“It would have been nice to know which issue of magazine I was ordering. As it said it took up to 6 weeks to set up I purchased the next available issue to give as the present and ended up getting that from you, so had a duplicate. I do feel cost quite high.”
Hello, thank you for your feedback. This is something we are in the process of adding to the site. Hopefully it will be live shortly. If you ever receive a magazine you don't need you can always return to us and we can reduce from your subscription. Our customer service phone number is 03453036750, we will be happy to help in the future
“Magazine was too expensive and shipping was too expensive. Magazine is not what I expected. Sorry, but that is my true feeling. No personal offense intended.”
“I was asked by my son to take out a 3 month subscription for my Lego Ninjago mad grandson via the site. Although easy to use I found it infuriatingly vague about when the first issue would be sent to him and whether it would be the current one, the next month's one or one later as the 6 week delivery window is useless when ordering for a birthday present a few weeks forward.”
Thank you for your reply. We are now trying to update our website to show this information to our customers. I can confirm this subscription started with the current issue and the next issue has just been posted today. If you need any more help regarding this please get in touch
“My magazine will come on Wednesdasy-Saturdays, thankfully the person i bought this for isn’t too fussed when it comes but it is disappointing and will most likely have me not renewing after the years up”
Thank you for your feedback. I can confirm your magazine is always posted on a Tuesday via Royal Mail. I'm not sure why some weeks it takes longer to arrive as they are posted each Tuesday
“From my current experience, everything has gone well, I received confirmation by e-mail of my subscription, except I have NOT received any magazine as yet.”
