Hi Kayley,
Thank you so much for your lovely review. We’re delighted to hear that you’re enjoying our product, and we hope we can continue to impress you in the future.
Best wishes, The Unique Magazines Team
“I ordered a magazine from this website and it was dispatched on July 25th. The magazines I ordered from other UK websites AFTER this magazine already arrived and this one hasn’t. And the worst part is, when I emailed costumer service , they told me I had to wait until August 29th before they even consider refunding me!! Needless to say I won’t be ordering from this website again and now I will have to wait until the end of the month to ask for a refund.”
Hi Salman, Thank you for your review and I’m really sorry to hear you’re disappointed.
As your delivery address is in Saudi Arabia, your order falls under our Rest of World delivery terms, which advise that although most parcels typically arrive within 7–10 days, international orders can take up to 30 working days due to customs and overseas transit times.
Because your magazine was dispatched on 25th July, we’re unable to class it as missing until 30 working days have passed, which is why our customer service team advised we could look into a refund or replacement from 29th August. This policy is in place to allow time for international deliveries to clear customs and reach you, and is clearly stated in our delivery information to ensure transparency for all customers ordering worldwide.
We completely understand the frustration with delays and really appreciate your patience. Hopefully your magazine will arrive very soon, but if not, please be assured that from 29th August we’ll be happy to help with either a refund in line with our delivery promise.
Regards,
Jessica
Customer Communications & Marketing Specialist
Hi Alfred, Thank you for your 5* review.
We are so happy that you're enjoying our service and rate us excellent. In the future, we hope to continue to deliver the same level of service for you!
Best wishes, The Unique Magazines Team
“We have been ordering Unique Magazines' books of Sudoko puzzles - Sudoku Grand Masters - for a number of years, and are very pleased with them. They contain 120 graded standard and Killer Sudoku puzzles, with solutions provided. The only disappointment is that the cost of the books has risen quite a bit over the years.”
Hi there, Thank you so much for being a loyal customer and for taking the time to leave such a thoughtful review. We're really pleased to hear how much you enjoy the Sudoku Grand Masters books.
We completely understand your comment regarding the price increase. Sadly, over the years delivery costs have continued to rise, and this has had a knock-on effect on our price. That said, we always strive to keep them as affordable as possible while maintaining the high quality and variety of puzzles you enjoy.
Best wishes, The Unique Magazines Team
Hi Michael,
Sorry to hear that you feel our magazines are overpriced. We do our best to price all our magazines and subscriptions as fairly as possible, taking into account the cost of packaging, the manual work in our warehouse, and the postage that enables us to deliver magazines straight to our customers’ doors.
We will always strive to keep our prices fair and will certainly take your comments into consideration for the future.
Best wishes, The Unique Magazines Team
“Bought badges for the Lorient Interceltique Festival - reasonably easy on my third attempt. Initially England was not on the compulsory drop down countries menu, but was added in time for the badges to be delivered (by special delivery with extra cost) just in time for my departure travelling to the Festival.”
“The magazines are well-produced and come on time. More importantly, the Sudoku puzzles they bring are remarkably good: consistent, enjoyable and challenging. Thankyou.”
Hi there!
Thank you so much for your kind review! We’re delighted to hear you enjoy the magazines and especially the Sudoku puzzles. It’s great to know they’re hitting that perfect balance of consistent, enjoyable, and challenging. We really appreciate your support!
Best wishes, The Unique Magazines Team
Hi Christine,
Thank you for your five star review. We really appreciate your feedback. We’re so pleased to hear you found the ordering process easy.
Best wishes, The Unique Magazines Team
Hi Tomas,
Thank you so much for your kind words! We’re delighted to hear you’re enjoying Backpass and we look forward to sending you more issues in the future.
Best wishes, The Unique Magazines Team
Hi Noha,
I’m sorry to hear you haven’t received any issues yet. I completely understand how frustrating that must be. I’ll look into your order right away to find out what’s happened.
I’ll follow up with you in a private email so we can look into this matter further and get it resolved for you as quickly as possible.
Kind regards,
Jessica
Customer Communications & Marketing Specialist
Hi George,
Thank you for your feedback, we’re so pleased to hear you love the magazine! We understand the frustration with the delivery time, and unfortunately, international shipping routes can sometimes add extra days. We’re always looking for ways to speed things up and will keep your comments in mind.
Bets wishes, The Unique Magazines Team
Hi Irma,
Thank you so much for your kind words! We’re delighted to hear that your mum is happy with her magazines and that our service has been reliable for you. I’ll be sure to share your lovely feedback with the team, it will mean a lot to them.
Best wishes, The Unique Magazines Team
Hi Linda,
Thank you so much for your kind feedback! We're really pleased to hear that you've been happy with our products and prompt delivery. We truly appreciate your support! 😊
Best wishes, The Unique Magazines Team
Hi Susan, Thank you so much for your five-star review!
Your support is greatly appreciated by the whole team here at Unique Magazines. We’re delighted to hear you’ve had a great experience, and we hope to continue providing you with the same high-quality service in the future.
Best wishes, The Unique Magazines Team
Hi Noeleen, Thank you so much for your wonderful feedback! We're thrilled to hear that Jessica has made such a positive impression. She truly cares about our customers, and your kind words mean the world to the whole team. We'll be sure to pass this along to her. Thank you again for your support! 😊
Best wishes, The Unique Magazines Team
Hi Susan, Thank you for your lovely review! We're so pleased to hear that your husband enjoys the Sudoku puzzles and that the books are arriving on time and in great condition. It means a lot to us to know our service is hitting the mark, happy puzzling! 😊
Best wishes, The Unique Magazines Team
Hi Denise, Thank you so much for your kind review! 😊 We're glad to hear you found our service easy to use and speedy. We really appreciate your support and hope to see you again soon!
Best wishes, The Unique Magazines Team
Hi Jakub, Thank you so much for your kind words! We're really glad to hear you had a positive experience with our customer service. Your recommendation means a lot to us!
Best wishes, The Unique Magazines Team
Hi Nils, Thank you for your review! We're so pleased to hear your order arrived quickly and correctly in Sweden. We really appreciate your support and hope you enjoy your magazine!
Best wishes, The Unique Magazines Team
