“I have only received one magazine so far (January 2021 issue) of my year subscription but so far I am enjoying what I have received and hope to receive more of my subscription in the near future.”
Hi, I am sorry to hear this! This order is dispatched by the publishers and so I have just spoken with them regarding this. They confirmed the Feb 2021 issue has been dispatched and it should be with you by now. I can confirm they have resent this , 1st class via air mail. Please expect this in a maximum of 28 days. I hope this is okay and I apologise for any inconvenience caused. Kind Regards, Ellie :)
“I ordered a magazine subscription for my grandson on 15th January in the hope that he would receive the first issue for his birthday which was on 9th February, some 22 days later. On 8th February I contacted Unique to query why no magazine had arrived. On 11th February I received an apology and was advised that the January issue had now been posted and that the current month's issue would also be sent out within a day or so. Unique also agreed to not charge for the late arrival of the January issue which was the correct and proper way to have dealt with this matter.”
Hi Sue, thank you for your review. I apologise that you can only give our service 3 stars. I can confirm that unfortunately the postal service is delayed at the moment and therefore issues of your subscription may not always be on time. We can only apologise for this and hope the national postage service improves their situation. Kind regards, Jessica.
“I received the first one and thats it. Always supposed that after the first one will come the others more consecutive and is not happenning. Can you find out for me please?”
Hi, I am sorry to hear this. Unfortunately, due to the current circumstances with Brexit, there was a difficulty obtaining lots of European titles into us, including this specific one. This next issue is now due 04.02.2021 and hopefully, all should be sent in a weekly fashion from there. I do hope this is okay and if you require any further assistance, please let us know. Thanks, Ellie :)
“i look forward to my mag every week but latley it arrives late ive missed half the weeks tv guide by the time it arrived wondering weather its worth it, ill go back to collecting it myself”
Hi, thank you for your review. I apologise for the inconvenience caused. The Royal Mail is extremely delayed at the moment unfortunately. If you contact us on enquiries@uniquemagazines.co.uk and inform us which issues were late/missing we will compensate for this. Kind regards, Jessica.
Hi, Thanks for the review. When working out the cost of our single issues and subscriptions, we must consider postage, packaging and the cover price itself. These magazines are packaged thoughtfully and delivered straight to your door, using 1st or 2nd class postage. I do hope this help's and If you need anything else, do contact us directly😊Thanks, Ellie !
“Having heard and read about this magazine and the wonderful content for crofters, I was a little disappointed in the contents. For myself, I found it to be of money for what it was. Granted no advertising in it, but very little for papercrafting. Plus, you cannot use the contents for anything but personal use, no copying, so have to cut the magazine up if there is anything you want put in your journals or cards. Not for me.”
Hi, Thanks for the review. Daphne's Diary is an extremely popular publication but of course, it is not for everyone and we understand that! You can return this issue, free of cost by scribbling out your address on the label and placing a note on 'Return to sender'. We could then grant you a full refund for the magazine. This is entirely your choice and I hope this help's! Thanks, Ellie Purvis😊
“I did an internatinal purchase. I know UK has recentrly had its problems, but I really have to say that sending internationally without a tracking number is an invitation to disaster. You may trust your public mailing service, but how about mexican? do you trust them as well? I definitely would have prefered that you would have held my magazines until further notice, instead of just sending them by sea.
I know you simply can not be aware of world mailing service quality, so that's why I'm writing this. You really should consider offer your internatinal costumers options when extraordinary situations happen. Rushing is never the best option. Now I must wish mexican postal service won't lose my package when arrived to a mexican port. I will wait the 12 weeks you said. But, from now, be aware of that that shipping WON'T arrive to me. I know how my country is, and I'm sure that the only safe way for mail to arrive is by entering by Mexico City Airport.”
Hi, I do apologise for any inconvenience caused. Tracking is something we may consider in the future, especially internationally as we are aware these are some distance from the UK and it would be nice to know where your package is. Sea Freight is the only option for us at the moment , unfortunately. I appreciate your feedback and if these magazines do not get to you, please let us know so we can ensure you are refunded or more issues are sent out, paid for by ourselves of course. Thanks for your patience and understanding. Ellie Purvis :)
“Magazine has arrived too late to be of any use quite often, upon advising you of this fact or that it hadn't turned up at all, one is made to feel like a nuisance as it's not my fault you won't use a superior delivery service.”
“Unable to comment as I haven't received a copy yet as delivery suspended to Germany during Pandemic. Good updating of situation and response to queries though.”
Hi, Thanks for the review. Thankfully these international deliveries have been resumed as normal and it was a very temporary measure. I appreciate your positive comments. Thanks, Ellie Purvis😊
