cancel and remove an order which is incorrect. In this case, the billing country was determined by the computer to be Germany and I cannot change that. Hence, the billing address is incorrect and cannot be changed as far as I can see. So I have placed a new order with the correct country address but cannot get rid of the erroneous order.”
Thank you for your feedback. Your subscription is due to commence with issue 02. I am sorry we have no stock remaining of issue 01, otherwise I would have sent you one straight away. Kind Regards
Hello,
Thank you for your review. I am sorry to hear your magazine arrived bent. It is clearly marked "Please do not bend". We post nearly 2000 of these magazines each issue and rarely have any issues. Please get in touch if it keeps arriving that way. Kind Regards
“Same Winter Wonderland as last year. Same pictures but just slightly altered. What about mythical winter creatures besides Santa? I'd love to see more angels and more faces to colour in in the New Year. Fantastic Beasts and fairies, dragons and knights, carnival pictures (no animals please). A more vintage based issue would be wonderful. I loved the Mythical Creatures Holiday Issue so more please! Musical based issues around the world from the Moulin Rouge to tangos and pasa doble, Elvis and more showbiz pictures?”
“I ordered kick magazine for my grandsons two weeks ago and the site said they would receive the current edition immediately but this has not happened yet. This is their Xmas present and I was hoping to wrap the magazine. Disappointed it has not yet appeared.”
Hello, thank you for your feedback. Kick magazine come directly from the publisher. It can take up to 6 weeks to start receiving issues. I will contact the publisher on your behalf to make sure it is starting with the next issue which is due on 3rd January. You can print out an e-card from your confirmation email to give to your grandson to notify him of the subscription. I hope this is satisfactory for you. I am sorry you thought it was dispatched from ourselves. Kind Regards
“I have given a mid review as they emailed me to say they couldn't supply the magazine I'd ordered and paid for. Ideally, they should have sourced the magazine before offering it for sale.”
“I have ordered a renewal of an ongoing subscription so I am just hoping that they get the dates correct and this will continue being sent to grandson after his ongoing subscription ends . I have not had any correspondence back to let me know that this will happen .”
Thank you for your review. All of our magazines are sent via the Royal Mail. If ever your magazine does not arrive within 7 days of your dispatch email, please contact us. Kind Regards
Your magazine was posted on 15th November when issue 08 arrived in stock. If it has not arrived by now please can you get in touch with us. Kind Regards
“I received a magazine cover that was’t the one displayed on your website + the magazine was poorly wrapped so it arrived in my mail box a bit damaged...
If there are several cover choices, you should ask the customer which one he wants.
Also, you should make sure the magazines are wrapped enough and efficiently not to arrive in bad condition.”
