“you still do not get my name right I buy this magazine to send to my friend Tatiana in Russia as they get this in there. I have asked you to make billing address has my name on it please make sure is done. this is why my rating is only acceptable when it should be very good.”
Good Afternoon, I updated your details last week at your request. They should all be correct now. I have resent your order confirmation again for your records with the correct details. Kind Regards
“As I haven’t received a magazine yet, I’m not in a position to rate you. I put acceptable, because something had to be clicked on. I’m really looking forward to my first magazine however.”
Hello, I can confirm your subscription will begin with issue 08, which is due on 20th November. I hope you enjoy it, it is such a popular magazine. Kind Regards
“This handicraft-style magazine, although I consider it expensive, is welcomed by it's young 'reader'. There was a hiccup when it was ordered but this was rectified satisfactirily.”
“It would have been nice to know which issue of magazine I was ordering. As it said it took up to 6 weeks to set up I purchased the next available issue to give as the present and ended up getting that from you, so had a duplicate. I do feel cost quite high.”
Hello, thank you for your feedback. This is something we are in the process of adding to the site. Hopefully it will be live shortly. If you ever receive a magazine you don't need you can always return to us and we can reduce from your subscription. Our customer service phone number is 03453036750, we will be happy to help in the future
“Magazine was too expensive and shipping was too expensive. Magazine is not what I expected. Sorry, but that is my true feeling. No personal offense intended.”
“I was asked by my son to take out a 3 month subscription for my Lego Ninjago mad grandson via the site. Although easy to use I found it infuriatingly vague about when the first issue would be sent to him and whether it would be the current one, the next month's one or one later as the 6 week delivery window is useless when ordering for a birthday present a few weeks forward.”
Thank you for your reply. We are now trying to update our website to show this information to our customers. I can confirm this subscription started with the current issue and the next issue has just been posted today. If you need any more help regarding this please get in touch
“My magazine will come on Wednesdasy-Saturdays, thankfully the person i bought this for isn’t too fussed when it comes but it is disappointing and will most likely have me not renewing after the years up”
Thank you for your feedback. I can confirm your magazine is always posted on a Tuesday via Royal Mail. I'm not sure why some weeks it takes longer to arrive as they are posted each Tuesday
“From my current experience, everything has gone well, I received confirmation by e-mail of my subscription, except I have NOT received any magazine as yet.”
