Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“I subscribed for a weekly magazine for my parents. Then get email from Unique saying Royal Mail challenges so may be late delivery! Not much use for aged parents wanting to know what is on TV! Unique did pay back the subscription. Don't understand how you can use unreliable distribution for time critical publications.”
Hi, Thanks for the review. I do apologise that you experienced this, along with a lot of other customers. We have been in contact with the Royal Mail regarding these unacceptable delays, as we understand the frustration this has caused both us and our customers. Unfortunately, it is hard to avoid these delays due to the pandemic and 100's of staff having to isolate due to Covid-19. Despite this, this delivery time has started to pick up massively and customers have been receiving their Tv Magazines in a normal weekly fashion. We are extremely happy that this is the case and I can only apologise for the problems both you and your parents experienced. Please do not hesitate to contact us for further assistance. Many Thanks, Ellie Purvis
“Has usually been a very good delivery service for Whats On Tv magazine once a week. However, we are still waiting for last weeks edition to arrive. So it is now Friday & it will be out of date by the time it arrives, so no use at all & a waste of one weeks subscription money. Should be waiting for the week afters issue now. Would appreciate a small refund or extra free issues in January please.”
Hi Jackie, thank you for your review. I am terribly sorry that this has not arrived. Your subscription will be extended by an issue to compensate for this. There are major delays with the Royal Mail at the moment as they are down by 50% of their workforce due to absences. I apologise for all inconvenience caused. Kind regards, Jessica Austin
“Ordered New Scientist on 3 Nov. It is 3 Dec now and magazine still not arrived. Price seemed good, but I await to see if it arrives at its destination.”
Hi Phoebe, I can confirm that dispatched your first issue on the 2nd of November. As this is going to Australia, it may take between 6-12 weeks for these issues to arrive as it is being sent by sea freight rather than air mail. I apologise for all inconvenience caused. Kind regards, Jessica.
Hi Mel, thank you for your review. I can only apologise that nothing has been received so far. I will contact the publisher who dispatches this and enquire this for you. I can only apologise for all inconvenience caused. Kind regards, Jessica.
Hi Emily, thank you for your review and order! I can confirm that the overall cost of the subscription does include the postage and unfortunately this is set by the Royal Mail and is out of our control. Your feedback has been noted however and we are appreciative for this! Kind regards, Jessica.
Hi, thank you for your review. I can confirm that your first issue was dispatched on the 3rd of November and a dispatch notification was sent to your email address. A member of our team will be in contact today to confirm your delivery address to ensure this is correct. Kind regards, Jessica.
Hi Caroline! Thank you for your review. I am terribly sorry to hear this has arrived damaged! I will be in contact via email to have this situation resolved! Kind regards, Jessica.
“Always receive an email on a Wednesday to say my mag has been dispatched...but there has, on two or three occasions, been a delay in receiving it. Last weeks issue didn’t reach me until the following Monday and then I received the next one on the Thursday 🤷🏼♀️”
“Unless I missed it when ordering, I was unable to request a date for the deliveries to start and as it happened it started before my Granddaughter's birthday so was less of a surprise. Neither was there the chance to include a Happy Birthday message with the first delivery telling her that it is a 6 month subscrption. Shame.
Unable to answer any of the subsequent questions as the magazine was sent to a differrent address.”
“Prices seem to have taken a hike.
Also I subscribe to many magazines for my grandchildren and have done for quite a few years. On your website you have a window for discount code....I’ve never had one and feel a little hard done by as such a good and loyal customer
Website fairly easy to navigate but changing magazines when grandchildren grow and want something different means (aging to type in address again which is a pain”
“The first magazine was good and lots of varied puzzles. The second magazine was much thinner and less puzzles. Also some of the answers to clues in crosswords we could not find in the dictionary or online. A bit disappointed but the price was ok.”
