“As an ex-pat I find the Northumbrian Magazine interesting & informative particularly so in these Covid times when the editorial team have done an excellent job in keeping the show on the road.”
“Unique magazines offer an excellent service, which includes efficiency, reliability and a personal touch. They have continued to provide an invaluable service throughout the difficult months we’ve all had, making sure magazines were delivered on time and allowing for new subscriptions to be ordered. The selection of magazines are great, I’ve been able to find everything I need so far and getting everything in one place just makes things that bit easier.”
“They don’t even deserve one star!!! Really poor service !!! They send the wrong magazine that I bought and paid for and do not respond to emails!!! I have sent several...!!!👎👎👎”
Hi, thank you for your review. I do apologise. I can confirm that the issues ordered, was issue 40 and this is the issue that we dispatched out to you. I apologise there has been a delay in responding to your emails also, I will ensure this is responded to and resolved within the next few hours. Kind regards.
Hi, thank you for your review. I can confirm that your first issue was dispatched on the 3rd of November and a dispatch notification was sent to your email address. A member of our team will be in contact today to confirm your delivery address to ensure this is correct. Kind regards, Jessica.
“I don't read this magazine so can't comment but I have given it 5 stars because I have it delivered to my mother who is in a care home and she enjoys it very much, particularly at this time in lock down.”
“Saw an Issue advertised and phoned up to order it since there were only seven left. They said it would be sent right away, which it was but it was the wrong Issue. Phoned them straight away and they said sorry but they had none left of the Issue I wanted. Said they would give me a full refund. I haven't had my Bank Statement in yet but I'm not holding my breath. Wouldn't deal with them again.”
Hi Tom, thank you for your review. I do apologise for all the inconvenience caused. Even though we did refund your order on the 30th of October, I have to stress that it was the current issue, issue 30 that was ordered and also dispatched out. This may not have been the issue you required but I can confirm it was what was ordered and sent out. Thank you for returning the magazine to us. If you have any further questions or queries, please do not hesitate to contact us. Kind regards, Jessica.
Hi Gloria, thank you for your review. As you had a single issue order and also a subscription there was some crossed wires. The subscription was confirmed to begin with issue 07, this you were informed. However, unfortunately the single issue order was missed and issue 06 was dispatched out. However, as you contacted our team we have since resolved this for you. If there is anything else I can help with, please do not hesitate to contact us. Kind regards!
