“Web site lacking in information re what is available on subscription. Contact enquiry site not answered. Eventually found phone number on old letter and once spoke to lady, very helpful service and the book I wanted a subscription for was available. Rather tortuous process.”
Thank you for your feedback. This is something we are trying to add to the website as soon as possible. Hopefully within a few months this option will be available. Thank you
“The magazine was delivered in a timely manner all the way to Japan. Wish there was a way to track the shipment. No tracking numbers were provided on the email confirming my order.”
“How can I review what I have not received.
You took my money very efficiently, but I have yet to receive an issue or any notification of when it will arrive.
Stop courting 'likes' like some vapid teenager and just get on with your business.”
“Bought a tv mag subscription to go to France. Only one issue received so far which arrived today 20th May. The tv period for the madazine is from Sat 18th so hopefully it will arrive earlier for future weeks”
“After a short look at the Machine knit Magazine I have useful tips. I should like that the patterns would mention the yardage per 50 grams yarn, for instence 160 meters per 50 grams og ta en.”
“Ordering a gift for delivery in Australia was quite 'clunky' and at times quite frustrating. I had to keep repeating information as it kept reverting to UK delivery. Finally got it to work but it was a little painful and time consuming to be honest.”
“I still haven't received a written e-mail confirmation of my new subscription, especially the duration (till which issue #) - even after I called, nothing arrived. Please send it!”
Good Afternoon, I have resent your order confirmation. This should be with you now. Please get in touch if it still does not arrive. There is still one issue remaining on your previous subscription. Your renewal will start from the issue after that and will run for 8 issues. Kind Regards
“Bit Frustrated as I wanted to renew my Double subscription(2 of the same magazine) through the link sent. There was no option to increase the amount of copies I wished to resubscribe for so I had to ring up and get another added manually. Then I was resent a copy of the magazine that I had already been sent my double copies for that month. Still waiting to see how this will be resolved. The staff have been helpful and friendly but they are being let down by the system they operate within.”
Thank you for your review. We have sorted all of this out for you and we have extended your subscription by 1 issue so you will not be out of pocket for the double issue that was sent. You still have 12 issues to come on your subscription, two copies per issue. Kind Regards
“I am very pleased with the magazines ordered and the help with placing the order. However, on the other hand, I am very displeased with the fact that I cannot cancel and remove an order which is incorrect. In this case, the billing country was determined by the computer to be Germany and I cannot change that. Hence, the billing address is incorrect and cannot be changed as far as I can see. So I have placed a new order with the correct country address but cannot get rid of the erroneous order.”
Thank you for your feedback. Your subscription is due to commence with issue 02. I am sorry we have no stock remaining of issue 01, otherwise I would have sent you one straight away. Kind Regards
