Hi Phoebe, I can confirm that dispatched your first issue on the 2nd of November. As this is going to Australia, it may take between 6-12 weeks for these issues to arrive as it is being sent by sea freight rather than air mail. I apologise for all inconvenience caused. Kind regards, Jessica.
Hi Mel, thank you for your review. I can only apologise that nothing has been received so far. I will contact the publisher who dispatches this and enquire this for you. I can only apologise for all inconvenience caused. Kind regards, Jessica.
Hi Emily, thank you for your review and order! I can confirm that the overall cost of the subscription does include the postage and unfortunately this is set by the Royal Mail and is out of our control. Your feedback has been noted however and we are appreciative for this! Kind regards, Jessica.
Hi, thank you for your review. I can confirm that your first issue was dispatched on the 3rd of November and a dispatch notification was sent to your email address. A member of our team will be in contact today to confirm your delivery address to ensure this is correct. Kind regards, Jessica.
Hi Caroline! Thank you for your review. I am terribly sorry to hear this has arrived damaged! I will be in contact via email to have this situation resolved! Kind regards, Jessica.
“Always receive an email on a Wednesday to say my mag has been dispatched...but there has, on two or three occasions, been a delay in receiving it. Last weeks issue didn’t reach me until the following Monday and then I received the next one on the Thursday 🤷🏼♀️”
“Unless I missed it when ordering, I was unable to request a date for the deliveries to start and as it happened it started before my Granddaughter's birthday so was less of a surprise. Neither was there the chance to include a Happy Birthday message with the first delivery telling her that it is a 6 month subscrption. Shame.
Unable to answer any of the subsequent questions as the magazine was sent to a differrent address.”
“Prices seem to have taken a hike.
Also I subscribe to many magazines for my grandchildren and have done for quite a few years. On your website you have a window for discount code....I’ve never had one and feel a little hard done by as such a good and loyal customer
Website fairly easy to navigate but changing magazines when grandchildren grow and want something different means (aging to type in address again which is a pain”
“The first magazine was good and lots of varied puzzles. The second magazine was much thinner and less puzzles. Also some of the answers to clues in crosswords we could not find in the dictionary or online. A bit disappointed but the price was ok.”
“Great magazine but my daughter was really disappointed to receive yesterday the same cover toy she got six months ago. Getting rid of excess stock? Surely not run out of ideas? Anything you can do to remedy this?”
Hi Roger, thank you very much for your review! Unfortunately we have no control over what free gift comes with this magazine. I do apologise. It may be worth contacting the publisher of this magazine, their contact details will be in the magazine. Kind regards, Jessica.
“On 23rd July 2020 I paid for a year's subscription to 2 crossword books. Issue 62 of 200 Pocket Crosswords, which arrived promptly, but, to date (23rd Aug. 2020) no issue received of the Big Crosswords Magazine, which should be Issue 73. If you are not starting my sub until issue 74, you should send me an email so that I know one of my yearly subs. will be one month behind the other sub. Thank you.”
