Hi, Thanks for the review. When working out the cost of our single issues and subscriptions, we must consider postage, packaging and the cover price itself. These magazines are packaged thoughtfully and delivered straight to your door, using 1st or 2nd class postage. I do hope this help's and If you need anything else, do contact us directly😊Thanks, Ellie !
“Having heard and read about this magazine and the wonderful content for crofters, I was a little disappointed in the contents. For myself, I found it to be of money for what it was. Granted no advertising in it, but very little for papercrafting. Plus, you cannot use the contents for anything but personal use, no copying, so have to cut the magazine up if there is anything you want put in your journals or cards. Not for me.”
Hi, Thanks for the review. Daphne's Diary is an extremely popular publication but of course, it is not for everyone and we understand that! You can return this issue, free of cost by scribbling out your address on the label and placing a note on 'Return to sender'. We could then grant you a full refund for the magazine. This is entirely your choice and I hope this help's! Thanks, Ellie Purvis😊
“I did an internatinal purchase. I know UK has recentrly had its problems, but I really have to say that sending internationally without a tracking number is an invitation to disaster. You may trust your public mailing service, but how about mexican? do you trust them as well? I definitely would have prefered that you would have held my magazines until further notice, instead of just sending them by sea.
I know you simply can not be aware of world mailing service quality, so that's why I'm writing this. You really should consider offer your internatinal costumers options when extraordinary situations happen. Rushing is never the best option. Now I must wish mexican postal service won't lose my package when arrived to a mexican port. I will wait the 12 weeks you said. But, from now, be aware of that that shipping WON'T arrive to me. I know how my country is, and I'm sure that the only safe way for mail to arrive is by entering by Mexico City Airport.”
Hi, I do apologise for any inconvenience caused. Tracking is something we may consider in the future, especially internationally as we are aware these are some distance from the UK and it would be nice to know where your package is. Sea Freight is the only option for us at the moment , unfortunately. I appreciate your feedback and if these magazines do not get to you, please let us know so we can ensure you are refunded or more issues are sent out, paid for by ourselves of course. Thanks for your patience and understanding. Ellie Purvis :)
“Magazine has arrived too late to be of any use quite often, upon advising you of this fact or that it hadn't turned up at all, one is made to feel like a nuisance as it's not my fault you won't use a superior delivery service.”
“Unable to comment as I haven't received a copy yet as delivery suspended to Germany during Pandemic. Good updating of situation and response to queries though.”
Hi, Thanks for the review. Thankfully these international deliveries have been resumed as normal and it was a very temporary measure. I appreciate your positive comments. Thanks, Ellie Purvis😊
“The subscription service needs an upgrade - send a card to the recipient? Information on the exact date it will start? 2 basics that need looking at.”
Hi, In regards to a card for the recipient, this is something we offer. When you select buying as a gift and the confirmation email is sent, you can choose the option to design and print an e card. This is where you can give this card to the recipient to inform them you have purchased a gift on their behalf. You must check all junk and spam folders in your email for this confirmation. Furthermore, on our site we have a drop down menu for each subscription, to select when you would like this to begin. As you have selected start after Christmas, the first issue will be sent on the 31st of December 2020, as this is the first issue after Christmas. I hope this help's! Kind Regards, Ellie Purvis :)
Hi, The royal mail are experiencing major delays at the moment, due to the current pandemic causing staff to isolate and staff with positive cases. We we will always compensate if delivery takes longer than the time scale given and I apologise if this is causing any inconvenience. Please note our subscriptions are worked out using cover price, postage and packaging. Please get in contact with us directly if you need any further assistance. kind Regards, Ellie Purvis :)
Hi, Please let us know what we can do to improve the service. From what I can see, Both of your magazines were sent 1st class, the day after the order was placed, back in late November. If you did not receive these, please let us know as we would be more than happy to refund this money into your account or send you two issues for free. Thanks, Ellie Purvis :)
Hi, the official on sale date for this was the 18th for December 2020, as stated on our website. This was dispatched first class on the 19th of December 2020 and it should take no longer than 6 working days. We also posted on our social media that this has came into us and when we were aiming to get these sent out. Thanks, Ellie Purvis :)
“I subscribed for a weekly magazine for my parents. Then get email from Unique saying Royal Mail challenges so may be late delivery! Not much use for aged parents wanting to know what is on TV! Unique did pay back the subscription. Don't understand how you can use unreliable distribution for time critical publications.”
Hi, Thanks for the review. I do apologise that you experienced this, along with a lot of other customers. We have been in contact with the Royal Mail regarding these unacceptable delays, as we understand the frustration this has caused both us and our customers. Unfortunately, it is hard to avoid these delays due to the pandemic and 100's of staff having to isolate due to Covid-19. Despite this, this delivery time has started to pick up massively and customers have been receiving their Tv Magazines in a normal weekly fashion. We are extremely happy that this is the case and I can only apologise for the problems both you and your parents experienced. Please do not hesitate to contact us for further assistance. Many Thanks, Ellie Purvis
“Has usually been a very good delivery service for Whats On Tv magazine once a week. However, we are still waiting for last weeks edition to arrive. So it is now Friday & it will be out of date by the time it arrives, so no use at all & a waste of one weeks subscription money. Should be waiting for the week afters issue now. Would appreciate a small refund or extra free issues in January please.”
Hi Jackie, thank you for your review. I am terribly sorry that this has not arrived. Your subscription will be extended by an issue to compensate for this. There are major delays with the Royal Mail at the moment as they are down by 50% of their workforce due to absences. I apologise for all inconvenience caused. Kind regards, Jessica Austin
“Ordered New Scientist on 3 Nov. It is 3 Dec now and magazine still not arrived. Price seemed good, but I await to see if it arrives at its destination.”
Hi Phoebe, I can confirm that dispatched your first issue on the 2nd of November. As this is going to Australia, it may take between 6-12 weeks for these issues to arrive as it is being sent by sea freight rather than air mail. I apologise for all inconvenience caused. Kind regards, Jessica.
Hi Mel, thank you for your review. I can only apologise that nothing has been received so far. I will contact the publisher who dispatches this and enquire this for you. I can only apologise for all inconvenience caused. Kind regards, Jessica.
Hi Emily, thank you for your review and order! I can confirm that the overall cost of the subscription does include the postage and unfortunately this is set by the Royal Mail and is out of our control. Your feedback has been noted however and we are appreciative for this! Kind regards, Jessica.
Hi, thank you for your review. I can confirm that your first issue was dispatched on the 3rd of November and a dispatch notification was sent to your email address. A member of our team will be in contact today to confirm your delivery address to ensure this is correct. Kind regards, Jessica.
