“I haven't received a copy of starburst for almost 2 months now. Please just change your distributor or something to make sure I get them. You have always been great before covid but now you need to make a change or something for those of us living in Australia. I don't want a refund, just please see to it I continue to get the magazine.”
Hello, thank you for your feedback. There has not been an issue published since the issue in March. the next issue is due on 18th June and hopefully the magazine will return to its normal production. Kind Regards
“Difficult to review as I never received the 3 magazines I ordered. However the lady who I emailed with and who sorted out my refund was very very nice and helpful. I have decided to try and order something again when things get back to normal a bit more and just continue buying in store for the time being. Hopefully next time it works out as I love the magazine and ideally would like a subscription.”
Hello, thank you for your feedback. I am sorry the magazines never got to you. However, as you mentioned we have refunded in full. Please do try again when things settle down as this is a very popular title. Kind Regards Sarah
Hello, thank you for your feedback. QP magazine is sent directly from the publisher. They should have sent you an email confirming your order and informing you of the start date. The current issue of this magazine went on sale back in March. The subscription will start from the next issue. There is not yet a date of when this will be. I have requested Jessica to contact the publisher and then let you know the date if they have one, if they don't they will confirm the order will start from the next issue when it is published. She will be in touch as soon as she has the information for you.Kind Regards Sarah
“I have enjoyed the magazine for many years.
My mother arranged for me to have the magazine as a birthday present and went well.
I arranged for the magazine to be sent but there was some crossover and I received two of the same magazine, one of the last of my birthday present and the first arranged by me
Please have a look at your systems so that cannot happen again to the same address”
“I have been asked to write a review about my magazine subscription. All I can say, since I have not yet received a copy of the magazine yet is that the website was easy to negotiate when signing up. I presume I have missed the month during which I started my subscription and look forward with anticipation of my first copy being delivered.”
“Although the magazine is prompt, especially at this tragic time to my mum of 97 who can't get out.
Was surprised that it was practically double the price.”
“Very pleased with prompt delivery of first issue and expecting similar for the following. Extremely disappointed, still waiting and with the bank holiday now have no chance of enjoying magazine over the weekend. Doesn't make sense re delay.”
Hello, thank you for your feedback. I can confirm that both issues were posted on a Wednesday 2nd class mail. In light of the current situation we have now decided that we will be posting these magazines first class from this week. Please note you should now expect to receive the magazine on a Thursday or Friday at the latest. We have been informed that Royal Mail are struggling with 2nd class post. Kind Regards Sarah
“Bit upset magazines delivered 1 to 2 days after they are available in shops. I might look into other magazine distributers (with discounts might i add.)”
